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  • Archived

Videos Not Working`

No video players work with Firefox but they work fine in Chrome I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, re… (read more)

No video players work with Firefox but they work fine in Chrome

I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, reinstalled/reset firefox, restarted my computer, updated my GPU drivers, changed every setting such as autoplay, hardware acceleration etc., disabled all enhancements, and more.

Nothing fixes this. I get error codes on every site i try, twitch, streamable, etc. None play videos.

Asked by boe44178 1 year ago

Last reply by James 1 year ago

  • Archived

Prevent Firefox from remembering/displaying login names for sites which are not set to remember credentials

Prevent Firefox from remembering/displaying login names for sites which are set to not remember credentials I regularly see suggested login names for sites such as my cr… (read more)

Prevent Firefox from remembering/displaying login names for sites which are set to not remember credentials

I regularly see suggested login names for sites such as my credit card companies. I highlight them, delete them, and days later, they are back again. I never want selected web site login pages to show suggested login names. How do I prevent Firefox from doing this.

I do wish to have user ID and passwords auto-filled for some sites. I am happy with some Forms data being remembered, such as name & address.

Suggestions ???

Asked by bruce.briggs 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

firefox html overriding adobe pdf files

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded fi… (read more)

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded file in adobe it comes down as an adobe file, I tell it to save as an adobe pdf, but it appears in file manager and then opens in firefox html. Worse, it, whatever it is, has gone into file manager and changed adobe pdf files, some of which have been sitting on my hard drive for some years, into firefox html files. How do I rectify this please?

Asked by jane81295 1 year ago

Last reply by crl4242 1 year ago

  • Archived

Firefox software update?

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the… (read more)

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the latest version? Thank you!

Asked by DMCapistran 1 year ago

Last reply by James 1 year ago

  • Archived

Delete duplicate of book marks menu

Sorry: I incorrectly marked this problemsent Aug 5 as solved, but it isn't My book marks folder has a complete duplicate copy immediately following the original. I tried … (read more)

Sorry: I incorrectly marked this problemsent Aug 5 as solved, but it isn't My book marks folder has a complete duplicate copy immediately following the original. I tried deleting individual entries from each copy but they also deleted in the other copy. I've attached two Print Screens. Original copy appears to be under Bk Mks Toolbar - See PrintScreen 1 PrintScreen 2 shows duplicate commencing again at 'Recently Bookmarked' but not sure whether in Menu, or another folder. How do I delete the copy w/ losing the original?

  • Archived

Can not disable address bar search

I got a new computer running windows 11. I installed Firefox as my default browser. I then noticed the address bar performing search which is annoying as hell and actu… (read more)

I got a new computer running windows 11.

I installed Firefox as my default browser. I then noticed the address bar performing search which is annoying as hell and actually and interferes with productivity as I use search. Basically, I have to redo searches after the address bar. It is problematic. The one off search from address bar according to last survey only 26% of users like it. rest want it gone.

As for me, I have tried the solution of Keyword set to false and the browser url oneoff also set to false.

I saw another suggested item of turn off keyword search. However, that item does not have an off button or switch within Windows 11. Just check marks of the suggested keywords that developers installed into the field when downloaded. I unchecked all the items as that was the only change I could do. So, there is no keyword selected. I closed all browser windows and restarted Firefox.

The address bar search still occurs. This make the previous question and answer solution invalid as of August 12, 2022.

I consider this a BUG and a major development of Firefox browser failure. When I search, I am looking for generally wide range of results and alternative search options are better than specific one off search. Best example; What is difference between Clementines and Mandarins? As a one off search you get one set of results. When you use the proper search box of a search engine, you get totally different results that are more useful and less time consuming to know the full range of answers, history, physical traits as well as other items not considered in the address bar search. In the search engine box, you do get the address bar search items. However, they always are 6 to 20 down the list of preferred or most useful. However, the address bar search results do not have all the top 5 items from the search engine search. It is a matter of how the address bar does the search that is at issue. For whatever reason, the results are not as good as direct input. You will have to determine through investigation why that is. However, that is a year's worth of investigation if anyone would do it. In the mean time, this address bar search needs a simple button that does all the changes necessary to make it stop!

Additionally, I find multiple related search options that are given by search engines extremely helpful when looking for related type of searches. This is something that the address bar search can not do and was never designed or allowed to do. Thus, it causes loss of productivity.

As such and because it does cause loss of productivity, it is a BUG and by law, Mozilla must remove items or provide easy solution to stop productivity failure.

The current solution does not work. That means Mozilla must provide an update immediately to make this feature go away for those who find it annoying, useless or interference with productivity!

Asked by pmadison1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The right click to use --TAKE A SCREEN SHOT not working

On Windows 10 with Fire Fox i like to use the right click to show the drop down menue 1 Save image 2 save page to pocket - and 3 - select all ,. And the next one in t… (read more)

On Windows 10 with Fire Fox i like to use the right click to show the drop down menue 1 Save image 2 save page to pocket - and 3 - select all ,. And the next one in the drop down list is Take A Screen Shot .And this is what is not working for me anymore . Changed the Exrtension .screen.shot .dowmload ----to false with no change still the Take Screen Shot fails to work Thank you . Trevor

  • Archived

Printing Problem: Print preview looks fine. Image not scaled when printed

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit. Text prints just fine but images (barcodes, etc) that need to b… (read more)

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit.

Text prints just fine but images (barcodes, etc) that need to be scaled down do not do so causing them to be truncated on the page.

I have cleared print settings and tried two different printers to no avail. The documents/images print correctly from Chrome. I have tried using the system dialog to print but this also does not correct the issue.

Any help is greatly appreciated as I currently cannot use Firefox for the essential daily task of printing packing slip / mailing labels.

Asked by gschertz 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

You don't have permission to access "http://www.lowes.com/search?" on this server. Reference #18.9368dc17.1660759997.15a171b3 why?

You don't have permission to access "http://www.lowes.com/search?" on this server. Reference #18.9368dc17.1660759997.15a171b3 why? … (read more)

You don't have permission to access "http://www.lowes.com/search?" on this server.

Reference #18.9368dc17.1660759997.15a171b3 why?

Asked by fishforem 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Forgotten my password but still logged in to my account?

I've forgotten my password for my firefox account but im still currently logged into it and I want to move my firefox account to my new computer but don't know the passwo… (read more)

I've forgotten my password for my firefox account but im still currently logged into it and I want to move my firefox account to my new computer but don't know the password to login and sync it. I dont want to reset my password because I'll lose all of my saved passwords and bookmarks. Is there anything I can do?

Asked by murasakibara 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot unblock third party cookies

After an update, cannot use my online banking fully. Get the error: "Why can't I access Bill Pay?" "You might have cookies blocked or cross-site tracking prevented. Depen… (read more)

After an update, cannot use my online banking fully. Get the error: "Why can't I access Bill Pay?" "You might have cookies blocked or cross-site tracking prevented. Depending on what browser you are using, check you settings for these terms:

  • Block third party cookies
  • Cookie tracking
  • Cross-site tracking

Make sure cookies are not blocked and cross-sight trackingis enabled. Follow any additional instructions in your browswer once you have adjusted these settings"

Asked by Larry 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Windows 11 taskbar is showing all open tabs vs. open windows

Under Windows 10, the Windows taskbar showed Firefox open windows. After migrating to Windows 11, the Windows taskbar shows all tabs opened, without grouping them by wind… (read more)

Under Windows 10, the Windows taskbar showed Firefox open windows. After migrating to Windows 11, the Windows taskbar shows all tabs opened, without grouping them by window.

I read this post: https://support.mozilla.org/en-US/questions/1222298

but the suggested fix isn't shown in about:preferences

Is this a Windows 11 thing, or am I missing a Firefox solution?

Asked by Nick 1 year ago

Last reply by techguy150 1 year ago

  • Archived

43help

Secure Connection Failed An error occurred during a connection to www.xnxx.tv. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR… (read more)

Secure Connection Failed

An error occurred during a connection to www.xnxx.tv. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by sir592852 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to manually trigger/allow audio access for a website?

At the screenshot below you can see discord asking for permission to access my microphone. How can i manually trigger this same popup for audio access permissions? If it'… (read more)

At the screenshot below you can see discord asking for permission to access my microphone. How can i manually trigger this same popup for audio access permissions? If it's not possible to trigger the popup what other way is there to give discord's website access to my audio?

To avoid missunderstandings, i am asking how to give discord access to my desktop's audio, when i am sharing my screen there is no audio so i want to fix that, thank you for helping.

Asked by Firefox_Beginner 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Outlook 2010, "This operation has been canceled due to RESTRICTIONS in effect on this computer"

Outlook 2010 Windows 10 Home edition, Can not open hyperlinks in Outlook e-mail. Get error messge "This operation has been canceled due to RESTRICTIONS in effect on this… (read more)

Outlook 2010 Windows 10 Home edition, Can not open hyperlinks in Outlook e-mail. Get error messge "This operation has been canceled due to RESTRICTIONS in effect on this computer" Help!

  • Archived

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bookmark/favorites and saved password for this site

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bo… (read more)

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bookmark/favorites and saved password for this site

Asked by jeanstclair 1 year ago

Last reply by bpd303 1 year ago