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Emails not received in Webmail but not in Thunderbird

Thunderbird Send and receive email
Melissa replied
Melissa
Melissa

Hello,

I have used thunderbird for years. I have several email accounts on thunderbird. I own a small company with a private domain. The last [work] email both my employee and i received in Thunderbird was on 10/27/2025. The emails just stopped arriving in our inboxes. We can both access email through webmail. Personally i am still able to access all my other emails (gmail.com, comcast.net).

I checked with Hostgator and my thunderbird email settings are correct.

I did not have a SSL certificate so i have just onboarded that feature (not sure if that has any relevance to our current predicament).

Thoughts on how to troubleshoot this problem? Is it possible Thunderbird has made a recent software change?

Any ideas appreciated.

Thanks, Melissa

Hello, I have used thunderbird for years. I have several email accounts on thunderbird. I own a small company with a private domain. The last [work] email both my employee and i received in Thunderbird was on 10/27/2025. The emails just stopped arriving in our inboxes. We can both access email through webmail. Personally i am still able to access all my other emails (gmail.com, comcast.net). I checked with Hostgator and my thunderbird email settings are correct. I did not have a SSL certificate so i have just onboarded that feature (not sure if that has any relevance to our current predicament). Thoughts on how to troubleshoot this problem? Is it possible Thunderbird has made a recent software change? Any ideas appreciated. Thanks, Melissa

Todas las respuestas (2)

david
david
  • Top 10 Contributor

PLEASE do not post the same question twice. It causes confusion and extra work. thank you

Melissa
Melissa Autor de la pregunta

Hi, Apologies, that was not my intention. I didn't see a way to correct my title so went backwards to correct and resubmit. Hopefully you are able to delete the duplicate. Regards, Melissa