Add a logo to my email signature

I created my email signature and saved it as an HTML file. When I add it in my account settings, it displays the logo I have as a blank box. It also adds extra spacing in… (read more)

I created my email signature and saved it as an HTML file. When I add it in my account settings, it displays the logo I have as a blank box. It also adds extra spacing in between each line. How do I get it to display the way I saved it?

Asked by leah7 2 weeks ago

Last reply by david 1 week ago

Changing subject line text on incoing emails

Some email clients allow the user to change the subject line on an incomng email. I had a client where I could edit the subject line and then store the email in another d… (read more)

Some email clients allow the user to change the subject line on an incomng email. I had a client where I could edit the subject line and then store the email in another directory. Changing the subject line allowed for a better way to find the email later on as one can change the text to something understandable and easier to seach for. Can this be done in Thunderbird or is this for the wish list? Cheers Bob

Asked by bob freshwater 3 weeks ago

Last reply by david 3 weeks ago

After latest update, Thunderbird does not open.

After the latest update, Thunderbird does not open. On line instructions say to erase some programs in it's file location. Did that, and the program booted. However, toda… (read more)

After the latest update, Thunderbird does not open. On line instructions say to erase some programs in it's file location. Did that, and the program booted. However, today, it will not open again. Can you fix this issue with another release, or should I try to go back to the previous release? If so, how to go back to the previous release without losing all my set up? It is not practical to have to erase those files every time I want to check mail. Thanks, JT King jtking@zoho.com Catdoctor12@gmail.com

Asked by JTK 2 weeks ago

Last reply by Wayne Mery 1 week ago

thunderbird often 'not responding...slow to accept keystrokes and execute actions

Thunderbird runs slow...ie when I type an email I can easily type faster than thunderbird will accept characters....(this does not happen in other applications)...this ha… (read more)

Thunderbird runs slow...ie when I type an email I can easily type faster than thunderbird will accept characters....(this does not happen in other applications)...this happened about a month ago, and then stopped ( I have no idea why)...but the problem is back. I am running Ver 115.10.0 build 2024012173147. Rebooting windows 11 makes no difference.... I just tried to enter Troubleshoot mode and thunderbird stopped responding....Top line says Mozilla Thunderbird (Not Responding). Thunderbird is connected to my gmail account. ...and I run IMAP....with 'store all messages on the computer', but thunderbird wants to load every email from the server'

Any advice would be appreciated Rick

Asked by Rickz 2 weeks ago

Last reply by david 1 week ago

User Name keeps changing. The fix I read does not work for me in 2024. Please, please help.

""Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh - Mine keeps chang… (read more)

""Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh - Mine keeps changing the user name to the last name I put into any of my 6 accounts. The only way it will send mail is if the correct user name is in the correct account (obviously). Why is it changing constantly? click OK""

I've read the "fixes" from 2023 and they do not work for me. I tried changing the DESCRIPTION to blank, didn't work. Changed them to the corresponding e-mail for the account. Didn't work. Changed it to "SMTP" with the corresponding e-mail. Didn't work.

It keeps changing the last one I edit to the one I edited before it. It's driving me crazy. Won't send mail unless the User Name is correct (obv.)

Whole mess started when forced to switch from Cox to Yahoo recently. Seems to be working other than TB changing the name as soon as I type in the next one in the next email address and then it not working until I change the User Name back to the proper e-mail address of the 6 accounts.

Asked by ceeveekay 2 days ago

Last reply by david 3 hours ago

Can I limit how far back in history IMAP will sync

My email is on a gmail server. I've been using POP for a long time. My inbox in gmail has 160,000 emails. They go back to 2005. In Thunderbird I have moved emails from … (read more)

My email is on a gmail server. I've been using POP for a long time. My inbox in gmail has 160,000 emails. They go back to 2005. In Thunderbird I have moved emails from inbox to to various local folders. Right now I only have from 1/1/2022 forward in the Thunderbird inbox.

Let me know of any way of migrating to IMAP

Thanks in advance to any replies

Asked by Jim Thompson 3 weeks ago

Last reply by david 3 weeks ago

How can i use Aptos as the default font for writing e-mails?

Hello, i'm currently trying to set the font 'Aptos' in thunderbird 115.9.0 to the default font for writing e-mails. I do know that there is an option to configure this … (read more)

Hello,

i'm currently trying to set the font 'Aptos' in thunderbird 115.9.0 to the default font for writing e-mails.

I do know that there is an option to configure this under 'settings -> writing -> html-options -> font' but when i try to change this i seem unable to find the font Aptos in this list. I do however have other programs installed on my computer, that already use this font. How can i get and set this specific font in thunderbird?

Kind regards RedPanda

Asked by RedPanda 3 weeks ago

Last reply by david 3 weeks ago

Thunderbird will not retrieve or send messages

I recently had to re-install Windows. I saved my Thunderbird profile. I re-installed Thunderbird and when imported my profile, I could retrieve my messages but could not … (read more)

I recently had to re-install Windows. I saved my Thunderbird profile. I re-installed Thunderbird and when imported my profile, I could retrieve my messages but could not send messages. I attempted to change the settings and wound up creating two additional Pop3 accounts. Now I can't send or retrieve messages. My provider is Charter/Spectrum. I have tried all the settings they suggested. How do I get out of this fix? Thanks.

Geoffrey Bennett

Asked by geochaben 3 weeks ago

Last reply by david 3 weeks ago

Importing mail

My mail is hosted on Hostpresto. Yesterday 'someone' (it wasn't me. I was in bed) gained access to my cPanel and email and deleted my only email address, then installed … (read more)

My mail is hosted on Hostpresto. Yesterday 'someone' (it wasn't me. I was in bed) gained access to my cPanel and email and deleted my only email address, then installed their own. All my mail gone. I was stupid though - I opened another email address with the same name as the old one and started Thunderbird on the pc. Of course, it synchronised to the empty folders!

Luckily I have another instance of TB running on another machine and it's all there - I am not internet connected there!

How do I bring the folders containing all the old mail from the 'safe' machine's appdata/roaming/thunderbird location to what will be my 'working machine' without it immediately synching to the server and deleting it all?

Thanks Andy

Asked by Andy 1 hour ago

Last reply by Toad-Hall 29 minutes ago

When I start Thunderbird in the Normal mode, I get the screen you see in Picture #1. Notice the top menu bar.

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or … (read more)

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or access them), and I can write an email, access the Address Book, Calendar, etc.

When I then start in Safe mode, with Shift key down, I get what you see in Picture #2. Notice that the custom menu bar at the top is gone. I have to recreate it every time I shut down and restart T'bird. That is unacceptable.

Please advise what I should do to correct this situation. If I can't, then I'm through with Thunderbird (after some 15+ years).

Many thanks, Robert Hawkins

Asked by rehawkpe 3 weeks ago

Last reply by david 2 weeks ago

Thunderbird Export - What comes over?

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over: drafts sent mail deleted mail … (read more)

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over:

  • drafts
  • sent mail
  • deleted mail
  • any subfolders in the mailbox

Thank you!!

Asked by Mary.Hilton1 3 weeks ago

Last reply by Matt 2 weeks ago

cannot sign into thunderbird after cox comm. changed their server to yahoo.com

I have cox comm. for internet and emails, they just changed their server to yahoo.com. Now I cannot sign into thunderbird to send or receive emails. … (read more)

I have cox comm. for internet and emails, they just changed their server to yahoo.com. Now I cannot sign into thunderbird to send or receive emails.

Asked by nancy.fagan 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Thunderbird Disctionary: Accidentally added a misspelled word to the dictionary. Can I delete it?

I accidentally added a misspelled word to the Thunderbird dictionary. Its a medical term and I really don't want to accidentally included the misspelled word in future e… (read more)

I accidentally added a misspelled word to the Thunderbird dictionary.

Its a medical term and I really don't want to accidentally included the misspelled word in future emails.

Is there a way I can removed the word?

Thanking you in advance of your answer.

Asked by Grant 1 week ago

Last reply by sfhowes 1 week ago

Backups

I have a folder set aside for a non-profit I volunteer for. I want to backup all those emails separately so that they are 'easy to access' - it's a regulation. How?? … (read more)

I have a folder set aside for a non-profit I volunteer for. I want to backup all those emails separately so that they are 'easy to access' - it's a regulation. How??

Asked by aball2 2 weeks ago

Last reply by Matt 2 weeks ago

cannot log into Thunderbird with password that was set up

Hello, I got a tale of two computers with Thunderbird on both. First, I will start with my HP Laptop, its my primary computer due to its speed. I went to check my email… (read more)

Hello, I got a tale of two computers with Thunderbird on both. First, I will start with my HP Laptop, its my primary computer due to its speed. I went to check my emails this morning. I double click on the TBird icon on my desktop. It does not open. Waited a few seconds, tried again and again. Finally, a folder containing pictures opened up. Then, I went to open FireFox, and that same folder with pictures opened. I tried this like five times and the same thing happened. Then I got to thinkin, when I went to shut it down the other day, it said "update and shut down", so I did. Now that I remembered the update, I decided to go back in time to when the laptop was running real good. So I did that recovery, in doing so, it wiped out some of the applications I had on my computer, such as FoxFire, Thunderbird, Adobe, HP printer, CCleaner, and probably others that I seldom used. Somehow, I got to the point where I reinstalled Thunderbird. The only thing is, it would not let me in. When double clicking on the icon, it took me to a page that just wanted my name, email address and password. I enter the info, that page stayed open and added a few more items to the page, such as IMAP and POP3 stuff. IMAP was already selected by Tbird. I then had the option to click "done" . In doing that, it said "Unable to log into server. Probably wrong configuration, username or password" So there's that. Cannot even see the email program. Second part of the mystery, I have an old Gateway desktop. Its slower than slow. I only use it in emergencies, as the above scenario. I fire it up, wait about 5 minutes before I open Thunderbird on that. Guess what, it wants a password. Whats different about this deal is that the email opens, and I can see all my previous emails, but cannot receive or send. I have no Idea whats going on, unless its my deceased wife coming back to haunt me...I don't know.

Asked by dano 2 weeks ago

Last reply by Matt 2 weeks ago

Replacing emails somehow deleted

4 of my many T.Bird email folders somehow lost their email contents (about 50 emails). I have an older T.Bird email backup and want to only reload the 4 empty folders usi… (read more)

4 of my many T.Bird email folders somehow lost their email contents (about 50 emails). I have an older T.Bird email backup and want to only reload the 4 empty folders using the backup. I want to keep any emails that may be in my other current folders but not in the backups. I am not sure how to do this.

If I copy the same named T. Bird email root directory [b0mdofvn.default] back up folders into the current email root directory, I see the replaced emails very briefly and then they self delete, leaving the folders empty.

How do I fix this?

Asked by mt.man4 2 weeks ago

Last reply by Matt 2 weeks ago