Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Frequently getting Problem loading page -saying becuase cookies may be disabled

  • 5 replies
  • 19 have this problem
  • 1 view
  • Last reply by cor-el

more options

Acer Aspire 7551-7422 Windows 7 Home Premium, FireFox 6.0 I frequently get problem loading page messages which state that it is sometimes caused by disabling or refusing cookies. I have all cookies allowed in FireFox options, I frequently clear cookies also. What else might the problem be? FireFox is allowed through my fire wall.

Acer Aspire 7551-7422 Windows 7 Home Premium, FireFox 6.0 I frequently get problem loading page messages which state that it is sometimes caused by disabling or refusing cookies. I have all cookies allowed in FireFox options, I frequently clear cookies also. What else might the problem be? FireFox is allowed through my fire wall.

Chosen solution

Are there any websites listed in the Cookie Exception window?

  • Tools > Options > Privacy > Cookies: "Exceptions"

If there are then remove them all unless you added them yourself for a specific reason.
There is usually no need to block cookies apart from disabling third-party cookies.

Read this answer in context 👍 0

All Replies (5)

more options
more options

(Open the "Exceptions" list and remove any entries for the site, if found, with the status "Block".) Does this mean I have to add all the websites I use regularly and mark them allow? If so, I don't see much use for the basic privacy settings regarding cookies & 3rd party cookies being set to "allow."?

more options

You only need to allow cookies if you let them expire if Firefox closes and you want to keep some for the next session.
If you keep cookies until they expire then you shouldn't need to set an allow exception.


Try to clear the cookies from sites that cause problems.

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history" > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

more options

Think with your help I may have found the culprit. Under Options>Privacy>History> Settings>Clear History when FireFox closes> Settings I had cookies box checked for "when I quit FireFox it should automatically clear all:" The program I had trouble with was NOT listed, so I will try it again soon. Thanks for walking me through this. Ken

more options

Chosen Solution

Are there any websites listed in the Cookie Exception window?

  • Tools > Options > Privacy > Cookies: "Exceptions"

If there are then remove them all unless you added them yourself for a specific reason.
There is usually no need to block cookies apart from disabling third-party cookies.