Firefox Support Forum

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

When clicking a link to a website, it opens my default browser, which is firefox, but it opens a new window with no add-ons, custom settings, cookies, a blank browser. After the recent update as of 3 November 2023, all my add-ons and settings were completely reset, as well as bookmarks all deleted, so I created a new profile to save all my settings. The new window that gets opened does not have any cookies, so it is not logged into anything. It also cannot combine with my other firefox windows and tabs.

When I compose a Twitter reply (desktop) text becomes garbled. If I hit 'Enter' message disappears. It I hit 'Shift' and Enter, cursor returns to beginning of sentence. Apostrophes don't render, at times.

It's as if a 1978 version of a word processor, you can type, but nothing else

Other posts, other websites work beautifully. v119.0, but has done this on every version, every configuration

Attached is me pasting ' issues with Twitter on Firefox ' into compose No idea

Thanks in advance

EDIT: Of course, moments after I posted this I discovered the solution - uBlock Origin was preventing the images from displaying properly. Please feel free to close/delete this question.

Hi Firefox community,

I'm looking for some help troubleshooting display problems with one specific website. (I've had no other issues like this with any other webpage.) This website is a log that we use at work to track cases.

The first screenshot is what the webpage is supposed to look like when displayed properly (loads properly in Internet Explorer). The second screenshot is what I see when I try to access the page on Firefox. I've also found that the links in the buttons don't work either.

A couple of things I've already tried based on forum suggestions that haven't fixed it: - Refreshed/reloaded the page - Deleted cookies/cache - Updated Firefox (currently version 119.0) - Reset Zoom, minimum font size, page style, checked that Javascript was enabled, unchecked hardware acceleration - Turned off Enhanced Tracking Protection, verified that Firefox wasn't blocking parts of the page through the padlock icon next to the address bar - Restarted my laptop after all of this (using Windows 11 on Dell XPS 15)

Any suggestions or advice is greatly appreciated. It's not the end of the world if I can't fix it but it's just a bizarre error and I'd prefer to not open Internet Explorer every time I have to use this website.

Thank you!

I have an account with a French language news site lemonde.fr and want to read the website in French. I selected this option, to default to the French language version, when I created the account on the site. However, Firefox redirects to the English version lemonde.fr/en. I do not want this and cannot figure out how to stop this from happening. Please provide specific instructions. Thank you!

I used to be able to use the backspace key to go back one URL in a given window. Now, even though I have gone to about:config and changed browser.backspace_action = 0 to 'true', this no longer works, at least not with my new Windows 11 computer. I tried closing and re-opening Mozilla with the new preference, and again with closing, restarting the computer, and then re-opening Mozilla. Please help if you can. Thank you so much.

'After last update, the new tab option does not offer either a selection of most visited sites or recent sites despite that both are check on in the settings. How can I turn on that function again?

I'm having problems to sync my account with one computer, and apparently the reason is that it cannot reach the sync server

https://sync-1-us-west1-g.sync.services.mozilla.com

I can open the above url from my phone and from one laptop, but I cannot open that address from the laptop that I'm trying to synchronize. I got the address from the sync-log

Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/161701144/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Both computers and phone are connected to the same local network.

I have Firefox 119.0 on Windows 10, and am confused about all these bars.

Here is what I see at the top of the screen: (will have to use words for some icons)

Line 1: File/ Edit/ View/ History/ Bookmarks/ Tools/ Help, then on the right, minimize/ restore/ end.

Line 2: Firefox icon/ search bar showing my home page “Google”/ Open new tab/ List all tabs.

Menu bar is checked, so is that the Menu bar?

Line 3: Back arrow/ Forward arrow/ Shield/ Lock/ https://www.google.com/ Save to pocket/ Firefox account/ Extensions/ Application menu.

Line 4: Google screen

I asked about Download on a previous question and got a reply from cor-el (Nov 6, 2023, 4:09:55 AM) which said if I went to Menu/ More tools/ Customize toolbar, I should see a Download icon, and if not, to Reset Defaults. Did not see one before or after the reset.

Think I read somewhere that there is a way to see my previous posts, but can’t remember.

So I guess this is three questions: 1. Is that the menu bar and is that what it’s supposed to look like? Think it used to be different. 2. Where is the Download icon? 3. How can I see my previous posts?

Thanks for help with any of these.

Hello,

Sometimes, when I click an embedded/hyper link within Firefox, say I tried clicking a link provided after I google searched something, the tab itself would hang for 10 seconds before it would begin loading the site. When I say "hang", I mean that the entire tab becomes unresponsive to my clicks, I can't refresh the page, I couldn't change the address bar to a different link (it would allow me to manipulate the address bar, but the browser wouldn't reflect on that change, instead just going to the link I had clicked before the hang after the 10 second delay) and my mouse just stays as one sprite/disappears all together (when on the tab).

I find that this isn't a full browser issue as I can easily just start another tab and try there, but this issue is prevalent in that it randomly hangs any one tab I'm using for 10 seconds, and it's not just with Google.

I've identified that it isn't an extension issue or a different tab being used (tested in troubleshoot mode), nor an accessibility issue (as far as I know). I've disabled both my firewall and antivirus temporarily and it still occurred.

It's gotten in the way of a lot of work and I haven't been able to find anything regarding this exact problem on the support site. I've been dealing with it since my first installation of firefox (a few months ago).

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

Hi. I'm experiencing a severe lag between Audio & Video on Youtube (video lags audio by more than a second)

This ONLY happens on YT, ONLY on one PC (we have 3) and ONLY using Firefox. I've been through as much of YT as I can find, but nothing changes.

Running FF in safe mode eliminates the problem. I've checked all addons/extensions etc in normal mode, but none are enabled & can't find anything else which makes any difference.

Using Chrome/Edge/IE Explorer all are fine, using a different streaming service (UK TV Play/BBC iPlayer etc), all work fine with FF.

As a last resort, I deleted FF and all associated files, folders, registry entries and caches. Upon re-installing FF the problem returns.

I've tried running without antivirus protection, in case a firewall or somthing was messing with it, bit to no avail.

I'm totally flummoxed, so if anyone can shed some light, it'd be much appreciated. I really don't want to change to another browser as FF has served us well for years.............. but....y'know.

Thanks. Annie

With certain pdf files, when I go to a page using the outline feature on the pdf viewer or refresh the tab on the same page, the zoom will automatically be set to "page fit". It seems to happen with the title page and table of contents pages. Is there any way to prevent this from happening?

This has been an ongoing issue for sometime with Firefox.

Backstory time. I am a regular shopper on eBay and I get email alerts for things I like to look at and for. Unfortunately, on my Outlook/Hotmail account, in these particular messages, the images don't load properly for some reason. And I would like to know the way to resolve this once and for all. Thank you.

This is version 119.0.1 on 64-Bit Windows 10. Due to an abrupt Windows update requiring restart, this browser should have restored the previous session, which it didn't. Edge was open to; and it did that with no problem. At the moment the box requiring restart showed, the screen froze with no access to Firefox settings. Still, it should have restored the previous session as Edge did.

I reinstalled Firefox, now 119.0.1 64bit on our Mac M2 now OS13.6 via download-reinstall in the owner account on our shared Mac. The "Firefox is being updated by another instance" line in About Firefox still has not gone away after closing and restarting Firefox.

Presuming this will disrupt future updates, I seek help.

Background: Last spring, I upgraded from a 2016 Mac on OS10.15 (which still appears on my Mozilla account) to this M2 OS12 now 13.6. I had previously set Firefox to prompt me for updates because they could disrupt my work on the old Mac. It worked fine up to 118 point something. Up to my ears recently in urgent other stuff, I deferred the prompt for 119. Then, frazzled, I just closed several 119 prompts. Today, after helping my wife use her account on the M2, I found in my Dock's active apps area an icon for something like Updater something-or-other. After a while, I swiped it away.

Hi, I opened Mozilla after coming home from work today and had a few weird things happen. First things first, I was welcomed with a "Thank you for installing AdBlock" page. Which wouldn't be all that odd if I didn't use Ublock Origin instead. I removed the extension, ready to move on, but then I noticed all my bookmarks in the toolbar were gone! The ones saved to other bookmarks are still there, but the ones on my toolbar are deleted and not hidden. While I was investigating that, I found that my history looks weird? It's a bunch of pages on Nexus Mods that I visited a month ago or so but haven't visited recently.

Only my three devices, PC, phone, and Steam deck are logged in, but I'm worried my account has been compromised. I've changed my password and am trying to get two-factor authentication up.

Feature "Reopen previous tabs" are under check, but after closing browser by "X" and reopening it, it'll start load Home page alone. This thing works correctly only by "Exit" button in pop-up menu.

This isn't happened on previous versions before and I want you to make it reopen those tabs again, because I don't feel comfortable closing the browser any other way than "X" window button.

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version 119.0.1 (64-bit)). If I use Google Chrome or Microsoft Edge I log in with no problem.