Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

VPN: I cannot get into manage account. "get started" does nothing. I want to bpass VPN use with youtube etc.

HL
HL

win 11. "VPN protection for firefox is on" in settings, privacy/security, in the vpn section I see "get started". double click; nothing happens. I want youtube and X to run without using vpn. Thanks

win 11. "VPN protection for firefox is on" in settings, privacy/security, in the vpn section I see "get started". double click; nothing happens. I want youtube and X to run without using vpn. Thanks

Chosen solution

Please mark it solved so that it is removed from open questions list. Thanks.

Read this answer in context 👍 0

All Replies (3)

George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Hi

Are you using the paid Mozilla VPN or the free build-in VPN on Firefox?

HL
HL Question owner

This could be the problem. I paid for VPN in March. I canceled it because it slowed down my speed too much. When I just checked, it says that it will be canceled in March 2027. I'm guessing that I can't run two at the same time. But, maybe I am. I have turned off the icon in the upper right with:

"VPN protection for Firefox is off Mozilla VPN is still on, protecting the rest of your computer."

Looks like I created a mess. Thanks, Harmon

George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Chosen Solution

Please mark it solved so that it is removed from open questions list. Thanks.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.