Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't go to website for security cert problem but site has valid cert when I try to add exception and still cant see site.

  • 2 replies
  • 1 has this problem
  • 32 views
  • Last reply by cor-el

more options

I am trying to go to us.army.mil but the websites security certificate is not valid. It is annoying that Firefox makes me do an exception every time I go to this site or any sites that I navigate to from this site but it really is just an additional mouseclick usually. Today however, when I really need to access this site for my JOB, I am getting the normal security certificate page but when I try to confirm a security exception it tells me that the sites security certificate is valid and there is no need to add an exception. Then there is just no other way to get to the website at all. I have screen screen shots. Please help.

I am trying to go to us.army.mil but the websites security certificate is not valid. It is annoying that Firefox makes me do an exception every time I go to this site or any sites that I navigate to from this site but it really is just an additional mouseclick usually. Today however, when I really need to access this site for my JOB, I am getting the normal security certificate page but when I try to confirm a security exception it tells me that the sites security certificate is valid and there is no need to add an exception. Then there is just no other way to get to the website at all. I have screen screen shots. Please help.

All Replies (2)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?. Be sure to expand the "Technical Details" section of the error page which provides the specific issue with the certificate.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Do you have the DoD certificates installed?