Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloaded Firefox, now Youtube and Skype don't work after my computer goes to sleep

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by tostyj

more options

I downloaded Firefox a couple of months ago and ever since, Skype, Youtube, and any video based apps and services don't work after my MacBook Pro goes to sleep for the night. I've tried clearing history, cookies, etc., but so far nothing has solved the problem. The only thing that makes it work is restarting the computer everyday. Please help!

I downloaded Firefox a couple of months ago and ever since, Skype, Youtube, and any video based apps and services don't work after my MacBook Pro goes to sleep for the night. I've tried clearing history, cookies, etc., but so far nothing has solved the problem. The only thing that makes it work is restarting the computer everyday. Please help!

All Replies (3)

more options

hello tostyj,

follow the steps:

  • Click the menu 3 horizontal line top right on browser screen and select Options
  • Select the General panel.
  • Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
  • Fx55Performance-disableHWA
  • Uncheck Use hardware acceleration when available.
 Close Firefox completely and then restart Firefox to see if the problem persists. 

Did this fix your problems? Please report back to us!

thank you!

more options

That appears to have fixed the YouTube issue. I'll report back later after I actually use Skype, but the mic, speakers, and video all test fine. Thank you so much Arman!!

more options

Unfortunately it looks like the problem is NOT solved. Youtube is still broken.