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Crash-ID: bp-04d29ee9-fcff-4dbe-8a9e-f54d82130316

Firefox Troubleshooting
wilhelmIII replied
wilhelmIII
wilhelmIII

Running Win7 and FF 20.0. Everytime I start using FF it crashes on startup.

Crash-ID: bp-04d29ee9-fcff-4dbe-8a9e-f54d82130316

Please shine some light.

Thanks in advance.

Running Win7 and FF 20.0. Everytime I start using FF it crashes on startup. Crash-ID: bp-04d29ee9-fcff-4dbe-8a9e-f54d82130316 Please shine some light. Thanks in advance.

All Replies (3)

philipp
philipp
  • Moderator

Chosen Solution

hello, this is an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader

follow these steps

wilhelmIII
wilhelmIII Question owner

I'am using the latest drivers but disabling hardware acc, did the trick. Thank you very much.