Thunderbird Support Forum

Please can you help us, We have used thunderbird for many years. It updates automatically. We are sending email out to all different addresses, they are being received. However if we send an e mail to a G mail account it goes out and shows it gone but it does not reach the the g mail account . This is not just one person. this multiple g amil accounts. Our internet provider claims it is thunderbirds fault. Hope someone can help. John

I just changed my Thunderbird to accommodate Microsoft Exchange (and had to enable the Owl add-on to do so). Now there is NO option available to set reply text at the top of a reply message. Replies are automatically set at the bottom after the first message in the string by default (which makes no sense and shouldn't have been the default). The option which used to be available in the Composition page of the Settings page is not there. How do I set reply text to appear at the top of a message as a standard??

I'm trying to export my Thunderbird addressbook using the export function. I go to "address book"->"tools"->"export" and I get "Export Export accounts, messages, address books, and settings to a ZIP file. If your current profile is larger than 2GB, we suggest you back it up by yourself." Then it wants to export the whole thing as a Thunderbird Profile with no other choices showing. I can't seem to export the "address book" to the "csv" format which I used to be able to. Any ideas?

I keep getting this message when clicking Get Messages in Thunderbird : "Unable to establish TLS connection to POP3 server. The server may be down or may be incorrectly configured. Please verify the correct configuration in the Server Settings for your mail server in the Account Settings window and try again" I don't understand whats going on.

Today my 102.0.1 has disappeared. TB has worked for me for decades including now on 102.0.1 which is the latest version. I've downloaded 102.0.1 again but still doesn't show up.

Whazzup with both a POP3 & an IMAP?

Which one to remove & how to do it step by step please

edit: moved thread from Firefox to Thunderbird section.

Thunderbird adds a double-space when you hit Enter in email messages. Is there a way to make it single-space? I've looked around on Settings, etc. and can't find one.

I'm increasingly disappointed with the formatting issues in the mail editor, as it is all over the place.

I can't set a default font size in pt (why?) - small, medium, large etc settings are meaningless. They look different at the receiving end than in my editor, they keep changing with each line, they don't easily override the text copied and pasted in, the arbitrary text increase/decrease is unreliable and unpredictable.

An email I sent just now finally looked ok - but when I saw it in the SENT folder - the lines were all in different size!! I send mainly professional (business) emails and simply cannot afford such a mess with text all over the place.

The font type again, is unreliable and changes unpredictably.

I've had the formatting issues with pretty much every email I have sent over the past week or so. With so much hassle, extra time and ongoing corrections with my emails, I'm seriously considering moving back to Outlook, in spite of spending several hours on setting up TB.

Could someone explain please why the most important element of the email client - the message editor - is so poorly designed, after so many years? Why there is no font setting in point size, like in all other email clients?

I have been unable to send email messages to Gmail account holders using my thurderbird platform

 What can i do  to rectify this ?

 secondly, i also observed  that all my messages goes to people"s junk email instead of their  inbox . 
 i would appreciate a feedback

Since installing Thunderbird for windows v102.3.0 (32-bit), I can't dismiss a calendar event, which keeps looping to ask if I want to save or dismiss change for an "item changed on server" message. I rec'd the invite externally from Outlook. Neither option works; I can't delete the calendar entry either ... the event is stuck in an endless loop and will not dismiss. I'm now one day past the event date/time and still can't dismiss. Pls advise. Thank you.

edit: moved thread from Firefox to Thunderbird section.

We were repeatedly told that Thunderbird was no longer part of Mozilla, which also implied that it was not to be connected with Firefox, but all questions regarding Thunderbird (and apparently all else) now open a Firefox link!

You have made organizational changes without clarifying those changes to us.

Mozilla now is apparently Firefox, but I surmise that only by what I get when I attempt to go to one of the FOUR related sites I had to sign up for separately a long time ago. Not that anyone has set anything up to direct us to the new "front door," which is the MAIN problem.

Which four? 1) Support.mozilla.org/eng-US/ 2) Bugzilla 3) MozillaZine and Mozilla messaging 4) As well as the unannounced, unshepherded transition of Mozilla now being identified as Firefox.

why is all my safe senders coming in to the junk email folder? I have a safe sender file that outlook is not looking at, all email is going straight to junk email which means I have to sort all emails out over and over all day long. Why?

My work email has access to three separate email inboxes under its single login. When I initially add my work email to thunderbird, it shows my inbox but not the other two that I monitor.

Is there a way to have these other two show up under my email login similarly to how they do in outlook?

- we use Microsoft exchange for the email server

My wife's Thunderbird application seems stalled . All I can see is the blue rotating circle. No emails after August 30 2022 will download . And the upper left hand corner has a period that is continually moving right to left and back again. She set up the email yesterday because her android phone was easier to use (Har, har). Gmails server apparently downloaded 13, 598 emails yesterday (8-30) and hasn't downloaded any since that date.. What's going on. She's attempting to renew her Green card and I'm more that a little concerned.

/edit: moved thread from Firefox to Thunderbird section.

Hello!

I spoke with Google Workspace support yesterday and downloaded email data from my account as a back-up. Google Workspace support recommended I download Mozilla Thunderbird, stating I could import the downloaded Gmail data into Thunderbird so I can directly access these emails. I have downloaded and made an account, but I cannot find where and how to do this process. Is this something you are able to help me with?

Thank you for your time and help!

Best, Ashley

I want to turn off ALL threads in Thunderbird.

Just the last two days TWO IMPORTANT messages (from two different people) on my computer did not display in my email feed, I only saw them by accident on my phone..

I have searched very, very many times to change the settings, but regardless of what I do, it doesn't help..

I have tried "View / Sort by / Unthreaded", it doesn't work.. I have tried to look for the "Organize Mail by Thread" in Settings, I cannot find it. I have spent SOOOO much time trying to find out about this, but not been successful... (It is NOT the first time this has happened!)

Can anyone help??