Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why has TB stopped downloading one weekly email I have gotten for several years?

MAM4
MAM4
more options

I have been receiving a weekly email from a specific sender for the last 4 years. About 3 months ago TB stopped downloading that specific email. TB downloads hundreds of other emails but not that one. I have tried sending that email to my other email account and then sending them back to my earthlink.ne account but with no luck. TB just ignores those emails form the other accounts just as it does the original email. Any ideas?

I have been receiving a weekly email from a specific sender for the last 4 years. About 3 months ago TB stopped downloading that specific email. TB downloads hundreds of other emails but not that one. I have tried sending that email to my other email account and then sending them back to my earthlink.ne account but with no luck. TB just ignores those emails form the other accounts just as it does the original email. Any ideas?

All Replies (1)

user01229325
user01229325
more options

Log into your account at the Earthlink site. Are the missing email in your Inbox? Thunderbird downloads messages that actually make it into your Inbox on the providers server.