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Firefox 90.0 update problems

After the last update to version 90.0, I can't continue to use firefox browser. The problem is about opening google sites (youtube, gmail). Other websites seems to work n… (read more)

After the last update to version 90.0, I can't continue to use firefox browser. The problem is about opening google sites (youtube, gmail). Other websites seems to work normal, but I can't open youtube and gmail now (google.com itself works heavily). When I type url and click enter, it takes so much time to load, often not loading the site or partially load. Other browsers installed on the same system works normally with the "problematic" websites. I tried hard reload (ctrl+f5), cleaning all browser data, and uninstalling and reinstalling. None of the mentioned actions helped. Please help me to identify and solve the issue.

Asked by cahangirove 1 week ago

Last reply by cahangirove 5 hours ago

Firefox does not respond when I click on any links on any webpage. Clear the history trick only fix the issue temporarily.

Every now and then my firefox does not respond when I click on any links on any webpage. It only works when I clear the browsing histories and cookies for last hour. This… (read more)

Every now and then my firefox does not respond when I click on any links on any webpage. It only works when I clear the browsing histories and cookies for last hour. This happens like every 15-30 minutes and is very annoying that I have to keep clear off the history.

Asked by purav81 2 days ago

Last reply by FredMcD 6 hours ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 1 week ago

Last reply by Seburo 7 hours ago

  • Solved

Browser Hijacker

I have incurred a browser hijacker that I can't seem to get rid of as no anti virus that I've tried will recognise it. The hijacker is defaultsearch.nchuser. The 'Refresh… (read more)

I have incurred a browser hijacker that I can't seem to get rid of as no anti virus that I've tried will recognise it. The hijacker is defaultsearch.nchuser. The 'Refresh Firefox button is not working at the moment. Please help me to remove this pest. Thank you.

Asked by kenrumble 12 hours ago

Answered by FredMcD 9 hours ago

Videos freezing, Pages taking forever to open, what's up?

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or… (read more)

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or have to be refreshed a couple times, to finally get it to load. And videos constantly freezing up, despite lots of free RAM, and a very high-speed internet connection. I assumed whatever was causing this would've been addressed in the last update, or two, but no, it's only getting worse.

Asked by StevenCee 1 week ago

Last reply by FredMcD 14 hours ago

Firefox 92.0.2 keeps crashing since upgrade.

Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years. Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 6… (read more)

Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years.

Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 630] (0x3e91)

I have updated the Intel Drivers from Intel.

Here are the last 5 crashes.

bp-4fb2010a-ff3c-4046-80ce-3ba000210804 8/3/2021, 9:43 PM View bp-c55f0c55-730e-4767-9cbd-b6def0210804 8/3/2021, 9:43 PM View bp-ec4f4c9b-2b58-4450-9b41-af5a70210804 8/3/2021, 9:43 PM View bp-391d7abf-68dc-497c-9762-6cfed0210804 8/3/2021, 9:43 PM View bp-4fff08a3-aaa0-45e6-81d2-2befa0210804 8/3/2021, 9:43 PM View

Asked by sotackd 1 day ago

Last reply by FredMcD 14 hours ago

Wordpress sites that I work on don't fully display content in FF. Fine in other browsers.

I develop WP websites using DIVI Theme from Elegant Themes. Certain information within DIVI modules such as the section toggle titles don't display. There may be one lett… (read more)

I develop WP websites using DIVI Theme from Elegant Themes. Certain information within DIVI modules such as the section toggle titles don't display. There may be one letter. The toggle character is there. When I toggle, the settings are mostly there and I can set what I need then save. It helps that I know which toggle has the setting I need from working in it so long.

On the front end, sites that I have built show images but much of the the text is not displaying. Everything is fine in Chrome. So it is a browser or OS system.

Macbook Pro late 2008 Yosemite 10.10.5 FF 78.12.0esr (64-bit)

Is by OS supported? Any other ideas. All themes and plugins are up to date. Thanks for any help. I do all my work in FF.

Asked by code_sponge 1 day ago

Last reply by code_sponge 22 hours ago

FF no longer access to Belgian EID official websites (version 90.0.2)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the proble… (read more)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the problem.

Asked by 3d3 5 days ago

Last reply by FredMcD 1 day ago

Drag/drop e-mail or attachment from Microsoft Office to Firefox

Hello all, Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser. When drag/dro… (read more)

Hello all,

Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser.

When drag/dropping e-mails and/or attachments from Microsoft Outlook (Microsoft 365 Apps for enterprise) to a drop-field in Firefox (88.0.1 - 64-bit) nothing happens.

When using Firefox we can drag/drop files from Windows Explorer, but not from Outlook.

The same fields do work flawlessly when drag/dropping e-mails and/or attachments from Microsoft Outlook in Google Chrome, Microsoft EDGE, Opera and Safari. So Firefox is the only browser - on several OS's - that does not allow e-mails/attachments to be dropped from Microsoft Outlook. We have tested multiple users on different workstation and we have tested drop-fields from several web applications.

Surprisingly I cannot find any solution to this. The only similar cases I was able to find are from a couple of years ago but are about the other way around (so drag/dropping files FROM Firefox to another application).

At this moment I am advising my colleagues to use another browser. But we really want this to work properly with any browser of choice. Hope this community can help us out.

The update to Firefox 89.0 did not fix this problem.

Note: UAC is enabled on the workstations. Disabling does not affect anything. Tested attachments: .pdf, .docx, .html & .xlsx

Asked by Wouter Moed 2 months ago

Last reply by Wouter Moed 2 days ago

FF takes up to 5 minutes to detect change in system vpn .pac file

Hi, Our company recently moved away from Chrome so i picked FF as an alternative. However there is a weird bug when I'm connecting to and off VPN (we are using pulse secu… (read more)

Hi,

Our company recently moved away from Chrome so i picked FF as an alternative. However there is a weird bug when I'm connecting to and off VPN (we are using pulse secure client).

Our current setup: The proxy is hosted pac file on company server which is defined in the W10 system settings. When I connect to pulse secure, the pac file can be accessed and I can use internal/external network.

When I connect to the VPN FF decents the change and works fine. However when I disconnect and try to continue browsing, it takes up to 3 minutes for FF to load the pages again.

I'd like to ask if there is an option to modify the time for FF to check for the pac file? the MS Edge does not take more then 5 seconds to detect the change.

Thanks Regards Jan

Asked by jd28 2 days ago

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (read more)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Asked by 1&Done 2 weeks ago

Last reply by TyDraniu 2 days ago

An error occurred: SSL_ERROR_PROTOCOL_VERSION_ALERT

When I am trying to search something on a search bar, it won't let me to do that using google search engine. When I am opening the network tab I can see An error occurred… (read more)

When I am trying to search something on a search bar, it won't let me to do that using google search engine. When I am opening the network tab I can see An error occurred: SSL_ERROR_PROTOCOL_VERSION_ALERT error message.

Then I tried to change these settings https://support.mozilla.org/en-US/questions/1222439 but won't help.

Asked by KVM 2 days ago

Last reply by FredMcD 2 days ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by jack4075 2 days ago

firefox version 90.0.2

Ever since version 90.0.1, now using 90.0.2, the mouse has become very sluggish/jerky, even in settings pages. I have no extensions or addons installed and am using the s… (read more)

Ever since version 90.0.1, now using 90.0.2, the mouse has become very sluggish/jerky, even in settings pages. I have no extensions or addons installed and am using the system theme. Troubleshoot mode works fine and refreshing firefox does not help. This is on Windows 7 Ultimate.

Thanks, Steve

Asked by sulbert 6 days ago

Last reply by sulbert 2 days ago

Website Error

Hi all, FF 90.0.2 (64 bit), Window 10 Version 21H1 Build 19043.110 Each time I initially go to this website ( https://www.bunnings.com.au/ ) I get an error message "Some … (read more)

Hi all,

FF 90.0.2 (64 bit), Window 10 Version 21H1 Build 19043.110

Each time I initially go to this website ( https://www.bunnings.com.au/ ) I get an error message "Some Error Occurred" in the top LHS on a white blank screen. If I refresh the page it displays correctly until I go to the site again in a new browser session.

I have disabled all extensions by going into Troubleshooting Mode but it is still there.

Anyone know of a solution?

TIA

EDIT: No Issues with Chrome or Edge.

Asked by ghines 4 days ago

Last reply by ghines 3 days ago

Yesterday's Update Crashes

Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The brow… (read more)

Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The browser crashed when I tried to bring up Settings. Subsequently I could not open it again. I just shut down that computer in case repowering it solves the problem later. This is Mac Catalina. Firefox just updated here. I hope on this computer the problem does not surface.

Asked by tightpurchaser 2 weeks ago

Last reply by tightpurchaser 2 days ago

Getting mobile versions of some sites instead of desktop

Several days ago, Firefox started giving me what seem to be mobile versions of some sites (mostly Google Drive and Docs) instead of the desktop layouts I want. (It's URL … (read more)

Several days ago, Firefox started giving me what seem to be mobile versions of some sites (mostly Google Drive and Docs) instead of the desktop layouts I want. (It's URL comes up with "mobile" even when I type in the hard way.) The problem does not affect all sites, but it does mess up several daily. I did not deliberately change my preferences or otherwise alter Firefox.

I have tried bringing Firefox up in safe mode and even removing it and downloading it again. No change.

i also "reset the default user agent on Firefox" per this post: https://support.mozilla.org/en-US/questions/1304470

Help would be much appreciated. I like Firefox much better than the alternatives, but if this doesn't get fixed I will have to give up on it.

Many thanks.

Asked by chris228 1 week ago

Last reply by chris228 2 days ago

Firefox Developer Edition 91.0b9 crashes, crash reporter not working. MacOS 10.15.7.

Firefox started crashing a few times a day after updating to v91. Crashed Thread: 5 Socket Thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: … (read more)

Firefox started crashing a few times a day after updating to v91.

Crashed Thread: 5 Socket Thread

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information: stack buffer overflow


I checked and It looks like crash reports aren't being sent to Mozilla, even though it's enabled in settings. The last one that was sent was in 2019.

When I try to open "Firefox Developer Edition Crash Reporter.app", the crash reporter crashes.

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information: dyld: launch, loading dependent libraries

Dyld Error Message:

 Library not loaded: @executable_path/libnss3.dylib
 Referenced from: /private/var/folders/*/crashreporter.app/Contents/MacOS/crashreporter
 Reason: image not found

Asked by zaphod420 3 days ago

Last reply by zaphod420 2 days ago

  • Solved

Repeated crash on quit

iMac macOS 11.5 Firefox 90.0.2 Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting. Restarting… (read more)

iMac macOS 11.5 Firefox 90.0.2

Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting.

Restarting in Trouble Shoot mode doesn't help either.

The cause seems to be synchronisation - if I sign out of my account and no longer synchronise, the problem goes away and I can quit without Firefox crashing.

Asked by UKLarry 1 week ago

Answered by UKLarry 3 days ago