Thunderbird Support Forum

Hi, Yesterday I noticed problem with Thunderbird. When I try to add account (for the first time) i get a message "Unable to login at server...". The problem is, that ive checked each possible problem indicated by people on the Internet: - cookies set as "always turned on" - authorization method set as "OAuth2" - saved password - cleared - proper ports addresses - anti-virus app - disabled while trying to solve In fact, after I click "Done" (after i fill in NICKNAME/MAIL ADRESS/PASSWORD) in order to go to the authorization, the Gmail window pops up (that's great!). I can easily enter my email adress and password, but afterwards "Unable to login at server..." appears. The problem is not tied with THIS Google Account, emerges all the time, even for different accounts. I have no more ideas. Please help!

I am running Windows 7 and have Thunderbird 91.10. Just went through your instructions to update to OAuth 2.0 (Well done BTW). When I try to get new documents I am immediately diverted to the log in page for my Google Account. Any suggestions on ways to avoid this? Thanks.

My PC died last week and I now have it back with a new hard drive (SSD). It's running Windows 10 and so far I have installed Firefox and Kaspersky Total Security, all of which I used previously. I have now installed Thunderbird but am unable to access my account. The password and configuration settings have been triple checked. Any suggestions re what I can try next please?

I'm trying to add a new account with my student email that is basically a gmail with a different name. When I try to create the account, Thunderbird launches the website that asks for my username and email. That same website will accept my password when using a browser but when Thunderbird opens it will not accept it. I've checked several times, I've even copied the exact same username and password from the browser to Thunderbird and TBird says that it's a wrong password and it absolutely is the right password. I tried to cancel the process so that the account is created nonetheless but when I click on it, Tbird will still try to open that website and will not accept the correct password. Please help!

Hi

I've tried to search for a solution but couldn't find anything. I'm using Thunderbird 91.9.1 on Linux (Ubuntu), however I've tried this also on Windows 10 and exact same problem. I'm using the owl plugin to integrate to Microsoft O365 - that part works just fine. My problem is I've imported a gpg key and when I try to decrypt emails, the lower left bar just says "Loading message" but nothing happens - no error messages or nothing.

I can decrypt the same message using the same key with GnuPG on the command line, so nothing wrong with the key. I've also tried using an external key instead on importing directly into Thunderbird - same result. Is there any logging I can enable that would help me troubleshoot this, google didn't give me any good answers?

Grateful for any ideas. Regards Christian

I continually get prompted to enter my password (saved on Thunderbird). When I do enter it, I get the exact same prompt. The work around that is successful 80% of the time is to log into https://accounts.google.com/signin/v2/identifier?passive=1209600&continue=https%3A%2F%2Faccounts.google.com%2FDisplayUnlockCaptcha&followup=https%3A%2F%2Faccounts.google.com%2FDisplayUnlockCaptcha&flowName=GlifWebSignIn&flowEntry=ServiceLogin -- which allows me to unblock Thunderbird. When that doesn't work, I have to open my browser and log directly into gmail, using the same password. The peculiar part is that, throughout all this, I seem to be receiving e-mails normally. This only happens on sending (or when my VPN is engaged, but that's a whole 'nuther ball of dung). The other strange bit is after it starts working, it works fine for a few days, sometimes weeks, then I have to go through all this again, so I know my settings are right.

When I try to send an e-mail I get a message that says that the client host rejected it and tells me to enable SSL in my client. This just began today (June 30). However my Thunderbird settings indicate that my connection security is SSL/TLS. What more do I need to do to enable SSL and be able again to send e-mails? My e-mail provider is frontier.com

After upgrading on my Mac Pro 2010 to Thunderbird 91.10 I couldn't access my Google account. I found some suggestions (e.g. change to 0auth) - and eventually am able to receive e-mails. I still can't send them - not even when I went back to 91.4 (when I could send e-mails). I am being asked the password for my Google account, but when I fill in the correct one, I am again asked for my password - etc. I use the correct one as evidenced by the fact that I can access my Google account via Safari. I have contacted Google One. I followed their suggestion to accept Thunderbird on my Google account. I still can't send e-mails. Google One just now suggested that I no longer use Thunderbird as it does not seem to satisfy their safety standards. I don't want to do that (I like the lay-out). The alternative is to cancel my Google account. Please help: what is wrong - or if I am to blame, what am I doing incorrectly?

I have noticed that if I use File>Empty Trash with TB 102.0, the Trash folder initially appears to be empty. However, if I close Thunderbird and open it again, the messages I thought I had deleted still appear in the Trash folder. In order to empty the Trash folder, I have to open the Trash folder and delete each message to avoid this problem.

Hi, Thunderbird 102.0.1.

I have a masterpassword set, but have difficulty to understand what purpose it serves.

1: Load Thunderbird 2: Click cancel when asked for a password(No password is being entered) 3: The password dialigbox closes and Thunderbird loads. 4: The dialogbox occurs again. 5: Click cancel four times(no password entered) and the dialogbox closes and I'm in in Thunderbird. 6: The unauthorize person can read my e-mails. 7: Not sure if he/she can send and receive messages.

Sorry for my limited english.

Is this a bug or by design?

Thank you!

I have three accounts with sign/encrypt certificates. Prior to the update just now, they worked fine, and have for several years. Now after the update, when I try to send an email I get an error message: Sending of the message failed. Unable to sign message. Please check that the certificates specified in Mail & Newsgroups Account Settings for this mail account are valid and trusted for mail.

I get these messages in all three accounts with certificates. I checked the settings, and the certificates are correct.

Any ideas?

Thanks.

Please see screen shot of error message. Is this talking about the server settings "out there" at webmasters, or is it about my settings in Thunderbird?

Thank you!

with the update to 102, the adaptive junk filter correctly moves spam to the junk folder, but it is no longer marked as junk. that makes the menu option of Tools| Delete mail marked as junk in folder only remove those junk emails that i have manually marked. i have searched and cannot find a setting to reverse this. thanks.

After update to 102, TB is asking for a PW when starting in normal mode. -> PW-vault is empty When starting in safe-mode everything is working well. (PW-vault is not empty)

I tried to make a new profile. Then it worked, but only until next update (102.0.1).

This happend also after update to 102.0.2 and 102.0.3. :(

Now I tried to copy a not working profile folder from mounted NAS-drive to local drive. -> Profile on mounted device is working only in safe-mode -> Profile on local device is working well in normal mode

For me it looks like, TB is not able to read (decrypt?) stored PW from mounted devices in normal mode. (But it works well in safe-mode).

- Win10 - no addons

Several days ago TB daily started asking for my ATT(Yahoo) password. TB initially rejected my password but I did "forgot password" and added exactly the same password back since it was working on ATT(Yahoo) web mail. Now I get "Sending of password for user xxxxx@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later." TB continues to ask for my password but returns this same message. I looked up the saved passwords on TB settings, but don't recognize any of the passwords. They look like eOauth passwords, but I have never set this up. There are no listings for att inbound or outbound servers. I have searched all the Support articles but cannot find anything that fits this situation. I am thinking something is corrupted on TB and I may have to delete this account and reinstall TB. BUT, I don't want to lose all the emails I have stored on my computer. I copied the Thunderbird file and saved it in another location just in case. 1. Any ideas on how to get running again? 2. Another option might be to delete all the TB saved passwords and put them in again when requested, but will that screw up other stuff? 3. If I have to delete the account and reinstall, how do I make certain all of the emails come back? Thanks Shaw

I deleted the password entries in Privacy and Security, Passwords as I needed to change the password and couldn't find where to do it as Saved Logins just gives Remove options and it wasn't obvious that you could Show Passwords and then change them (I can see this now on another account) I though deleting passwords I would be asked to re-add them! This hasn't happened and Thunderbird just says it can't login to my account to pickup the mail. So does anybody know how I can add the password to my account?

I have a bellsouth.net email account which is actually att.net hosted on yahoo.com. I'm sure that's a large part of my problem. I can't get Thunderbird to accept the account...seems to be either a credentials or server setting issue. AT&T and Yahoo support has not been able to help. And I'm all out of ideas.

I get a message: "This POP3 server does not seem to support encrypted passwords ..." My provider use only TLS 1. In the pas I have to set security.tls.version.min to 1. This trick doesn't work with 102.

I also try to set security.tls.version.enable-deprecated to true : no good result.

With security.tls.version.fallback-limit set to 1 : no good result.

Any idea?