Showing questions tagged: Show all questions

Videos stutter

Hi, I have a problem with my firefox app. Everytime I play or skip a port of a video, it plays stuttering and return normal only If I rewind some second (if I pause it no… (read more)

Hi, I have a problem with my firefox app. Everytime I play or skip a port of a video, it plays stuttering and return normal only If I rewind some second (if I pause it nothing change). Anyone knows why? Is there some way to solve this problem? I have deleted every data, cookies etc, every add-on and reinstalled the app but nothing changed. I also formatted every setting of my device but same result. Oh, also, this problem don't happen with other apps like gallery or chrome video (I hope bitrate doesn't cause problems).) .

Asked by marianiiccolo 2 months ago

Last reply by Axel 1 month ago

Ugly "customise homepage" button with latest update

Since updating to v 122.0 (Android) today, my home page displays a permanent intrusive "Customise homepage" button on my Homepage (see attached picture). This is totally… (read more)

Since updating to v 122.0 (Android) today, my home page displays a permanent intrusive "Customise homepage" button on my Homepage (see attached picture).

This is totally redundant when you can simply access this in 2 clicks from the taskbar. Why are such cosmetic features forced onto users? Customising my homepage is something I would do once, I don't need it to be slapped on my face every time I reach my home page.

Please advise, this is extremely annoying.

Asked by hevinroyal 3 months ago

Last reply by Paul 3 months ago

Lost my passwords after reinstall

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but … (read more)

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Asked by whattodo 2 months ago

Last reply by TyDraniu 2 months ago

auto fill doesn't suggest new passwords in Android apps

If I try and use Firefox as my android password manager when I'm filling in details on an app I get prompted to unlock Firefox and it can search for existing accounts but… (read more)

If I try and use Firefox as my android password manager when I'm filling in details on an app I get prompted to unlock Firefox and it can search for existing accounts but it doesn't reliabiy suggest new strong passwords on account creation screens.

Asked by saurbaum 2 months ago

Last reply by Paul 2 months ago

Tab reloads everytime i close the app and open it up shortly

On my Android phone, Xiaomi Mi12T Pro, when i leave Firefox and open it up again, it always reloads the before opened tabs page. I disabled all battery optimization for t… (read more)

On my Android phone, Xiaomi Mi12T Pro, when i leave Firefox and open it up again, it always reloads the before opened tabs page. I disabled all battery optimization for this app and it still has to reload the tab after having the app closed for a small time.

Asked by Manu 3 months ago

Last reply by Garrett24 3 months ago

can find my Mozilla Firefox old data after login Mozilla Firefox profile account

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla acco… (read more)

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla account ([edited] @gmail.com ) . But suddenly this month I change my PC windows and after install Mozilla Firefox and login my Mozilla account I can't find my old data, bookmark, password in my Mozilla account, it's so dangerous for me if I loss this . Please sir as soon as possible fixed my problem and help me to find my all Mozilla account sync data.

Name- Mehedi Hasan Ujon Mozilla account email - [email removed] Mobile: [phone# removed from public support forum]

Asked by SRA.aAkinujOn 3 months ago

Last reply by Paul 3 months ago

my Google account is hacked n identity thrives just hacked my thrives again. Can you take care of this matter. it b is someone close by my location.

My Google account is hacked by a tablet a Samsung A03 and Ao13. My account Firefox just got hacked by people nearby my location. Thank you in your help.

Asked by paulluce4 2 months ago

Last reply by Paul 2 months ago

permanently block websites

How do we permanently block and keep a website from being able to return bk into a person's life after the site was the cause of an immense amount of financial and emotio… (read more)

How do we permanently block and keep a website from being able to return bk into a person's life after the site was the cause of an immense amount of financial and emotional hardship. By having something that does this, like the Duck browser does, our clients, friends and family will feel more safe, right?

Asked by Bonita Morales 2 months ago

Last reply by Kiki 2 months ago

Firefox crashes on Samsung s24

Hi support team, I was using Mozilla Firefox on my Samsung Galaxy s20+ without any issues. I have transferred all data from my old one to new one, Samsung Galaxy S24 aft… (read more)

Hi support team,

I was using Mozilla Firefox on my Samsung Galaxy s20+ without any issues. I have transferred all data from my old one to new one, Samsung Galaxy S24 after this migration Mozilla Firefox crashes, when I was forwarded from an app.

Standard browser: Mozilla Firefox I have already reinstalled the Mozilla. This action works properly with other browsers.

Kind regards Mustafa

Asked by mduran29 2 months ago

Last reply by Paul 2 months ago

found old phone still using Lockwise

I just discovered that the android phone (Samsung A71) I am currently using was in fact still using Lockwise for Auto Fill. How do I force this old copy of Lockwise to d… (read more)

I just discovered that the android phone (Samsung A71) I am currently using was in fact still using Lockwise for Auto Fill.

How do I force this old copy of Lockwise to do a final sync before I uninstall it. I do know that at least some of the passwords stored in it are up to date. At this time, I DO NOT have access to a PC. I DO have access to a more recent android phone (Samsung A53 5G) that DOES NOT have Lockwise installed and is using the most up-to-date version of FireFox for Android.

Also is firefox typed out in lowercase or one of these ways: "Firefox" or "FireFox"? I have a habit of camelcasing some computer terms left over from my days as a UNIX Administrator (AT&T Bell Labs versions and not any BSD versions) and want to know the proper way to type it (from the horse's mouth so to speak).

Regards

Asked by Evil Dave of Canada 3 months ago

Last reply by Paul 3 months ago

Government sponsored cyber stalking

Dear Mozilla, I am a victim of cyber criminals. It's been two years, and all that need to know about the chronic crime, they don't do anything to stop it. Can you please… (read more)

Dear Mozilla,

I am a victim of cyber criminals. It's been two years, and all that need to know about the chronic crime, they don't do anything to stop it. Can you please watch my ip, and activity on your browser? Please notify me if you notice irregular activity? Also, feel free to reach out to me, especially with actionable steps to stop it.

Devices below are not mine, except one. Who owns these devices?

Be safe!

Asked by Hennessey 2 months ago

Last reply by Paul 2 months ago

home page setup

I had my homepage setup on my old phone with firefox and the Ustart homepage but when I tried to do the same thing on my new phone There is no place to enter it like the … (read more)

I had my homepage setup on my old phone with firefox and the Ustart homepage but when I tried to do the same thing on my new phone There is no place to enter it like the used to be

Asked by ustart 2 months ago

Last reply by welchia 2 months ago