Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.
Archivado

Firefox Update

Firefox Solución de problemas
SuMo Bot replied
bbandcb
bbandcb

When Firefox downloaded the latest patches - 96.0 and 96.01 - my computer has stopped working properly. Websites won't load, everything freezes up, get error message "Not responding". I've tried a few things to fix it - virus scan, resetting systems to previous date before the updates, etc. Nothing has fixed this.

When Firefox downloaded the latest patches - 96.0 and 96.01 - my computer has stopped working properly. Websites won't load, everything freezes up, get error message "Not responding". I've tried a few things to fix it - virus scan, resetting systems to previous date before the updates, etc. Nothing has fixed this.

Todas las respuestas (1)

SuMo Bot
SuMo Bot

You need to show us what issues you are having. I can boot into Win7, so provide steps to replicate. What security software are you running? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf