Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Kaspersky now gone after I uninstalled and re-installed Firefox

  • 6 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas airider

airider
airider
more options

I have been using Firefox Quantum 66.0.2 (64 bit) with Kaspersky for years but today Firefox kept having problems so I uninstalled and then re-installed it. Now the KIS URL Advisors show up when I do a Google search using Firefox, but it does not show up at the top of Firefox, where the Ad Blocker still does

Before I uninstalled Firefox today, Kaspersky WAS showing as an enabled add-on, but now is not on the Firefox list of allowed add-ons. I tried adding Kaspersky Protection directly from the download file, and then again from a NEWLY downloaded file, but both times Firefox wrote that the file was "corrupted". BOTH new and old?

Even System Restore to several earlier dates now won't show Kaspersky Protection in Firefox!

But it is still in Chrome, which is only used as an emergency backup, as I use Firefox as my browser!

Please help ....


attachements:

1. KIS URL Advisor icon used to be to the right of the History clock icon in Firefox (up till a few hours ago!)

2. KIS URL Advisor icon is STILL working in Chrome!

3. KIS URL Advisor icon is working and showing in Firefox Google search!

I have been using Firefox Quantum 66.0.2 (64 bit) with Kaspersky for years but today Firefox kept having problems so I uninstalled and then re-installed it. Now the KIS URL Advisors show up when I do a Google search using Firefox, but it does not show up at the top of Firefox, where the Ad Blocker still does Before I uninstalled Firefox today, Kaspersky WAS showing as an enabled add-on, but now is not on the Firefox list of allowed add-ons. I tried adding Kaspersky Protection directly from the download file, and then again from a NEWLY downloaded file, but both times Firefox wrote that the file was "corrupted". BOTH new and old? Even System Restore to several earlier dates now won't show Kaspersky Protection in Firefox! But it is still in Chrome, which is only used as an emergency backup, as I use Firefox as my browser! Please help .... attachements: 1. KIS URL Advisor icon used to be to the right of the History clock icon in Firefox (up till a few hours ago!) 2. KIS URL Advisor icon is STILL working in Chrome! 3. KIS URL Advisor icon is working and showing in Firefox Google search!
Attached screenshots

All Replies (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you check whether it is among the available icons on the Customize tab? This article will get you to that page:

Customize Firefox controls, buttons and toolbars

If it's not there, could you check the extension's Options in case something needs to be turned on there. Pull up the Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then find that extension on the right side and click its Options button. Anything?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

You might also check with Kaspersky support. I'm having difficulty tracking this down on their site.

airider
airider Küsimuse esitaja
more options

Thanks, but of course I checked ALL of that many hours ago. Kaspersky IS working through Firefox when I use Firefox for Google searches, And of course it is working in Chrome.

I happen to like Firefox but now I don't trust it. The problem lies with Firefox, NIOT Kapspersky, or maybe the Chrome programmers are just smarter and more diligent!

airider
airider Küsimuse esitaja
more options

I think it is extremely SIGNIFICANT that Firefox claims that the Kaspsesky file is "corrupted". Chrome doesn't think so and neither does Goggle (the software in each must be slightly different, as one is a browser and the other a search engine()

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

If the Kaspersky extension is not installed, but you have Kaspersky markers in your Google results, that may be a result of using the HTTPS scanning feature in Kaspersky.

Is there a feature within Kaspersky to set up browsers? That may be a better way to install the extension than via download.

Also, if you haven't restarted Windows since you reinstalled Firefox, you might want to try that, to completing any deferred updates and allow Kaspersky to do its startup check for new software.

airider
airider Küsimuse esitaja
more options

Thank you for your thoughtful help and suggestions .....

However it is now FIXED! Re-installed KIS 19

Either it was in fact corrupted as indicated or in the interim made compatible by Kaspersky with new Firefox version

Muudetud airider poolt