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Why can't I open a file once I have attached it to an outgoing message?
Why can't I open a file once I have attached it to an outgoing message?
All Replies (4)
is there any error? Or what prevents you to open that file?
Modified
So far it has been only PDF files. When I single or double left click the file, nothing happens. No error. I can right click the file which opens a menu, the top box being "Open" and then clicking the "Open" box does nothing. Clicking "Remove file" lower in the list works.
Note that this just started a few weeks ago. For years I had been able to open attached PDF files by just left clicking them. I have no problem with opening clicked files on my work computer.
On right click - should be open - and after that open with... - can you select something else there? If yes try to select a browser and with check-box for "do this from now on". After that once again open - open with - select your pdf viewer with same check-box. If no - can you add a screenshot with last option which appear before "nothing happen"?
Options/General/Files & Attachments, delete the entry for pdf files (Delete Action from the Action drop down), restart TB, then open a pdf attachment, don't choose the helper app from the list, but Browse... to the exe for the app that opens pdf files.