Thunderbird Support Forum

Starting yesterday 1/30/2023, when I open Thunderbird, it immediately freezes after about 5 seconds after opening. The spinning hour glass immediately starts and I have to literally close out of the entire program in order to get out of it. I open Thunderbird up and it happens again. I have tried opening in safe mode and disabling all add-ons, but it still freezes after 5 seconds and crashes. Is anyone else experiencing this and what can I do to correct this?

A few days ago, Thunderbird asked for the password to my Yahoo mail account. I've been using Thunderbird to access my Yahoo emails for a few years and I haven't changed the password, so I thought it was strange, but I entered the password. I can access my Yahoo emails through other apps without a problem. I think I may have entered the wrong password first time, but checked the password on the other apps, so I know I'm using the right one now. I'm getting the error message "Unable to login at server. Probably wrong configuration, username or password." I've tried removing the email account and re-adding, but it still fails with to connect. Anyone have any ideas, thanks.

Thunderbird’s connection to one of my gmail accounts failed today.

I removed the account and then tried to add it again to Thunderbird.

When logging in using a Google generated App password, I receive the following message:

"400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know."

OAuth2 is in place, and I’ve carried out all other recommended checks I can find on your website. My other Gmail accounts are working fine.

Please can you help? Many thanks.

Every day my Thunderbird crashed when getting email. I assumed it was a corrupt email rule, annoying but not sure how to address. Incidentally a few months ago, due to another project, I had to move my Thunderbird profile from my Windows machine to my Mac and when I did the crashing stopped. That project has now finished and I've moved my profile back to my Windows machine and the problem is back. I've installed the latest 102.13.0(64 bit) version of Thunderbird, but no difference. Are there any logs that might show in a bit more detail what's going on ? The log that's shown with the "Thunderbird has crashed" message seems to be little use.

Any other suggestions as to why the mac is happy but Windows isn't ?

Cheers

David

I cannot send or forward emails. Get an error notice that says my message or carrier (Plateautel.net ) has timed out. If I perform task on the webmail. plateautel.net site it works but I prefer to use Thunderbird.

Hi, i have few problems with TB, the issue is that is in the picture and also some times i receive duplicate email , if duplicate happens i need to delete message in my hosting company(through webmail client) after that i need to delete all duplicate emails, all duplicate emails are with attachments(different .doc, .pdf and etc.)the topology is: I`m in MS AD, and TB is installed on one machine and profile folders are in mapped network drive(TB folder in on shared folder/drive), account is POP3. Steps that i try to fix the problem: -deleting .msf files -deleting global-messages-db.sqlite -deleting popstate.dat -re adding account -compacting folder -repair folder - trying to use maildir as Store Type With all above try i was unable to fix the problems. The issue persist in random times. If i set limit "To save disk space, do not download:" and set it on some low number like 10000 kb, its start to work but larger messages cannot be downloaded. I don`t have any limits in shared drive and i have plenty is space and i don`t have any permission restrictions!

Can you gave me some hints or ideas to fix the issues?

Hi guys. I'm using TB 102.1.2 (32-bit) brasilian portuguese version. I have multiply accounts configurated in my TB, derefore, I have more then one SMTP server configurated. I setup the second server as default server (button "set as deault" in SMTP server configuration folder), however, every time I start a new email message, TB selects allways the first SMTP server to send the message. It looks like the default SMTP setting is not recognized by TB and it uses the first SMTP server in the list every time. Thanks for the help and best regards for everyone.

It has been nearly a week since downloading Thunderbird 102. Had to call Ionos server support representatives to try and fix problems and my many emails to Support at Thunderbird and there is still a problem. One would think putting a burden on providers is not a good idea.

There should be a way when Thunderbird issues 103 it is tested first on a community of people each having different server providers and their laptops to work things out.

New problem is trying to send an email. Yes, trying to send an email to my email address to myself showing current time so I know if sending is working and how long. Emails do not send. However if I go to my Android sending an email to my email address with message saying 6:30 it takes less than a second for email to arrive on this Windows 10. and encrypt is off.

Why is this happening?

I'm a long time user of Linux Mint. Now on 20.3 and Cinnamon desktop. Also a long time user of Thunderbird. Now in version 91.8.1 Always used the "allow insecure apps" in my gmail account settings and used normal password stored in Thunderbird. Google urges to change the authentication method to oAuth2. Tried everything to no avail. Always "authentication fails when connecting to imap.gmail.com" Cleared all cookies, allowed them, deleted all saved passwords, followed all published advise I could find, and nothing. Then I made a brand new profile pointing to an empty dir and entered my gmail address and checked everything. Same result. In despair I installed Evolution and all run fine at the first try. Should I really give up on Thunderbird? Thanks in advance for any help!

Hi all Since 26/09/2023 I haven't been able to receive or send emails on my main dektop PC. At first when trying to download e-mails I got a "Secure Connection Failed" error. I was using version 115.15.1(?) It has since updated to version 115.3 and the error message hasn't re-appeared, although I still can't send or receive anything. When I try to send an email I get this message: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) relay.plus.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I have a laptop where I have copied all the account settings across to and that works perfectly. (on the same internet connection)

I am using Win 10 64 bit with Thunderbird 64 bit and Kaspersky IS, with Mozilla as an exception in the firewall settings.

I am a bit of a numpty with email programs, so have no idea where to start.

Regards Keith

Hi after the automatic update to the latest Thunderbird, i restarted it and suddenly all email folder are gone. See screenshot. But if i got to account settings i can still see all my accounts folders. It seems everything is there but the app doesnt show it anymore. I also checked the folder /Users/tino/Library/Thunderbird/Profiles .. and it seems to have all the content

Is there anything i can do about it?

Thank you for you help!

TB 102.8.0.

Since December 2022, compacting is not working properly. I have set TB to ask me whether to compact when 100 MB would be saved. This has worked fine for years. Since December, I receive a pop-up advising that 237 MB or slightly more can be saved. After compacting, the message repeats every hour or two.

Compacting is actually, working except for the 237 MB chunk of data that either can't be compacted or doesn't really exist and fools TB into thinking compaction is needed. For example, if I set the compaction threshold to 500 MB then the mailbox will grow and I will eventually receive a reminder to compact when more than 500 MB can be saved. Compacting at that point does indeed shrink the mailbox. But, immediately thereafter, if I set the threshold back to 100 MB I get a message that 237 MB can be saved by compacting. Thus, the compact request repeats endlessly, all day long.

Technical details can be found here: https://bugzilla.mozilla.org/show_bug.cgi?id=1791354

I can't take it any more. Does anyone have a suggestion for forcing TB to re-examine or re-index my inbox in a manner that correctly determines its size and ends this nuisance?

Thanks.

Started getting error April 10. I have SSL/TLS and Oauth2 set for Thunderbird account server and smtp. Looked thru lots of web messages - no joy. Via web browser I can connect to my Yahoo email without issue. My gmail account on Thunderbird still works fine (with its unique third party password). I am on current Thunderbird release 115.9.0 (64 bit). I disabled the only add-on that Thunderbird was using. Windows 11 Pro which is up to date. Plenty of open disk space. Have rebooted my PC multiple times.

Looking for suggestions Thanks Bob

I am running Thunderbird version 115.4.1 on the Windows 11 system. Having Thunderbird active (even in the background or minimised) stops the Windows key from working. How can I get the Windows key to work normally without closing down and exiting Thunderbird?

This is a recent issue. If I send an email with no images and no attachments, it copies the email into my "sent" folder with no problem.

If I send an email with even a small attachment...it sends the email, but "times out" copying the message to the sent folder.

I've checked the account/server settings, they are exactly as recommended. I've changed the sent files to "other"...no difference. I deleted and reinstalled Thunderbird...no change.

Ideas?

I am unable to send any emails with attachments or embedded images via my gmail account. Error message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

I am able to send simple text emails without any issues

I tried the suggestions listed here: https://support.mozilla.org/en-US/questions/1344851. Nothing helped. I can send simple text emails so I know my smtp settings are correct. I also have no issues downloading emails from the account.

Help!

I am trying to insert an image file into a signature but it appears as a blank box in messages.

I've looked at a number of responses to people with similar problems, and I've tried the File > New Message route but no luck.

The image file is stored locally, I have tried writing the signature text as HTML and inserting the code, and have also created an HTML file and tried that way. When that file opens in a browser, the graphic appears perfectly.

Thunderbird just updated to V115. But now, I no longer can see anything. Nor, can I navigate to anything since there is nothing there? How do I either fix this, or revert back to an earlier version that worked? See attached screenshot.

I've been unable to use Thunderbird since I had SSD fitted to my laptop. I have tried everything suggested on this site but to no avail. I have asked te question on here as well. It's a great shame, having used Thunderbird for a long time. I need an email client. Are there any others I can use?