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Account setup: Unable to log in at server. Probably wrong configuration, username or password

  • 12 replies
  • 1 has this problem
  • 25 views
  • Last reply by david

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My PC died last week and I now have it back with a new hard drive (SSD). It's running Windows 10 and so far I have installed Firefox and Kaspersky Total Security, all of which I used previously. I have now installed Thunderbird but am unable to access my account. The password and configuration settings have been triple checked. Any suggestions re what I can try next please?

My PC died last week and I now have it back with a new hard drive (SSD). It's running Windows 10 and so far I have installed Firefox and Kaspersky Total Security, all of which I used previously. I have now installed Thunderbird but am unable to access my account. The password and configuration settings have been triple checked. Any suggestions re what I can try next please?

Chosen solution

I contacted Sky and the rep confirmed that there isn't a combination which works. Instead he set up a one-off password for me, which worked. So I have now set up TB, copied my folders of saved messages across, and have started a big catch up! Many thanks for your assistance.

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All Replies (12)

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What error messages are you seeing? Please post screenshot of server settings for input and output. Thanks.

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How do I take a screen shot please?

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Screenshot by using a Windows program called "Snip & Sketch". It's a Windows installed program, so you should already have it.

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I have never heard of this and it isn't on my PC. Rerhaps it doesn't ship with the UK version of Windows. I think there is a keyboard combination but can't remember what it is...

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There is a nice free utility at bluefive dot pair dot com

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Excellent, thanks. Screenshot is your default POP3 setting:

file not uploading and no option to escape, so posting this reply and will try again

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Success !

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Try setting outgoing server to port 587 and STARTTLS and let me know.

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Afraid not, gives same error message

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i did a bit of experimenting and I couldn't find any combination of server ids and ports that would work. TB kept forcing a different server name and then wouldn't connect. Maybe the host site can advise of specifics for the account. NOTE: Please change password, of what you posted is the real one.

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Chosen Solution

I contacted Sky and the rep confirmed that there isn't a combination which works. Instead he set up a one-off password for me, which worked. So I have now set up TB, copied my folders of saved messages across, and have started a big catch up! Many thanks for your assistance.

Helpful?

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I'm glad to have assisted. More and more email providers are setting up these secure access codes. Take care. And thanks for the kind words.

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