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Why does messages panel wait 20 seconds to populate?

  • 8 replies
  • 3 have this problem
  • 90 views
  • Last reply by supmozilla
  • Archived

supmozilla
supmozilla

Why does right hand side messages panel wait 20 seconds to populate when I start Thunderbird? When it first opens, the right side is totally blank, the top bar reads only "Mozilla Thunderbird" (does not have the mailbox name yet). Then, after 20 seconds, suddenly and quickly, the list of messages fills in, the top bar gets the mailbox name added to it, and it hits the pop server looking for new messages.

I have compacted all mailboxes and I have deleted the global database so it would rebuild. No change. I've run in safe mode--same result. I've disabled all extensions--same result.

This started a few months ago. Up until that point, it acted normal.

Driving me nuts; any ideas?

Why does right hand side messages panel wait 20 seconds to populate when I start Thunderbird? When it first opens, the right side is totally blank, the top bar reads only "Mozilla Thunderbird" (does not have the mailbox name yet). Then, after 20 seconds, suddenly and quickly, the list of messages fills in, the top bar gets the mailbox name added to it, and it hits the pop server looking for new messages. I have compacted all mailboxes and I have deleted the global database so it would rebuild. No change. I've run in safe mode--same result. I've disabled all extensions--same result. This started a few months ago. Up until that point, it acted normal. Driving me nuts; any ideas?

All Replies (8)

Zenos
Zenos

Um, no....you only have POP accounts?

Modified by Zenos

supmozilla
supmozilla Question owner

Previous reply disappeared!?? Ah, it wants <10K characters How do we post the troubleshooting info? ...OK, I deleted the printer settings lines.

Yes--POP accounts only, and no change in that from "back when" it worked properly.

=====================
 Application Basics

   Name: Thunderbird
   Version: 24.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140424091057
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop-server.cfl.rr.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.cfl.rr.com:25, plain, none, true

   account3:
     INCOMING: account3, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop-server.cfl.rr.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.cfl.rr.com:25, plain, none, true

   account5:
     INCOMING: account5, , (pop3) pop-server.cfl.rr.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.cfl.rr.com:25, plain, none, true

   account6:
     INCOMING: account6, , (pop3) pop.netzero.com:995, SSL, passwordCleartext
     OUTGOING: smtp.netzero.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (nntp) isp5.newshosting.com:119, plain, passwordCleartext
     OUTGOING: smtp-server.cfl.rr.com:25, plain, none, true

   account9:
     INCOMING: account9, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) pop-server.cfl.rr.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.cfl.rr.com:25, plain, none, true

 Extensions
   Change quote and reply format, 0.8.1.1, true, {f6090211-2004-44d8-9090-be3c2adfd66f}
   Folderpane Tools, 0.6.1, true, {b243fe83-b8a7-47de-855d-21d865243d5d}
   Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com
   QuoteAndComposeManager, 0.4, true, {ce1c1a31-4ec2-484f-8099-e2cb0f381c21}
   RealPrevNextButtons for new versions of Thunderbird, 0.3, true, {3416bfa3-82f2-4270-bd5e-fe32b2e9eac5}
   Rise of the Tools, 1.0.1.0, true, riseofthetools@rsjtdrjgfuzkfg.com
   Stationery, 0.8.4, true, {d0e38b3a-0d60-46bf-bf01-83d4ba041015}
   WebMail, 1.5.1, true, {3c8e8390-2cf6-11d9-9669-0800200c9a66}
   WebMail - Yahoo, 1.5.7, true, {d7103710-6112-11d9-9669-0800200c9a66}
   Classic Toolbar Buttons, 1.4.0, false, CSTBB@NArisT2_Noia4dev

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 51200
     browser.cache.disk.smart_size.enabled: false
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.screen_resolution: 72
     browser.display.use_document_fonts: 0
     extensions.lastAppVersion: 24.5.0
     font.default.x-user-def: serif
     font.language.group: x-western
     font.minimum-size.x-unicode: 18
     font.minimum-size.x-user-def: 18
     font.minimum-size.x-western: 18
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-user-def: Courier
     font.name.monospace.x-western: Arial
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-user-def: Calibri
     font.name.sans-serif.x-western: Verdana
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-user-def: Cambria
     font.name.serif.x-western: Book Antiqua
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 18
     font.size.fixed.x-user-def: 18
     font.size.fixed.x-western: 18
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 18
     font.size.variable.x-user-def: 18
     font.size.variable.x-western: 18
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 341ce049-080b-4c6f-9f0e-12c0ef84c80
     network.cookie.prefsMigrated: true
     network.image.imageBehavior: 0
     places.database.lastMaintenance: 1400620016
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.npctrl: 0
     plugin.state.npdeployjava: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.nplastpass: 0
     plugin.state.npnitromozilla: 2
     plugin.state.nppicasa: 0
     plugin.state.npwatweb: 0
     print.print_printer: Samsung SCX-4725 Series PCL 6
    
     security.password_lifetime: 0

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0116
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version: 8.15.10.2353
     Driver Date: 4-4-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC

Modified by supmozilla

Matt
Matt
  • Top 25 Contributor

Have you tried restarting Thunderbird with add-ons disabled it is on the help menu (alt+H)

supmozilla
supmozilla Question owner

Did you see... "I've run in safe mode--same result. I've disabled all extensions--same result."

Matt
Matt
  • Top 25 Contributor

have you tried windows safe mode with networking? I assumed that was what you meant, but apparently it was Thunderbird safe mode.

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
supmozilla
supmozilla Question owner

It exhibited the same delay when running in Windows Safe Mode with Networking.

Matt
Matt
  • Top 25 Contributor

Is the mail file or index fragmented perhaps. The index and mail file get updated all the time, so it might be spread across many fragments slowing access.

supmozilla
supmozilla Question owner

Not fragmentation...I run Glary utilities, which keeps disk defragmented.

Also, I compact the files regularly. This started suddenly, and has remained ever since it began happening.