Thunderbird Support Forum

I have bought a new Mac Air and I want to get all the email address off of Thunderbird on my desktop and put them on Thunderbird on the laptop. I have had to move most of my files and items by Flash drive because when I migrated it the first time, I overloaded the laptop and had to start all over. So what file can I move from the library to get these on my new laptop?

Hello, All

I need major help, please.

I am getting the attached messages when trying to send an email. Thunderbird worked perfectly yesterday morning, but then would not send any emails. I get emails, but cannot send from my 2 accounts.

I am on the latest version of Thunderbird, Supernova 115.10.1

Also, I cannot find out where to change my password for the accounts, because at times I need to fill in a password. I can't find it.

Thanks in advance for any help.

Best, Leslie

I have been using Thunderbird for years to access several @charter.net email addresses, lately administrated at Spectrum, which took over Charter. Everything was working normally until today. I can still receive emails, but when I send, I get an error message asking for a password: "password required for outgoing SMPT server" Manually entering a password in that error message box doesn't help. Spectrum support is not helpful beyond confirming that my email sends and receives normally as long as I access it on their website. Three clues: 1) Spectrum recently announced "new and improved" email. 2) One customer service person described my email addresses as "legacy". 3) My gmail address sends and receives just fine from Thunderbird as usual. Any insights appreciated! Thanks!

Thunderbird 115.0 on Linux/Debian is unable to verify and install addons from website. It just freezes when I try - and cannot even manually install addons that I download using Chrome. I even totally deleted all files and folders and reinstalled Thunderbird 115.0 from stratch... what happened?!

I found that after total removal - if I install a earlier version... that I can verify and install addons, but not with version 115.

I also found that I cannot import profiles from zip or even uncompressed folder. I confirmed the profile is less that 2 gig (1.2 gig) - so size of the profile should not be a problem.

The hard drive on my PC running Windows 10 crashed and I have a new one running Windows 11. I used Thunderbird on the old PC and am trying to set up Thunderbird on the new PC. My email account is with AOL. When setting up Thunderbird on the new PC, it asks for the password. I am trying to use the AOL password but it does not work. The same password works on other devices. I have no access to the data on the old hard drive. Any suggestions greatly appreciated.

All of a sudden I get: Thunderbird failed to find the settings for your email account

and so I have no access to my local folders where I store all my emails. Any ideas what has happened? And more importantly how I get back to my email interface on launch. Thanks in advance

Good morning I have updated Thunderbird to the lastest version 115.6.0 (64-bit) on my Mac with Ventura 13.3.1 (22E261) and now I can not see my mailboxes and folders. Have tried everything - nothing works. Rest bookmarks work. Contacts and other functions. I can create and send letters from any of my mailboxes, I can search letters in all mailboxes in search field, but I can not see on the left bookmark nothing - empty list of mailboxes. I have download the program again, reinstalled, changed Thunderbird file in Programms - same thing. Please help.

I have 4 email accounts setup. Only one is in use at a time. There is one personal and three tied to 3 volunteer organizations I work with. A few days ago I began getting a Send Message Error window ( I assume generated by Windows) when I attempted to send a message from any of the accounts and thereafter I received a Thunderbird Unable to connect to your IMAP server error message.

My ISP advises they are not restricting connection numbers and this is a Thunderbird issue. Nevertheless, following the Thunderbird Message instructions I reduced the number of cached connections under Advanced by half. This made no difference. There is no one with my ISP who will discuss Thunderbird or seems to know much about it and they want me to use their webmail, which sorely lacks the sophistication of Thunderbird.

Read all of the relevant messages I could locate on the Thunderbird site on the issue and tried most of the suggested solutions, to no avail.

During the solution efforts, all INBOX mail in my primary personal account disappeared, but the rest of the folders are OK and so are those in the other accounts. It is in the ISP IMAP webmail folder.

But when I try to email my ISP I get the Unable to Connect to your IMAP server message or the Thunderbird error message. No outgoing message.

I did look at the Proflies link which I see references the ISP IMAP account. It shows 0 messages and 1.1 GB which I assume is the size of the INBOX file so assume there are messages and the 1.1 GB are the messages, safe but untransferable to Thunderbird. When I clik on Repair Folder the link attemps to go to the ISP IMAP account but the Thunderbird connection error message reappears shutting the process down.

When I just recently upgraded (32 bit) to 115.7 from 115.2 a number, not all, of the folders under my personal account also disappeared (but didn't touch the other accounts). They remain on the ISP webmail site (Zimbra). Could not find a way under Thunderbird how to reimport the missing folders from the ISP webmail account to Thunderbird so have been moving messages I need to save to the folders via the webmail site then reentering Thunderbird.

If this is unclear it's because I am so confused now that I frankly don't know where I am, way way above my pay grade! It appears I've done enough damage so quitting and looking for help.

Image of the two messages attached

I'm about the 100th person to have this problem, so I have spent the better part of two days looking at all the threads and possible fixes. Like all the others, with no warning, my TBird stopped being able to send messages through Spectrum. It did NOT start immediately after I updated TBird to 115.9.0 (in March) but just three days ago. I have three roadrunner addresses in TBird, and one other one associated with a website I have. All have the same problem. My phone and my iPad send messages just fine.

I tried all the fixes that worked for some. They didn't work for me; I continued to get various, inconsistent Send Message Errors. I have come back to the recommended Spectrum setup for the outgoing SMTP server: mail.twc.com, Security is STARTTLS, Port 587, Authentication is Normal Password, my username is my email address. Of course the problem is not fixed.

What DID work was putting TBird in Troubleshooting mode, using the Spectrum setup above. While that is adequate, I would much rather find out what is wrong. I have Matt's 10/7/23 11:56 AM answer to someone, asking for the Troubleshooting Information. I will be glad to supply that but I need an answer to this message in order to do that. Thanks! Demaris

Re: New mail Account in Thunderbird

      setup Aug. 6th 2023.
     By Aug. 12th received the last notice
     of the trial period ending prior to 
     the required subscription end date.

Q: how to reactivate Or delete ?

I just want to use Thunderbird to access a Newsgroup, so I deleted my gmail email account from Thunderbird (which Thunderbird apparently found on its own: it was in Thunderbird when I first started it).

But Thunderbird keeps trying to logon to the gmail account - popping up a dialog requiring me to provide my gmail password and authorize Thunderbird. It does this every 15 minutes (the frequency I want Thunderbird to check for Newsgroup posts).

How can I stop this?

Hello there

I hope you are well.

I am looking to understand whether there is a way to access my thunderbird emails from an old app used on a MacBook.

It hasn’t been accessed for some time, or updated, while the Mac OS has. Unsure what version this is but I can find out.

Is there a way for me to access the emails in the app by updating or some other way? Our email server also changed around that time I believe.

Many thanks

Alisdair

Alisdair

I got an email this morning from my business partner saying that he was attaching a file that I needed. However, there was no attachment. I was about to email him back to tell him that he forgot to attach it when I realized that EVERY single email he has ever sent me in the past was missing its attachment. Even emails from months ago that I already read. I can see the paper clip icon, but when I click on the email itself, the paper clip disappears. If I try to forward an email, it looks like it's there as an attachment, but appears to be misformed or corrupted. Please help! My business partner is my graphic designer and has sent me hundreds and hundreds of emails with graphic design projects that I need access to. I have tested sending myself different attachments and they all go through. And am able to see attachments from clients as well - except for one that was not working. Any thoughts?

Good morning!

I share an outgoing server for my email, and have no difficulty sending from my personal (erin@grawlix.ca) only from my business (locksmith@grawlix.ca)

I noticed this issue on Wednesday, Jan 24th, though it's possible I didn't send a message through that account since Wednesday, Jan 10th.

I can send from both accounts if I go through my provider's webmail site (Shaw) with no difficulties.

I am in the UK. Cannot send messages from Hotmail accounts through Thunderbird. Error message is always: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADIAUAAyADYANQBDAEEAMAAxADQANAAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]. I have tried innumerable outgoing server settings suggested on this forum and on my Outlook webmail. None of them work. This is in addition to the fact that about 90% of the time Thunderbird won't log in to the Hotmail accounts either, and then suddenly it will, intermittently. All of this suddenly started 3 days ago (Jan24, 2024) Before the above error message started appearing yesterday, intermittently I could send from the Hotmail accounts but not receive. Now I can sometimes receive, but not send. Weird. Help...in as untechnical terms as possible; I am nearly 80 and not very computer literate.

How do I change the order of my email account folders in Thunderbird 115.6? I have multiple accounts and just added another, and I want to move it from the bottom of the sidebar to a higher location. I used to be able to click and move around accounts in the "account settings" mode. Now, that doesn't work. Is there a solution? The instructions provided in the video created by Thunderbird in 2022 doesn't work! Please help!

From David, Top Ten Contributor: "I am trying to assist, but I don't grasp what you are experiencing, since it is not what I think of as threading. You're saying the folder is unthreaded, yet the messages appear threaded by subject. Maybe some other voluhteer on the forum will offer some insight."

All the threading help is oriented to something I can set on the menu bar that also includes Date, From, Size, etc. I wish my threading problem was that easy. Threading is not chosen, never has been. Then suddenly April 2, 2024 6:30pm est, all my e-mails that had a thread got threaded, with arrows showing up in the subject of the e-mails.

There is a symbol on a different bar with choices like Sort By --> Threaded or unthreaded. All this does is hide e-mails that are even threaded or unthreaded, but it shows that what happened to me is also called "threaded." The term "threaded" has two meanings or definitions or uses or whatever, which makes asking for help all the more difficult. People keep telling me about the menu when I have a choice of threading, not realizing, as I think David didn't, that threading is also elsewhere in the thunderbird software.

And when I choose to show threaded, that e-mail I was sending on April 2 does not show up, but if I search for the file, it does show up. So it is there, but invisible. This whole threading situation just gets worse and worse. I need that file in particular, as it happens.

Thanks to anyone who read all this.