Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My internet bank web site that I have used for years will not load anymore this weekend. Most other web sites I use will load but not all. Also, some that load are now slow.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Could I have damage from a virus? My anti virus program recently found and eliminated an infection; and no further infection is turning up in scans. However, some files have been placed in the safe virus lockup chest. None appear to be necessary files for operation, but I am not sure.

Could I have damage from a virus? My anti virus program recently found and eliminated an infection; and no further infection is turning up in scans. However, some files have been placed in the safe virus lockup chest. None appear to be necessary files for operation, but I am not sure.

All Replies (1)

more options

Please update Firefox to the latest Firefox 9.0.1 version via "Help > About Firefox" or "Help > Check for Updates"

You can find the latest Firefox release in all languages and for all Operating Systems here:


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can try to reset (power off/on) the router.