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Webpages are not loading, at all on FF for Android

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results. No matter what… (read more)

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results.

No matter what, whether I try to type in a URL, click on a link in the google app, or refresh a page I already have open, the app doesn't even attempt to load a page or throw up an error. Just a blank background, no loading bar, no error messages, and no redirects...

FF for Android Version 112.2.0 Build #2015946691

Asked by x10guy 1 year ago

Answered by Paul 1 year ago

  • Archived

truncated text with firefox 115.0.1 android 9

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by - pnystrom 7/22/21, 9:44 PM and moderated by Paul. Duc… (read more)

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

Asked by berg.eedward 10 months ago

Last reply by Garrett24 9 months ago

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Web sites are keeping tracks even if I clear cookies and cache

Hi everyone, I set up my Firefox for Android to delete cookies and cache when I click on "Close". I was happy with it but I realized several months ago than websites a… (read more)

Hi everyone,

I set up my Firefox for Android to delete cookies and cache when I click on "Close".

I was happy with it but I realized several months ago than websites as leboncoin.fr, amazon.fr, decathlon.fr (yes i'm french), didn't keep me loged in but remember what I had looked for and where I was. This problem is permanent.

I don't have this problem with Firefox for Windows.

So it seems something is nor cleared from the app when I close it.

Thank you very much for your help !

Asked by aj14 1 year ago

Last reply by aj14 1 year ago

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How To Delete An Autofill Address On Mobile?

Hey, so, there is an issue I've been facing. There's a site I've visited a few times on mobile and stopped using a bit ago, but the thing is no matter what I do, it keeps… (read more)

Hey, so, there is an issue I've been facing. There's a site I've visited a few times on mobile and stopped using a bit ago, but the thing is no matter what I do, it keeps popping up as an autocomplete when I'm typing in the search bar. This only happens on the mobile version of Firefox, it doesn't pop up on the desktop version even though they are synced together, and no matter what I Google, it keeps showing me the instructions to delete autofill entries on the desktop browser. Literally nothing comes up for the android version, or any mobile version at all. Please help, this is exceptionally frustrating.

Asked by CorndogCrusader 1 year ago

Answered by David 1 year ago

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Delete ALL bookmarks in Android Firefox

Firefox Sync loaded all of my Bookmarks 4 times so I have this huge list of bookmarks. I want to delete them all and start over. How do I do this without doing it one by… (read more)

Firefox Sync loaded all of my Bookmarks 4 times so I have this huge list of bookmarks. I want to delete them all and start over. How do I do this without doing it one by one? Also, is there a way to open bookmarks straight from the menu instead of going through several menus to get there.

Asked by davewhitearcata 1 year ago

Last reply by Paul 1 year ago

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no open website (nvsp.in)

s web site requires a secure connection. The page you are trying to view cannot be shown because this web site requires a secure connection. The issue is most like… (read more)

s web site requires a secure connection.

   The page you are trying to view cannot be shown because this web site requires a secure connection.
   The issue is most likely with the web site, and there is nothing you can do to resolve it.
   You can notify the web site’s administrator about the problem.

Asked by ps7453963 1 year ago

Last reply by ps7453963 1 year ago

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new tab opening unprompted

The same website opens repeatedly in a new tab. It's a trusted website (public library). I've run a virus scan and looked for solutions but can't find the problem. Any id… (read more)

The same website opens repeatedly in a new tab. It's a trusted website (public library). I've run a virus scan and looked for solutions but can't find the problem. Any ideas please?

Asked by Sarah 1 year ago

Answered by Sarah 1 year ago

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Moving bookmarks

Firefox - Android I don't seem to have an option to move a bookmark into a new bookmark folder.There is supposed to be an option in the menu (after you click and hold th… (read more)

Firefox - Android I don't seem to have an option to move a bookmark into a new bookmark folder.There is supposed to be an option in the menu (after you click and hold the selected bookmark) but the menu only has 3 options - 'open in new tab  :. open in private tab. :. Delete. '. -. Am I missing something ? Can anyone help

Asked by mikeburnell 1 year ago

Answered by mikeburnell 1 year ago

tabs and auto updates

I just lost several hundred tabs on Firefox mobile right after it updated itself. The most recent tabs show only ten of those tabs, which were all opened and closed tod… (read more)

I just lost several hundred tabs on Firefox mobile right after it updated itself. The most recent tabs show only ten of those tabs, which were all opened and closed today and aren't part of what I need to restore.

How do I get my tabs back? I've seen no 'restore previous session' option. My laptop only shows the few I have open now. What do I do to restore them?

Asked by Katerpie 2 weeks ago

Last reply by Katerpie 15 hours ago

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Firefox cannot open any websites on mobile data, but other browsers can

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every oth… (read more)

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

Asked by Danington 9 months ago

Last reply by Danington 7 months ago

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Android app unusable

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I ope… (read more)

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work.

Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla.

About firefox screenshot below. My phone is running on Android 12.

Copy of a reply I posted in someone's question about the same issue:

Same problem for me.

I first had this issue with 114.

After updating to 114.1.1, the issue was fixed for a few hours but came back.

Updating 114.2.0 didn't change anything...

Asked by Killian 11 months ago

Answered by Paul 10 months ago

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Firefox Nightly Will NOT Sign in To Synch

I've been using Firefox Nightly for Android and Firefox for Android for years without issue. I've left Nightly at build 68.5a1 as it has several features that later buld… (read more)

I've been using Firefox Nightly for Android and Firefox for Android for years without issue. I've left Nightly at build 68.5a1 as it has several features that later bulds removed. I sync across all my mobile devices but NOT with my desktop. When a website requires a newer browser version to run, then I switch to plain Firefox.

Today Nightly would NOT open. It opened and pointed to an offline file. I noticed it was marked by "///". I'm sorry I didn't take a screenshot or note the file.

Reading several posts, I removed Nightly, purged the cash and purged the data. Then I reinstalled Nightly from the apk file I saved. While the install went without a hitch, it will NOT permit me to sign in to synch the data saved in all my other devices. It just spins as this image shows.

I read a post indicating a direct url for sign in and tried it. But it only worked for Firefox and NOT Nightly.

How do I resolve this?

Asked by newwave2553 1 year ago

Last reply by Paul 1 year ago

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Other apps were opened instead of Firefox when clicking it from "Share via"

When I clicked Firefox from the “Share via” apps list, it just goes to random apps. It’s rare that this happens but it’s kind of frustrating. This also happened to Fenne… (read more)

When I clicked Firefox from the “Share via” apps list, it just goes to random apps. It’s rare that this happens but it’s kind of frustrating.

This also happened to Fennec F-Droid, which is a Firefox-based browser and others like Mull, Iceraven etc.

I screen captured the error to make it more clear: https://streamja.com/49ldz

Asked by Mark Lough 1 year ago

Last reply by Paul 1 year ago

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Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (read more)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 11 months ago

Last reply by Paul 10 months ago

  • Archived

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 6 months ago

Last reply by Paul 5 months ago

  • Archived

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (read more)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 year ago

Last reply by Paul 1 year ago