Showing questions tagged: Show all questions
  • Solved

Firefox crashing when opening most Russian websites!

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear histo… (read more)

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

Asked by Danas 1 week ago

Answered by cor-el 1 hour ago

Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (read more)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

Asked by MorelliNet Global Firefox Sync 3 hours ago

Last reply by jscher2000 50 minutes ago

Tabs are constantly crashing

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hard… (read more)

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hardware acceleration. It's not anything attached to my profile, as I sync with a 2nd computer that has zero crash issues.

Asked by alifreeman93 18 hours ago

Last reply by alifreeman93 5 hours ago

  • Solved

Profile migration FF Rapid Release 84.x to ESR 78.6.x (Offline)

Dear all, I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration… (read more)

Dear all,

I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration. The customer has a very isolated on-premises environment and does not allow the users to login into a Firefox-Account. Therefore the settings for Cookies, Cache, History and especially Bookmarks are not synched.

Environment details:

  • Enterprise environment with several tausends of clients
  • All clients on Windows 10 Enterprise between 1809 and 20H2
  • All clients have always the newest Firefox installed currently 84.x

This creates a huge challenge to sync this stuff. Therefore I have now identified the following two options:

  1. 1 Allow the downgrade by using the environment variable MOZ_ALLOW_DOWNGRADE on Windows. For this option I am trying to find the real reason why this "Downgrade-Stop" has been implemented in the first place? What risks in detail do I take to allow this downgrade? Has anybody done this before and do you mind to share your experience here? How many issues did you face and how did you remediate the issues?
  1. 2 Hand over the migration to the users. Copy their current profile to their desktop and ask them to import their bookmarks manually. Not preferred by users and I can't even blame them for.

Is there any other way to automatically sync the profiles from 84.x to ESR 78.6.x without user interaction?

Thanks in advance Amir

Asked by Large Enterprise Support 3 months ago

Answered by Large Enterprise Support 16 hours ago

On Screen Keyboard will not open, Surface Pro 7

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a f… (read more)

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a few hours and has not worked since. I fiddled with the settings on both Firefox and my surface, though nothing has changed. Un/re-installing did not help, thought it could reset something. Any fixes or advice would be greatly appreciated.

For clarification, the Accessibility Menu on-screen keyboard does work, but the tablet-specific larger keyboard does not function. It does open and type in other applications.

Asked by Big Daddy 1 month ago

Last reply by Madmitch 13 hours ago

Firefox crashes because low free left RAM!

I have many tabs like 200-300. Firefox crashed today. I also have 4GB page file on top of that. Strange! After I restarted Firefox it was using only 6.8GB RAM. Perhaps me… (read more)

I have many tabs like 200-300. Firefox crashed today. I also have 4GB page file on top of that. Strange! After I restarted Firefox it was using only 6.8GB RAM. Perhaps memory leak. BTW if I have browser.cache.disk.enable set to false. Is page file still used?

Thanks for help.

Asked by empleat 1 month ago

Last reply by empleat 14 hours ago

  • Solved

Problem with login on specific sites only - Login not possible or forgotten - Incognito mode works fine

Hello, I have a problem with login on a few selected sites. On some sites I cannot login at all, on other sites I can log in, but as soon as I don't interact with the web… (read more)

Hello,

I have a problem with login on a few selected sites. On some sites I cannot login at all, on other sites I can log in, but as soon as I don't interact with the website for a few seconds the login is lost and the next click on any link shows me a "not logged in"-state.

For example on my companies Outlook Web Access site, when I enter my account info and click on "Sign In", it briefly shows a loading screen and then takes me back to the login site. On another webiste I can log in and use the website without problems, but not clicking anything for more than ~5 seconds leads to the login being lost. The strange thing is: in incognito mode everything works fine on both sites!?

Firefox is 87.0, I have already deleted all cookies and stored data.

Asked by elmojito 1 week ago

Answered by cor-el 1 week ago

Firefox loading pages sluggishly

Hi All So recently I had some windows issues on my newer laptop and had to resort to going back to my old laptop for the time being. Before using it I restored the system… (read more)

Hi All

So recently I had some windows issues on my newer laptop and had to resort to going back to my old laptop for the time being. Before using it I restored the system to factory settings and such then reinstalled the newest versions of firefox and such then imported my profiles that I backed up from the new system.

Was working fine for few weeks but the last week or so I have noticed firefox has become sluggish in how it loads websites and such.

I have tried setting up a test profile and that new profile was reacting the same way very sluggish in loading pages.

I have also cleared my browsers cache wondering if that would help.

I have also tested loading pages in Microsoft Edge to see if it was browser or system related and Edge seems to be loading pages just fine so it has to be browser specific.

Any ideas what I should try next to clear this up as the sluggishness is getting old fast!

Thanks

Asked by scottish2 1 day ago

Last reply by FredMcD 19 hours ago

  • Solved

firefox keep crashing while signed in to the "firefox account"

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specification… (read more)

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specifications:

  • Windows 10 Pro
  • version: 1909
  • OS Build: 18363.1440

browser: Firefox version 87.0 (64-bit)

I tried this options but didn't help me and crash didn't stop:

  1. open it in safe mode.
  2. refresh browser option.
  3. disable and delete all extentions.
  4. delete cookies and web data button.

. there is some information that i noticed. I unistall and install again and until I didn't sign in to my "firefox account" on the top right corner of the browser, it didn't crashed. but still I want my account, passwords, bookmarks, ect... i sign in and crash started. i goes to appdata and delete firefox folder, start the browser again, my sign in to firefox account disappeared and the browser stopped from crashing. also the crash happened immediately after hitting sync now and happened a few seconds after going to firefox account settings. and it's happening after around a minute when i do absolutely nothing after opening the browser or go to website such as youtube. please help me. even though using another browser is crash-free but i wish to stay using firefox (with my firefox account)

Asked by mohammad ghaznavi 1 week ago

Answered by mohammad ghaznavi 2 days ago

Autofill Causes Firefox To Crash

When you are presented with a text field, sometimes when you type, a small list of words you entered previously will drop down. You can then select one of those previous … (read more)

When you are presented with a text field, sometimes when you type, a small list of words you entered previously will drop down. You can then select one of those previous words, or continue with what you were originally typing. This is the Autofill feature for Firefox.

Lately, it has been a pain. After an hour or so of use, the instant I click on a text field to type something (usually for searching), the autofill box would partially drop down, only for Firefox to completely hang up. Once you recover from the initial crash, the autofill bug would not appear until at least an hour later. I tried turning off Autofill, but it cost me access to my History, so I was forced to do a complete browser reset. This issue has been with me for about a couple of weeks, and I have no idea why it's doing this.

Asked by no1wammy 2 months ago

Last reply by cor-el 3 days ago

  • Solved

Password usage

Good morning, please help & advise. I am obviously doing something wrong or missing something but I cannot find out how to disconnect my Primary Password which Firef… (read more)

Good morning, please help & advise. I am obviously doing something wrong or missing something but I cannot find out how to disconnect my Primary Password which Firefox asked for everytime I click on Firefox. I only want to use the Primary Password when I want to open an excisting connection to a saved folder or site.

I hope I'm making sense.

Asked by bohdanskrypec 6 days ago

Answered by cor-el 4 days ago

  • Solved

Typo -

April 8th, 2021 Dear FireFox, I don't know where else to send this too as your contact us form/page is so complicated and I can't find an email address. You have a type o… (read more)

April 8th, 2021

Dear FireFox,

I don't know where else to send this too as your contact us form/page is so complicated and I can't find an email address. You have a type on your page "https://monitor.firefox.com/remove-my-data", under "How do we remove it?". The paragraph below states "... It’s not available yet, but blick below if you are interested in finding out more." I believe "blick" should have been "click".

Thank you,

Crypt Lord

Also, my subject only needs to be four characters as I get this error message for my title "Ensure this value has at least 5 characters (it has 4)."

Asked by CryptLord 4 days ago

Answered by Seburo 4 days ago

  • Solved

Some Form Text Boxes On Website Do Not Appear Using Firefox

I use a website (u-bill.com) to access my Product and Account information for software I purchased. To find my purchase I need to enter my email address and 1 of 3 other … (read more)

I use a website (u-bill.com) to access my Product and Account information for software I purchased. To find my purchase I need to enter my email address and 1 of 3 other items of information: Last 4 digits of CC; Order ID Nr; or Password. I am able to enter my email address but the text boxes for the other 3 do not appear. This only happens when I use Firefox as it is my preferred browser. I am able to enter the information in the form using Chrome. A search of possible fixes suggested disabling "hardware acceleration". I tried that and it did not work. Today was the first time I tried to access this information although I have had the account for 1 year so I do not know if Firefox ever was able to access it. I am using Firefox V 87.0 (64 Bit) and Windows 10. Here are two screen shots: #1 is the form using Firefox. #2 is the form using Chrome.

Asked by bruceburns12 5 days ago

Answered by ·´¯`·...¸>-)))º> ~dbben 4 days ago

I don't understand the below errors

Hi Everyone I'm using the latest FF 87.0 64bit in Win 10 Home. I launched FF to a blank tab only, and see the following messages in the console listed below, too advance… (read more)

Hi Everyone

I'm using the latest FF 87.0 64bit in Win 10 Home. I launched FF to a blank tab only, and see the following messages in the console listed below, too advance for me to understand. Also when I add uBlock Origin, it blocks the telemetry data, see the errors below also. Even if I allow access to uBlock, it'll still block telemetry data. For the sake of security, I've changed my browser signature info to 1234 in all the strings below.

What do they mean? Do I need to reset my FF?

THANKS!


Fire Fox Console Errors for a blank tab --------------------------

17:03:21.944 Unknown category for SetEventRecordingEnabled: fxmonitor 17:03:22.602 Error: Can't find profile directory. XULStore.jsm:66:15

   load resource://gre/modules/XULStore.jsm:66
   XULStore resource://gre/modules/XULStore.jsm:24

17:03:22.716 ExtensionError: No such native application com.lastpass.nplastpass ExtensionUtils.jsm:58:5

   ExtensionError resource://gre/modules/ExtensionUtils.jsm:58
   startupPromise resource://gre/modules/NativeMessaging.jsm:83

17:03:22.719 this.ports.get(...) is undefined 4 ExtensionParent.jsm:364

   recvPortMessage resource://gre/modules/ExtensionParent.jsm:364
   recvPortMessage self-hosted:1173
   _recv resource://gre/modules/ConduitsChild.jsm:78
   receiveMessage resource://gre/modules/ConduitsParent.jsm:371

17:03:22.918 extension is undefined 4 ExtensionParent.jsm:321

   normalizeArgs resource://gre/modules/ExtensionParent.jsm:321
   recvRuntimeMessage resource://gre/modules/ExtensionParent.jsm:330
   recvRuntimeMessage self-hosted:1173
   _recv resource://gre/modules/ConduitsChild.jsm:78
   receiveMessage resource://gre/modules/ConduitsParent.jsm:371

17:03:49.519 this.window.gBrowserInit is undefined 2 ext-browser.js:1135

   get activeTab chrome://browser/content/parent/ext-browser.js:1135
   candidates chrome://extensions/content/parent/ext-tabs-base.js:2062
   next self-hosted:1428
   query chrome://extensions/content/parent/ext-tabs-base.js:2081
   next self-hosted:1428
   from self-hosted:486
   query chrome://browser/content/parent/ext-tabs.js:936
   query self-hosted:1173
   result resource://gre/modules/ExtensionParent.jsm:956
   withPendingBrowser resource://gre/modules/ExtensionParent.jsm:489
   result resource://gre/modules/ExtensionParent.jsm:956
   callAndLog resource://gre/modules/ExtensionParent.jsm:918
   recvAPICall resource://gre/modules/ExtensionParent.jsm:955
   AsyncFunctionNext self-hosted:690

17:03:49.523 Unchecked lastError value: Error: An unexpected error occurred lp-handler.js:1

   _cwonFocused moz-extension://1234f1234-2345-1234-1234-12345a04d1234/scripts/background/app/lp-handler.js:1

Ublock error ----------------------------------------------------

uBlock Origin has prevented the following page from loading:

https://incoming.telemetry.mozilla.org/submit/telemetry/1234d1234-1234-1234-1234-123400004321/health/Firefox/87.0/release/20210318103112?v=4:

Because of the following filter:

||incoming.telemetry.mozilla.org^

Found in: Peter Lowe’s Ad and tracking server list

Disable strict blocking for


Asked by Ken94105 4 days ago

who decides these terrible ideas to change the basic way FF works?

Thanks to terrible, productivity-sucking changes in the basic functions of the FF browser, I have started using other browsers. First - FF updates far too frequently - al… (read more)

Thanks to terrible, productivity-sucking changes in the basic functions of the FF browser, I have started using other browsers. First - FF updates far too frequently - almost daily. No option to block update notifications. Never know if it's something trivial, an important security fix, or a major interface change. The 'what's new' page is always incomplete. 2nd - FF downloads software surreptiously through the sneaky "normandy" back door and inserts feature changes irregardlessly. Doesn't matter if you explicitly selected NO to enrolling in studies. Users can't get a straight answer on how to disable Normandy. Named after the Allied stealth invasion of Europe, it does the same thing to our computers. 3rd- FF caters to fringe techie desires with an onslaught of unwanted or unsuable additions that bloats the software, uses up CPU, or inserts intrusive attention-seeking diversions. I am forced to spend too much time after each update to investigate how to shut off unwanted surprises as well as unannounced alterations to my option settings. For example, if I press the mute button on my keyboard a very large media window pops up and takes over a sizeable chunk of my computer screen. It cannot be resized. It has no close button. Took hours to find out how to disable this. 4th-FF developers seem to expect users to have the newest computer equipment, huge display screens, and lot's of extra memory. If not, too bad. 5th - the recent puzzling, arrogant changes to the basic print function is evidence of that mindset. FF developers say they aren't going to let users revert to the normal "classic" small foot-print pulldown menu on the left side of the screen to preview, set up headers, etc. Too bad if the open window is too narrow to view this new intrusive, real estate consuming right hand display. Too bad that you can no longer simply seamlessly interact and accomplish the task. Too bad that the FF developers think they know better than you that you should change the way you work. 6th Reader view is an obscure feature. I do not want to be forced to use it. I do my best to strip out or ignore the overwhelming number of pictographs competing for my attention, 7th - I can no longer see URLs in the address bar. You've truncated them. I am forced to cut and paste them into a text editor to see them in their entirety. 8th - Firefox hangs video streaming sites like peacocktv.com. Windows Taskmanager shows that FF forces CPU and hard drive usage to 100%. 9th -There is no mechanism to escape, break, or interrupt FF's failed video stream. How sad that Microsoft's obnoxious Edge browser is better at video streaming. It uses far less system resources on the same video streaming site. AND doesn't hang the OS. It's likely FF's new unwanted capability to launch multiple picture in pictures - which I don't use - hogs resources. 10th- How about beta testing using 'normal' non-super techie /gamer users? 11th -FF disabled user Feedback. I stopped updating Firefox. Not trustworthy.

Asked by plew29881 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 5 days ago

  • Solved

Secure bank site log-in fais

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online ban… (read more)

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online banking or our mobile banking app to continue. This started on April 1, 2021 Running Firefox v87.0 (64) on Win 10. All apps are current. Tried resetting Firefox, and clearing cache which didn't work. I can sign-in using Edge. Thanks

Asked by rshessel 1 week ago

Answered by rshessel 5 days ago

Site not opening Youtube and Google

Hi! So i have a problem with opeing sites : Google and Youtube. It happend randomly. All was working great i restarted computer and suddenly its not working;/ I scaned fo… (read more)

Hi!

So i have a problem with opeing sites : Google and Youtube. It happend randomly. All was working great i restarted computer and suddenly its not working;/ I scaned for viruses - download eset - nothing. When eset war running it started working again - i deleted eset since it was slowing down my pc, and the problem is back.

Error code: SEC_ERROR_UNKNOWN_ISSUER

Error info:

https://www.youtube.com/?gl=PL&hl=pl


Wystawca certyfikatu uczestnika komunikacji nie został rozpoznany.


HTTP Strict Transport Security: true

HTTP Public Key Pinning: true


Łańcuch certyfikatu:



BEGIN CERTIFICATE-----

MIIDdjCCAl6gAwIBAgIQKd8+XqA5qrZPzhYj71P8MzANBgkqhkiG9w0BAQsFADAj

MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjAwNDA4MDcx

NjI2WhcNMzEwNDA4MDkxNjI2WjAaMRgwFgYDVQQDDA93d3cueW91dHViZS5jb20w

ggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQDeIu9SWvCMhhDqkCCvRmDY

/8Z/EyxMySr5+CgqMmApxmNA5kKSDpjbCFGuRTkC/2SwLiaQCRuovVvwvZrk8Tlu

dxu6txaDQg9nldZVS19FO5bj5L/8FO7n82bLxm+omGDF+IVbZW+338fbfO/HcxS1

GEnammeE44nw8vYdpPrQx481gu9AGMLsQLUM/EwUQ4u4FHQPKE9z6iUtkebv0/h+

4GbhvdDegrCXyvJSXuzxzilgtB5R1inw5UvibVcStdpjL69+px39OKJvV05eqNfJ

xJtxjmx7HQgZcjdW/Xo1f4yYxyaT9toYxdPpH1atB58TlsMA66x/Z2kKK2gL+MiB

AgMBAAGjga4wgaswEwYDVR0lBAwwCgYIKwYBBQUHAwEwDAYDVR0TAQH/BAIwADAO

BgNVHQ8BAf8EBAMCBaAwNgYDVR0RBC8wLYIPd3d3LnlvdXR1YmUuY29tgg0qLnlv

dXR1YmUuY29tggt5b3V0dWJlLmNvbTAfBgNVHSMEGDAWgBSWti4vM+xzcoW7bzKo

dbvLnKtUdjAdBgNVHQ4EFgQU1lIhGk7z+LGh+Amnt433ZZmGSoAwDQYJKoZIhvcN

AQELBQADggEBAGAlYFFFqa/XToQ6idM+5F9a1l+IOHfp8og3pg1Z1GVbfrB14eRJ

ZulnLkJI0cxpSNgLo9m9sl6+JdL85gV0f/6PpxDgflfZBKJgPxFtDShemgRiY2jQ

Vl6b7/Rp8nR1r3kfdcc1mA0XQKnzt4RxjzFUqHycWbkiBVPBm+ZVD2btgb8gVluZ

ScGRF0GolVx84KoE1A2WkrxRgu/lprAV/8I6AZxnI8oSBc/SqRXjInbtt1jd0xMe

nOCYTjOld+52kl3/LTCmSmHtBau0JlRROAMchNl7xhGrwNer9uYuylFC85xa0GzA

7S6uZRV3pnqWHBq9BUvU+Tm/hLfGkHcZI/E=


END CERTIFICATE-----


Need help :)

Thanks

Asked by serwerek4444 5 days ago

Last reply by cor-el 5 days ago

Always crashes when accessing online banking

My Mozilla occasionally crashes on various websites but this is rarely a big deal and is usually restored without further problem. However, when trying to access my onlin… (read more)

My Mozilla occasionally crashes on various websites but this is rarely a big deal and is usually restored without further problem. However, when trying to access my online banking (Co-operative and Smile) it crashes repeatedly after a few seconds, making these sites unusable. Anyone got any ideas why this specific site is a problem and how to overcome it?

My cookie cache is erased every time firefox closes and I only have Ecosia as an Add on. My security setting was strict but I changed it to standard. This had no effect. I'm not very familiar with Linux so a simple explanation would be appreciated!

Thanks in advance

P.S; The crash reports fail to submit. I don't know if this is related.

Asked by leicestergreensteve 5 days ago

Last reply by FredMcD 5 days ago

Downloading firefox

After a recent upgrade...I got an error message about an 85/86 discrepancy. I was told to delete and restore Firefox....Now I can't load Firefox because of a 7-Zip error … (read more)

After a recent upgrade...I got an error message about an 85/86 discrepancy. I was told to delete and restore Firefox....Now I can't load Firefox because of a 7-Zip error "Can not create temp folder file." Please help.

Asked by sdix1 3 weeks ago

Last reply by sdix1 6 days ago