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  • Solved

I can't sync my bookmarks

Hi :) Long story short, my laptop broke and I had to reinstall windows and all my data got lost. When I installed firefox and synced nothing happened. In synced devices i… (read more)

Hi :) Long story short, my laptop broke and I had to reinstall windows and all my data got lost. When I installed firefox and synced nothing happened. In synced devices it's still showing that I'm connected (it's showing 2 devices for the same laptop). Is there any way that I can restore my bookmarks?

Asked by AkaGirl 1 month ago

Answered by Wesley Branton 1 month ago

  • Solved

Firefox 80 and own sync server

Hi, after upgrading to FF 80 (on Linux Mint Ulyana and Windows 10), syncing bookmarks via my own sync server doesn't work any more. It seems that FF doesn't store my logi… (read more)

Hi, after upgrading to FF 80 (on Linux Mint Ulyana and Windows 10), syncing bookmarks via my own sync server doesn't work any more. It seems that FF doesn't store my login into my ff account. After entering my credentials (and usually entering the six-digit code mailed to me), i get a short success information, but immediately afterwards, in the menu symbol, there's a yellow warning sign again, telling me to login again into my ff account. I think it's not a matter with my sync server since on my corporate pc (with FF < 80), syncing still works. Additionally, i didn't change anything regarding the sync server, i've just upgraded FF to version 80.

See also this reddit thread this reddit thread (workaround proposed there works only for android version of FF, i think...)

See additionally bugzilla #1663249.

So, what to do except downgrading FF to a lower version where syncing still works?

Asked by fschmitt 1 month ago

Answered by fschmitt 1 month ago

  • Solved

Start page on local drive does not work across different devices

I have a Firefox account, so my settings are shred across devices. But there is one thing that is a pain in the neck. I use a local start page, i.e. one stored on the loc… (read more)

I have a Firefox account, so my settings are shred across devices. But there is one thing that is a pain in the neck. I use a local start page, i.e. one stored on the local disk of each device I use. But this page is stored in a different location on each device. When I set the start page on one device, the setting doesn't work on my other devices. Suggestion: Don't sync the start page if it is a local html file. Or offer a setting to disable syncing of just this one setting.

Asked by uelismailbox 1 month ago

Answered by Wesley Branton 1 month ago

  • Solved

Lost logins and passwords after a refresh

I've recently refreshed Firefox V80.0 on my PC and in the process lost my stored logins and passwords. However they are still available in my iPad and Android phone in bo… (read more)

I've recently refreshed Firefox V80.0 on my PC and in the process lost my stored logins and passwords. However they are still available in my iPad and Android phone in both Firefox browser and Lockwise. I've tried syncing to get them back to the PC with no success. If I go to "Logins and Passwords" in the browser menu it opens the Lockwise page and asks me to log in to that. I just get a page saying "no synced logins found" even after syncing both the PC and the mobiles.

Asked by info3218 1 month ago

Answered by FredMcD 1 month ago

  • Solved

sync problem

i just downloaded the new version onto my macbook pro, and have lost all my bookmarks and other settings which is very annoying. It wants me to sync with another device b… (read more)

i just downloaded the new version onto my macbook pro, and have lost all my bookmarks and other settings which is very annoying. It wants me to sync with another device but I DON'T WANT to do that !! how can I avoid this and restore my settings/bookmarks etc or barring that, dump the new version and go back to the old one which worked fine which hopefully still has all my settings ?

Asked by paubry 1 month ago

Answered by cor-el 1 month ago

  • Solved

Help syncing logins&passwords on 2 different devices

Hello, I just joined Firefox Sync today because I got a new computer. I am in the process of moving all my info to the new machine. I set up an account on Firefox Sync fo… (read more)

Hello, I just joined Firefox Sync today because I got a new computer. I am in the process of moving all my info to the new machine. I set up an account on Firefox Sync for both computers and checked all the boxes. It appears that my history, bookmarks, etc all synced properly but when I go to the Firefox Lockwise page on my new computer it only has 2 saved logins, whereas my current computer has over 200 saved. I did a manual sync and refresh but no more logins have populated that page. Is there another way to transfer those logins? I really really don't want to have to manually log in again to all those websites. Is there something I'm missing? Thanks in advance!

Asked by willfred121 1 month ago

Answered by willfred121 1 month ago

  • Solved

Sync hack?

I set up Firefox sync two days ago. Opened my Iphone today & it went to sync screen and asked to sync with my Mac laptop computer. I proceeded, assuming it was part … (read more)

I set up Firefox sync two days ago. Opened my Iphone today & it went to sync screen and asked to sync with my Mac laptop computer. I proceeded, assuming it was part of set up, although I had done that step two day ago. After my phone read the QR code, my computer screen refreshed and said, essentially, "you are now syncing with Oxnard, Kalifornia" etc. I am located in the Oxnard area, but was alarmed at the misspelling of California with a "K". Is this a hack and should I remove sync? Typo? Anyone else have this issue? Would greatly appreciate any advice you have - thanks!

Asked by Elizabeth Ulmer 1 month ago

Answered by Meskó Balázs 1 month ago

  • Solved

Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (read more)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

Asked by renaud.morinson 2 months ago

Answered by TyDraniu 2 months ago

  • Locked

Avoiding the sync page when I click on Firefox icon

Thanks for your kind and prompt reply, but I'm still confused. I don't want to see the sync page at all. I simply want to click on the Firefox icon on my dock, see the se… (read more)

Thanks for your kind and prompt reply, but I'm still confused. I don't want to see the sync page at all. I simply want to click on the Firefox icon on my dock, see the search box, and fill it in with what I want to find. How can I arrange that? Once I get this straightened out, I will be happy to use some of Firefox's extensions.

Thanks in advance!

Asked by EinNYC 2 months ago

Last reply by cor-el 2 months ago

  • Solved

Firefox Sync is not syncing

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. M… (read more)

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn

Thanks for your support

Asked by Cagio 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

locked out of my sync account

email was returned that you sent me because I was setting up a new server at the time if you could resend the email the new server is up now. My email is bryan@bryanmarsh… (read more)

email was returned that you sent me because I was setting up a new server at the time if you could resend the email the new server is up now. My email is bryan@bryanmarsh.navy Thank You Bryan

Asked by Bryan Marsh 2 months ago

Answered by Bryan Marsh 2 months ago

  • Solved

"Sorry. We've locked your account."

what are the steps now.. ? I have access to that email but for some odd reason mozilla doesn't deem that email to be worthy? "The confirmation email we sent to ********* … (read more)

what are the steps now.. ? I have access to that email but for some odd reason mozilla doesn't deem that email to be worthy?

"The confirmation email we sent to ********* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

Asked by ScatteredCaribou 2 months ago

Answered by ScatteredCaribou 2 months ago

  • Solved

Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (read more)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 2 months ago

Answered by 1319324245 2 months ago

  • Solved

Firefox not syncing old account

Hello, I reinstalled windows on my laptop, and when i installed firefox and signed in with my account, none of the old settings, bookmerks, singins etc got synced. I down… (read more)

Hello,

I reinstalled windows on my laptop, and when i installed firefox and signed in with my account, none of the old settings, bookmerks, singins etc got synced. I downloaded newest version from website. Does anybody have a solution to this problem?

Thanks!

Asked by Luka 2 months ago

Answered by Luka 2 months ago

  • Solved
  • Archived

Got a new computer in Firefox sync won't sync

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get F… (read more)

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get Firefox to sync, but after it's still the same, I was also switching from Windows 7 to Windows 10 which made it even more nauseating

Asked by jmac21012 7 months ago

Answered by wdtabor 2 months ago

  • Solved

Dropping from Beta to release channel

I am stuck between two machines and can't stay on beta updates anymore because FF won't let me sync my profiles anymore. If I can't migrate my beta channel profile to t… (read more)

I am stuck between two machines and can't stay on beta updates anymore because FF won't let me sync my profiles anymore.

If I can't migrate my beta channel profile to the release channel, how can I quit beta updates until the release channel catches up to me?

FF preference selected is 'download updates but let me install them' but really there is no choice. It installs and next opening of FF it is automatically installed. I already changed about:config preference for update channel to 'release' but FF merrily kept on with beta channel updates.

I need my beta channel profile customizations--varied management of permissions and add-ons and passwords on dozens of sites, customizations to stop the blinking and autoplay and movement and noise.

But: FF won't let me keep them if I go back to release.

So: how can I force FF to stop updating while the release channel catches up?

Mac/Mojave Beta channel 80.something, need to sync with release channel 79

Asked by Foxfree99 2 months ago

Answered by cor-el 2 months ago

  • Solved

data exchange between pc and smartphone

I lost all my data in firefox after system reinstal on pc and now im have problem becouse ,I can't send any saved page login credentials or saved bookmarks from Android t… (read more)

I lost all my data in firefox after system reinstal on pc and now im have problem becouse ,I can't send any saved page login credentials or saved bookmarks from Android to pc. firefox from pc sees sync I did 15s earlier on android but still can't even access tabs from my devices! On android, I have never had a problem to send data from pc, now for the first time I need to do the same on pc and nothing works. Smartphone huawey y6 cam l21 android 6.0 , firefox last version on pc and apk. wtf? someone has a wise solution? I lost half a day on these syncs, setting up accounts on all related mozilla sites etc etc ... so please seriously solve the problem, not like in the guide or something: P

Asked by Skibson 2 months ago

Answered by Skibson 2 months ago

  • Solved

Lost bookmarks when synced

How can I retrieve lost bookmarks? Syncing between two Firefox browsers replaced my newer bookmarks with the bookmarks of my less-often used browser. I expected the newer… (read more)

How can I retrieve lost bookmarks? Syncing between two Firefox browsers replaced my newer bookmarks with the bookmarks of my less-often used browser. I expected the newer bookmarks to appear on the other browser. But instead the more-often used browser now has the same bookmarks as the less-oft used one.

Asked by Terry 2 months ago

Answered by cor-el 2 months ago