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I have lost an email account

Thunderbird Other
johnmarris replied Duela 3 urte
johnmarris
johnmarris

after an outage by virgin media and all folders associated with that email address are lost to me. I have another email account which is now back and seems normal. My other account covers my photographic hobby and the folders cover my different organisations. How can I get them back?? PLEASE? John Marris

after an outage by virgin media and all folders associated with that email address are lost to me. I have another email account which is now back and seems normal. My other account covers my photographic hobby and the folders cover my different organisations. How can I get them back?? PLEASE? John Marris

All Replies (2)

david
david
  • Top 10 Contributor

Was this a POP or IMAP account? If IMAP, you may need to ask Virgin Media to restore from a backup. If POP, you may find fragments on your PC, depending on whatever outage you experienced. Profiles, even old ones, are generally at c:\users\<yourid>\appdata\roaming\thunderbird\profiles.

johnmarris
johnmarris Question owner

It is an IMAP address, and I have 'found' more folders in another 'folder' found above the Bookmark Menu, but not the lost files