Thunderbird Support Forum

Rcovering from major desktop meltdown, had to reinstall Thunderbird on primary of two systems. two separate accounts (wife,me). Both still work on backup desktop, repaired version gives error on wife account sign in of authentication error with no recovery option. Can you help me proceed?

I recently installed Thunderbird on a Windows 10 desktop and setup a brand new profile from scratch with multiple email accounts.

It worked fine for 24hrs, with all passwords saved. Following an install of some other software (CorelDraw and Adobe Suite) the computer was rebooted. On starting Thunderbird it asked for all the account passwords again. Having entered them all, and ticked the box for password manager to remember them, none of them were saved.

I tried deleting parent.lock (which I didn't think should be present once the program has been shut down), key4.db, cert9.db and pkcs.11.txt from the profile and restarted Thunderbird. It requested all of the passwords again and again none were saved.

If anyone has any further ideas as to what could be causing the problem I would be grateful.

Gmail is going to require OAuth 2.0 sign-in SFAIK, that means I will no longer be able to access gmail with Thunderbird. Are there plans for Thunderbird to meet the OAuth 2.0 requirement?

Hi

I have a thunderbird with 3 google accounts and 2 ovh accounts Since today I'm annoyed with my google (no problem with ovh) accounts that ask me for my password every time I try to search new messages.

I confirm the password, I confirm on my phone that "it's me", I confirm that I validated, it seems to work but

- it does not retrieve my new emails
- it asks me again for the password the next time

I am in POP port 995 and SSL/TLS / OAuth2 I tried to delete the saved passwords, to disable the firewall I'm out of ideas...

Thanks in advance for your help

So I've been a happy TB user for years, but then one day my company decided to outsource email to Micro$oft.

Still, TB could talk with the Office365 server and things were still good. But suddenly about a month ago, I could no longer connect and get email using TB, only receiving the error:

Login to server outlook.office365.com with username me@my-company.com failed.

The problem seems to be that my company now requires Microsoft MFA via a cellphone running MS's Authenticator app, and TB doesn't(?) support that.

My server settings are: IMAP, outlook.office365.com, port 993, connection security is SSL/TLS, and authentication method is 'normal password'. Outgoing email is via smtp.office365.com, port 587, authentication method is 'normal password', and connection security is STARTTLS.

I've asked the company IT services group about creating an app password, but they have a policy against that. Basically, their position is that they "don't support Thunderbird". Of course, I'm not asking them to support an app, just an 'effin password.

I know of at least two other TB users who are stuck on the same problem, and I think we're not alone.

Question: is there any hope? Needless to say, I REALLY DO NOT want to use Mi¢ro$oft.

Setup: Thunderbird v 102.1.2 64-bit installed on Windows 10.

I forgot my primary password in TB 102... None of the directions have helped me to remove the present primary password. warning, I am 70 and need hand holding directions. The directions I have found so far have to do with an earlier version. Specifically, this does not exist in my version of Thunderbird: "Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console."

A few years ago, I started to need to enter a password (perhaps called a "universal password") whenever I wanted to access Thunderbird at a time when nothing was open in Thunderbird. I do not know why or how this started to happen (and it seemed not to be necessary) but I just learned to live with this slight inconvenience. But now I have a major inconvenience: I can send e-mails from Thunderbird but no incoming e-mails appear in Thunderbird. I have two questions -- 1: How do I get rid of having to enter this password? and 2: Could this have something to do with my not being able to receive e-mails?

Suddenly today my Thunderbird email account on my desktop won't send or receive mails until I enter the password. When I add in the correct password it doesn't accept it but just comes back asking for it again. I suspect it is best to change my password but don't know how to do that. Incidentally the account is working fine on my phone and tablet with the same password but not on my desktop. Can anyone help? Thanks.

Hi, I have switched on or allowed in the settings that external content in emails is applicable. However, in all emails pictures and the likes are not shown. See example enclosed. What can I do? Best Frank

About two weeks ago I changed my google password. After I did that, Thunderbird on my primary computer (desktop running Slackware-64 Linux) required that I log into my gmail account again. I went through the steps of entering my email and password, successfully completed the 2-step verification. and gave permission for Thunderbird to access my account. Instead of dealing with my emails as usual, I got a "Secure connection failed" pop-up window. Two strange aspects to all of this: 1) when I did the same thing on my laptop (also running Slackware-64 Linux), everything went fine and I can deal with my gmail account, and 2) the URL at the top of the pop-up window is for my wife's company, clsusonenterprises.com (see attachment). I've tried searching the various forums on the web with no success. Any suggestions are welcomed.

Thunderbird is on my laptop. If somebody defeats my lock screen (or if I have a negligent moment), I don't want just anybody who accesses my laptop to gain access to my email. It is a security concern (retired CISSP here). Thus, I want to disable password retention. What setting will accomplish that without manually going in at every logout to remove stored passwords? I plan to do some international travel, and the laptop will accompany me.

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change. Thanks.

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credentials for my email address on imap,comcast.net. I read the document: Switch from POP to IMAP account > Create the IMAP account. I never saw the window shown on page 3 of the document. The other day I got a message that the IMAP account was already created. I then edited the my SMTP account.

My PC died last week and I now have it back with a new hard drive (SSD). It's running Windows 10 and so far I have installed Firefox and Kaspersky Total Security, all of which I used previously. I have now installed Thunderbird but am unable to access my account. The password and configuration settings have been triple checked. Any suggestions re what I can try next please?

I set a password to login to Thunderbird.

However if you simply press the cancel button on the login (keep pressing it when it re-shows) the email app opens and all emails are visible.

How is this useful? I put a password on it to make email inaccessable when i am away from my PC.

At present anyone who has acess to my machine can open and view all my emails.

thanks

I'm running Ubuntu 18.04. Would update to latest Ubuntu LTS but our internet is really slow and it's capped. Thunderbird version 91.9.1. I use TB to retrieve/send emails from two Gmail accounts. Both are set up as POP. This morning TB failed to get email from the second email account. First error message is "Sending of password for user XXX did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted." I clicked OK, got second message. "Login to server pop.googlemail.com with username XXX not accepted."

Fortunately our main email account is still working.

Looking at Password Mgr in TB, I have 5 entries. There are two "mailbox://pop.gmail" entries, one for each email account. There are two "smtp://smtp.googlemail.com" entries, again one for each email account. There's one "oauth://accounts.google.com entry. This one has an extremely long password. 40 or 50 characters?

I read some stuff about OAuth but it's confusing. Read some instructions for tweaking TB to use OAuth but I don't want to break one or both accounts!

I have several POP accounts. I may be forced to use at least one IMAP account from Protonmail.

Firstly; Will having multiple POP and one or more IMAP accounts on the same Thunderbird be an issue?

Secondly. IMAP by its very nature is insecure and high risk. Email is stored on servers I have no control over, that can fail, be hacked, sold off, backed up or a number of other things. Sure, my PC could potentially be hacked, but I'd much rather have my emails, which are very personal and private to me somewhere that I control.

I have no mobile devices. I use only one PC for email. It uses only Thunderbird. I do not now or ever want to use web email.

So, how do I delete emails from an IMAP server? I read somewhere that I need to move emails to my local folders? So I would need to set up a filter to move all incoming email to a secondary inbox and then another filter into the relevant sub folders. I get some email from people I've not received emails from before so I won't have a specific filter set up for them initially hence the first filter.

Would that work?

I gather then that the next time Thunderbird syncs (checks for email?) it will then delete the email from the server?

If that won't work is there another way to automatically remove email from an IMAP server?

From reading through posts on this forum I see that I may also lose my notification sounds? I currently receive a received email notification for all emails, even those moved to sub folders. (refer https://support.mozilla.org/en-US/questions/1155074)

Another hitch in this is that I'm stuck on 52.9.1 because Mozilla removed support for most of the add-ons I use and only half of them are compatible with newer versions of Thunderbird. One that is very critical to me is one that selectively encrypts email for specific contacts using S/MIME certificates. AFAIK this is not natively available in later versions of Thunderbird, and the author states Mozilla has made it impossible for him to maintain the add on.

I'm walking through the steps for changing my account from pop to imap.

when you click done and it asks you to log in to your google account, it gives me my account name, but when I hit next, it just clears it and nothing happens.

I don't see anything in the instructions on how to solve this.

Thank you.

Hi

I'm trying to set up another email account but the Confirm Security Exception dialogue is preventing it. The exception is already stored but still keeps asking and when I reconfirm the dialogue flashes off/on and doesn't not disappear preventing the set up of the account. I have other emails from the same host and have not had this issue before. Anything I maybe doing wrong or bug? I've added a screenshot.

Many thanks Alan

After installing Thunderbird I want to set up my existing email address (gmail)

I set my name, email address, password (also check if it's the right one and it is). Then try to config IMAP (imap.gmail.com with port 143 for STARTTLS and OAuth2) and STMP (smtp.gmail.com with port 587for STARTTLS and OAuth2), in both IMAP and STMP I tried also SSL/TLS (993 imap /465stmp) and various of Auth method. The result is that I am unable to Done it (probably some wrong settings in STMP) I tried everything and don't know what to do.

could you help me?