Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Audio files not playing correctly on website.

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

My husband's website just was rebuilt and we are both having trouble with his recording samples page. The Webdesigner says that it is working fine. When we go to play an audio track, then we click on another audio track the 1st audio track is supposed to stop so the next one will play. However, this is not happening. The second one starts playing over the 1st. I have updated Firefox and am using 26.0. The webdesigner states that it works fine when they test the browser at their office. Can someone please let me know if there is something like a plug-in I am missing. His website is www.peteroprisko.com and the link to the recordings page is here http://www.peteroprisko.com/index.php/recordings-samples. You need to click on product details to pull up the recordings for each album.

In addition, I am unable to add the product to my shopping cart. Again we were told by the webdesigner that this works fine.

I tested both of these issues in Internet Explorer and they both work as they are supposed to, just not in Firefox. So I am convinced it is the browser.

Thanks for your help!

My husband's website just was rebuilt and we are both having trouble with his recording samples page. The Webdesigner says that it is working fine. When we go to play an audio track, then we click on another audio track the 1st audio track is supposed to stop so the next one will play. However, this is not happening. The second one starts playing over the 1st. I have updated Firefox and am using 26.0. The webdesigner states that it works fine when they test the browser at their office. Can someone please let me know if there is something like a plug-in I am missing. His website is www.peteroprisko.com and the link to the recordings page is here http://www.peteroprisko.com/index.php/recordings-samples. You need to click on product details to pull up the recordings for each album. In addition, I am unable to add the product to my shopping cart. Again we were told by the webdesigner that this works fine. I tested both of these issues in Internet Explorer and they both work as they are supposed to, just not in Firefox. So I am convinced it is the browser. Thanks for your help!

All Replies (5)

more options

Working fine for me. http://www.peteroprisko.com/index.php/recordings-samples/the-things-that-count-detail

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

more options

That did not solve the problem for me. Am I missing some add-on???

more options

I see the same happening in Firefox and in Google Chrome.
Clicking the play button of another song doesn't pause the song that is playing, so I hear multiple songs playing simultaneously.
I am on Linux, so can't test if it works in IE, but it sounds that the code is only compatible with IE.

Clicking Add to chart makes Firefox send this request:

Which gives this response, but it still displays Cart empty

{"msg":"Continue Shopping<\/a>Show Cart<\/a>
The product was added to your cart.<\/div>","stat":"1"}
more options

cor-el - Glad someone else has gotten the issue. As far as the response when you add to cart, I am not even getting that message.

Any thoughts on what is happening?

more options

You won't see that message, but that is what you get if you paste this URL in the location bar.

If I use the built-in Inspector (Firefox/Tools > Web Developer;Ctrl+Shift+I) then I only see a response cookie and nothing under response in the Network log.

e4c43e5b21d1680ac60051505a851e35:"16209c6245d97576d7dccb46ab20071b"

You can try to ask advice at the mozillaZine "Web Development/Standards Evangelism" forum.

The helpers at that forum are more knowledgeable about web development issues.
You need to register at the mozillaZine forum site in order to post at that forum.