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Rohkem teavet
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unable to change password after being notified of a hack

Firefox One Time Password (OTP)
jbr replied
Jim
Jim

After I received a notification of a suspicious sign in from Brazil I attempted to change my password.

All went fine until after I received and entered the 6 digit OTC. When I clicked "Submit".... nothing. I tried to reset the password in a Private Window with the same lack of success. I can request the code, receive it via email, and enter it but am unable to submit it.

My account was accessed again from Jakarta and it now appears that the password was changed. On the Profile page it notes that the password was created 08/13/2026.

This is Firefox on Linux Mint 21.3

After I received a notification of a suspicious sign in from Brazil I attempted to change my password. All went fine until after I received and entered the 6 digit OTC. When I clicked "Submit".... nothing. I tried to reset the password in a Private Window with the same lack of success. I can request the code, receive it via email, and enter it but am unable to submit it. My account was accessed again from Jakarta and it now appears that the password was changed. On the Profile page it notes that the password was created 08/13/2026. This is Firefox on Linux Mint 21.3
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All Replies (2)

amoun
amoun
  • Top 10 kaastöötaja

Your password for what?

jbr
jbr
  • Top 10 kaastöötaja

Jim, please get in touch with Mozilla account team directly:

Please submit a private ticket from this page so the support agent can assist you further.

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