Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since I downloaded Firefox 4, the download helper is failing to convert the videos. Anyone have a fix?

  • 1 reply
  • 52 have this problem
  • 2 views
  • Last reply by Xircal

fcjnps
fcjnps
more options

After downloading the update to Firefox 4, I have noticed that the download helper keeps giving me an error message that says "video failed to convert". Never had this happen on the other versions of Firefox. Anyone experienced this?

After downloading the update to Firefox 4, I have noticed that the download helper keeps giving me an error message that says "video failed to convert". Never had this happen on the other versions of Firefox. Anyone experienced this?

All Replies (1)

Xircal
Xircal
more options

Go to Tools | Add-ons | Extensions and click the button next to the search field at the top and then choose "Check For Updates".

If there isn't one, I'd suggested a visit to their support site @ Video DownloadHelper Support

Alternatively, install this freebie which will convert anything to anything else: Quick Media Converter