Thank you for your interest in contributing to our Knowledge Base. This resource serves as a vital link between Mozilla and millions of users worldwide, offering support and answers for their product-related queries. The active participation of our community is crucial for the Knowledge Base to thrive, directly impacting the assistance provided to tens of thousands of users every week.
Broadly speaking, there are two main pathways through which you can contribute to the Knowledge Base:
- Write new support articles: Are there support topics for Mozilla products we haven't covered? You can do a search to find Knowledge Base articles that already exist.
- Help us improve existing articles: The most common thing we do in the glamorous world of Knowledge Base maintenance is to try to improve the articles we already have.
Before you write or edit an article, make sure to read About the Knowledge Base.
If you're really interested in editing and writing documentation, here are a few resources that should help explain how we do things:
Create new support articles
- Writing guide for Knowledge Base articles: Guide to writing techniques and styles that we use to make articles more engaging and effective. For the mechanics of actually creating or editing articles, see:
- Create a new Knowledge Base article: Steps for creating a new article along with some sample wiki markup to get you started
- Anatomy of a Knowledge Base article: Explains the basics of how articles are built
- Article Description - Explains how to write description for a support article
Improve existing support articles
- Improve the Knowledge Base: Learn how to improve SUMO Knowledge Base
- Edit a Knowledge Base article: Steps for editing an existing article
Other guidelines
- About the Knowledge Base: An overview of the mechanics of our Knowledge Base
- Article review and approval guidelines: Reviewer guidelines for Knowledge Base
- How to make screenshots: A step-by-step guide to creating screenshots to use in articles
- Add images and screenshots to Knowledge Base articles: Explains how to add and get screenshots and other images to display correctly in articles
- Markup cheat sheet: The most commonly used wiki markup in our articles
- Markup chart: Wiki markup reference. It gives examples and shows the markup that produces them
- How to use {for}: Special wiki markup that lets us show instructions for different application versions (for example, Firefox 90) and operating systems such as Windows and macOS.
- Using Templates: Templates are reusable pieces of content. You can include a complicated set of step-by-step instructions in multiple articles by using a template.
- When and how to use keywords to improve an article's search ranking: Explains when adding keywords to an article is appropriate
- To see more guidelines on Knowledge Base contribution, click here.
