Stopped sending emails
I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three days all of a sudden I have been unable to send emails with my phone. I receive emails, but I do not send them. So I opened up a laptop where I did not have Thunderbird and set it up properly through Spectrum using the incoming and outgoing servers as mail.twc.com. and yes, just like on my phone. I continue to receive new emails, but even with the laptop I was unable to send an email. I received the message"send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction. Try again."I contacted Spectrum twice and both times they had me try to send a message through their Web server spectrum.net and that message did go through. Of course then their response is that this has to be a problem with the third-party app meaning Mozilla Thunderbird, and they can’t help with that at all. I sure would appreciate some help because I hate to walk away from Thunderbird as well as change my email address after all of these decades.
All Replies (5)
I am not an expert with Spectrum, and they regularly deny all responsibility, as I see users posting regularly here with the same complaint. This info may help, but there are many varieties (I think) in Spectrum accounts:
https://www.spectrum.net/support/internet/email-settings/
incoming IMAP: mail.twc.com, 993, SSL/TLS, normal password, email address
outgoing SMTP: mail.twc.com, 587, STARTTLS, normal password, email address
thank you for your reply. Unfortunately, that doesn’t solve it because those are the settings I use and have been using. It’s only in the last two days. It stopped sending emails.
Did you start using a VPN or receive an update to the antivirus or VPN? The fact it also doesn't work on the phone suggests it's a Spectrum issue.
No VPN. I cannot send out on the phone or on my laptop. I can send out On Spectrum's Webmail. Thus they say it is not their issue.
If you can send from the phone through the cellular network, it might point to the modem/router (try restarting it). Webmail sending and SMTP are separate processes, so their claim is a red herring.