Firefox Support Forum

Every once in awhile i get a second Firefox icon pinned to my taskbar and also a second listing for firefox in my programs list. If i try and delete the extra version there is only one listed in the control panel. Has anyone else seen this? I am running Windows 10 Pro.

Firefox version 122.0 Mac: Sonoma 14.1.1 apple silicon

The problem emerged about a little over a year ago (around September 2022). It started with an installation of firefox on another machine running BigSur, and I guess the problem got ported when I restored a time machine backup on this current machine. I attempted to troubleshoot the issue by following mozilla support and reddit threads but to no avail. I, at the time, settled on monthly time machine backups, but now finally decided to address it properly.

Troubleshooting steps that I have followed:

• going into the about:config page and changing the places.history.expiration.max_pages and places.history.expiration.transient_current_max_pages to 2147483647 then to 999999 after reading about how a value too high might be ignored (both values didn't seem to change anything)
• going into the about:config page and changing the places.history.expiration.transient_optimal_database_size to 85534800
• removing the add-on/extension manager as seeing that it might remove history for some reason (from a [thread] by IceTemple)
• In the privacy and security tab, history is set to Firefox will use custom settings for history

Things I suspect might be the problem:

• I originally used the Chinese version of firefox (downloaded from the .cn website) and reinstalled the international version (from .com) after getting annoyed by the built-in ads. For convenience sake, I ported the profile folder over which might have carry the problem over. That being said, I don't think this problem existed when I just started using firefox but appeared awhile later.
• result of an update, don't know which though
• certain extensions (I haven't went through them individually since I installed a lot)

My questions:

1. How to stop Firefox from doing this ever again?
2. Alternatives of storing history if nothing works
3. Why did my troubleshooting steps not work? Is there something wrong with my version of firefox that prevented the about:config changes from working?
4. If I have to resort to backing up the places.sqlite history file, how do I restore/reintegrate them with current history file?

English isn't my first language so I apologize for any confusion that may arise due to how I articulate. Any help is much appreciated

I am having issues with Firefox crashing at various times though out the day. It always starts out fine, but at some point it just stops responding and I have to close the browser and reopen it. This happens at least once a day and it does it on different units (my LG Laptop, Dell Desktops (2 different units-1 at work and 1 at home), Surface Pro 9, my Dell laptop), so I know it is not the unit, it is something in Firefox! My Dell laptop runs Windows 10, all the others run Windows 11. Please look into this and provide a patch. Thank you!

Whenever I start Firefox it loads up on the upper left corner in a minimized version and I have to double click the maximizing button to get everything right. I tried the tip of deleting the .js file in the Profile folder of the browser. I did that 5 times and the problem still occurs. Everything is up to date. What's wrong?

Hi,

Occasionally when downloading files on Firefox, they'll freeze completely (often at the very end.) There is no way to pause or cancel the downloads, except to restart Firefox.

When I attempt to restart Firefox, it closes the browser window. However, when I try to reopen it, I get an error message stating that Firefox is running but not responding. The 'Close Firefox' option does nothing, except make the box pop back up a moment later.

I can't kill the Firefox process in Task Manager or Process Explorer, because it says access is denied. I can't kill it using taskkill in command prompt because it says there is no running instance of the task.

The ONLY thing that seems to help is completely restarting the computer, which is getting frustrating to do several times a day.

I can confirm Firefox is up-to-date. Any tips are appreciated, thank you!

Firefox is my go to browser, pretty much the only one I use. I have logged into the akc.org webpage 1000s of times. Now, only on your browser (I tested two others), I get a blue button with a padlock image that reads "login to AKCAD," the I get sent to microsoft. I made sure my microsoft account was not hacked and it is not, and I logged out of it. I still keeping getting this; I added the succession of what happens in the attached images. Please figure out what the issue is. Thank you!

I encounter this error only on my.nintendo.com. However nobody else I know encounters this (even using Firefox) and I do not encounter it on Edge browser.

When I open the site it stays for a few seconds, then loads an error page. Then this error page reloads itself every few seconds. I tried to include some Inspect tool details. Before a 404 error there are 303 and 302 responses. I live near my friends who do not have this issue (same ISP too) so it's not a regional issue. In the screenshots the four (and two more further down) red GETs below are all "304 Not Modified" status'd

I'm not sure what type of info I can dump from the browser or how, to help diagnose this. I'm on Windows 11 (though I was having this isue on my dual-booted Linux install too), on version 121.0.1 (see screenshot of About Firefox for more?)

Thank you for your time reading my post, please help me report this with more details.

There used to be a box to write tags as you can see here: https://support.mozilla.org/en-US/kb/categorizing-bookmarks-make-them-easy-to-find?redirectslug=Bookmark+Tags&redirectlocale=en-US

What happened to it? When it was deleted? Why? Is there a way to restore it?

since the update today my browser's been really slow to stream video across the board.

i fixed this a few months ago by turning hardware acceleration off and i tried to check if it had been turned back on and the entire option is completely gone from the performance section in settings.

i dont see an option anywhere else to change this, and i really dont want to switch back to chrome for streaming. is there a hidden option somewhere that im missing?

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor

When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information.

Which opens up a new window giving me the following installation requirements.

Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit)

   Windows 10 or later

Recommended Hardware

   1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC)
   1GB of RAM / 2GB of RAM for the 64-bit version
   500MB of hard drive space

As previously noted, my windows operating system and hardware meet the Firefox System Requirements.

Please let me know what needs to be done to install Firefox 124.0.2

Thank you! John

How do I delete, remove, or otherwise disable that garbage "review checker" from the latest firefox update. It's useless, un-needed thing that I don't trust.

option to OPT out REMOVE/DELETE or completely DISABLE!

I'm getting the above message after installing the latest FireFox update. I've been using the site with FireFox since 2006 and now it won't connect. I tried connecting on another computer with FireFox and it worked just fine. Verified that it was the same version and it is. Tried accessing the same site using Google and once again, it connected just fine. But somehow, since I updated the browser on this computer, it will not connect.

I had the IT rep try it on their computer and it connected. So something has happened with the update I made yesterday. Help, please!

The Debian Firefox packages available are only 115.6. Thought it would be nice to have the latest. Grabbed all the dependencies according to the Mozilla web site.

Installed Firefox 121.0 as root and placed folder into /opt, as instructed. Went through all the settings and imported my bookmarks.

Now there is a 121.0.1 upgrade available but my browser won't automagically install the upgrade. Says click here to download. So I do. I get the entire tar.bz2 bundle, which creates a full directory structure, as if I was starting over.

Can I just move a few files from that into the existing /opt/firefox directory to get the upgrade? If so, which ones?

Or, can I move few files from the existing directory into the new version, and replace the whole lot? If so, which ones?

Thanks in advance.

Good morning,

I am reaching out as a member of Iowa State University's LTI Integration Team regarding a technical issue we are currently experiencing.

Specifically, we have encountered JSON errors when utilizing various LTI's from Canvas, but the problem is isolated to the Firefox browser only.

I have attached a screenshot that demonstrates the error in question.

Could you kindly assist us in troubleshooting this matter? Any guidance or support you can provide will be greatly appreciated.

Thank you for your attention to this matter.

Best regards,

Lindsay Dew Iowa State University LTI Integration Team

I read this article on enabling/disabling hardware acceleration and I am missing the checkbox to toggle it. I am wondering if this is a firefox bug or if something about my hardware setup is unsupported. I'm using a 1080ti running on the most recent drivers, 546.33. Windows 10 Education version 22H2

I want certain extensions to be able to run in private windows, but not in normal windows. For example, I would browse normally without a VPN extension, and when I open a private window, the VPN extension would be enabled.

Firefox automatically updated to 123.0. Now the only tabs that will open are to support.mozilla.org or similar mozilla.org links. Everything was fine this morning, but now nothing works. This is problematic because I have a lot of tabs open for different sites that I work on daily.