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  • Solved

Firefox says I am forbidden to enter a site

Firefox periodically says I am "forbidden" to enter my Kaiser website (KP.org). I know what Mozilla recommends as a fix, which is to clear data and cookies. But this crea… (read more)

Firefox periodically says I am "forbidden" to enter my Kaiser website (KP.org). I know what Mozilla recommends as a fix, which is to clear data and cookies. But this creates more problems because I have to re-enter passwords and other settings. This is a problem Mozilla's website reports has been occurring for YEARS! Why can't Mozilla/Firefox fix this? Please tell me there is a better way to fix this problem.

David Karp dkarpcal@gmail.com or cloverdavid@gmail.com

Asked by Cloverdavid 3 months ago

Answered by Cloverdavid 3 months ago

website throws up box saying turn off adblocker to view

When I load www.foxnews.com a popup box comes up and says to view the news to turn off my ad blocker, and then makes the site inoperable. I can't find an ad blocker so I'… (read more)

When I load www.foxnews.com a popup box comes up and says to view the news to turn off my ad blocker, and then makes the site inoperable. I can't find an ad blocker so I'm thinking I might have a security setting wrong. I can view the website in Chrome with no problem. Any help is appreciated. Gary

Asked by gsinger 3 months ago

Last reply by jonzn4SUSE 3 months ago

Removing Google account from Firefox

During my absence my house maid created a Google account for herself on my Firefox browser, which is confusing my browsing as it is also a default account. I wish to remo… (read more)

During my absence my house maid created a Google account for herself on my Firefox browser, which is confusing my browsing as it is also a default account. I wish to remove my maid's account but cannot find how. Please help. I am using Windows 10.

Asked by Epicuros813 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Why can't Firefox copy text anymore?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using ver… (read more)

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

Asked by FirefoxUser73 3 months ago

Last reply by zeroknight 2 weeks ago

Blocked web site jgonzalaez@lungdoctors.com first time this has occured I refreshed Firefox this morning and now Pocket comes in Do not want Pocket and how do I unblock web site which is my Pulmonary Dorcot

I have a website that is now being blocked for 1 week jgonzalez@lungdoctors.com this is my Pulmonary Doctor and have used this web site for at least 1 year. Being a nov… (read more)

I have a website that is now being blocked for 1 week jgonzalez@lungdoctors.com this is my Pulmonary Doctor

and have used this web site for at least 1 year. Being a novice I refreshed my Firefox site and now I have

Pocket which I do not want.

Any ideas would be appreciated very much.

Thank you Judith B. Basch

Asked by baschmets358 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

How to avoid URL & stuff from printing

I want to print a page. But without the header and footer stuff (because it is ugly and I don't want others to see the information). There are a lot of old pages here and… (read more)

I want to print a page. But without the header and footer stuff (because it is ugly and I don't want others to see the information). There are a lot of old pages here and on other places about how to do this. They are unfortunately all deprecated. What is the way to do this as of 2023? OS is Windows, btw.

Asked by Sylverblack 5 months ago

Answered by zeroknight 5 months ago

Firefox stops audio playback when on a teams meeting while using a BT headset. Is there a way to prevent firefox from stopping audio playback?

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio.… (read more)

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio. I changed my windows audio devices to output through the Communications device for the headset. Then I played the audio on a tab. The audio played for a few seconds before stopping again.

I understand that this is behaviour intended to let you take a call or meeting without having to manually pause any open tabs you might not have at hand, but I would like Firefox to understand I really want that audio to play without thinking it knows better. Is there any way to disable this behavior?

Asked by ardyvee 2 months ago

Last reply by Patiphon Sasungnern 6 days ago

  • Solved

Can't login to certain websites

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all… (read more)

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all cookies for a dozen times, disabled all extensions, started ff in that problem mode or whatever it's called and I still can't login to certain websites.

I type my login credentials, press "continue" and nothing happens.

I hate how much information Google gathers from their users but I used Chrome for five or more years and I never had this issue with their browser. Not once. Even now I constantly have to go back using Chrome because with it I have no issues logging in to the sites while on FF I just can't.

What is going on?

Asked by j.ea_p 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Error message will not let me open Firefox

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Do… (read more)

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Asked by Deborah Lief 1 month ago

Answered by TyDraniu 1 month ago

Need help restoring browser bookmarks from backup

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was … (read more)

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was a time sensitive issue, I wiped a bunch of crap off my drive as fast as I could, and I guess somehow I deleted my browser bookmarks because the field now shows as empty when I open Firefox. I was able to track down the backup file, but it throws an error when I tell it to restore. Is there anything I can do about this?

Asked by 3gold5u 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Solved
  • Archived

Issue Accessing Google Drive Links on Firefox Through Canvas.

I've been having this issue constantly since I started using Fire Fox and cannot seem to get it fixed. My school uses Canvas by Instructure for assignments, teachers will… (read more)

I've been having this issue constantly since I started using Fire Fox and cannot seem to get it fixed. My school uses Canvas by Instructure for assignments, teachers will often times have links that are direct to a google drive that is only accessible through my school email account. Normally on other browsers i can just see the document normally(shown in one of the images using MS Edge), but on fire fox it asks me to authorize the account is mine and to enter my password in. After doing so i am met with "Authorization failed. Please click "Authorize" to try again."(shown in the other image using Fire Fox) and no matter how many times i am unable to access the document.

Asked by PabloOlguin027 6 months ago

Answered by cor-el 6 months ago

Firefox extremely slow to load pages or connect to Web sites after startup - Follow-Up

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last proc… (read more)

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

Asked by mobilesuit 2 weeks ago

Last reply by mobilesuit 2 hours ago

Can't stop annoying pop up tab

Every time I open a new tab, another extra tab opens automatically with the following address: https://0.0.0.1/ showing this message: An error occurred during a connec… (read more)

Every time I open a new tab, another extra tab opens automatically with the following address: https://0.0.0.1/

showing this message: An error occurred during a connection to 0.0.0.1.

I already re-installed Firefox but this bug keems popping up.

BTW: I did not do a d*** thing. It just started yesterday and is extremely annoying!

Asked by michael686 2 weeks ago

Last reply by cor-el 1 week ago

  • Solved

Cannot Login To Some Websites Using Firefox

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up th… (read more)

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up the browser to a point the I have to go to the Task Manager to stop the FireFox process. I have restarted my computer and refreshed FireFox. I have scanned my computer for malware using Norton 360, Malwarebytes, MSERT, and Windows Defender and all negative. I am having no trouble signing in to a site like https://my.account.sony.com using Edge but using FireFox now is impossible. This needs to be fixed.

Asked by new_aged2perfection 5 months ago

Answered by new_aged2perfection 5 months ago

  • Solved

How to force firefox to start as specific height width?

hi i just got firefox setup just as i want so dont want to reset it. yes i have used arkenfox to beef up pivacy. only problem is i assume fingerprint disabling has made… (read more)

hi

i just got firefox setup just as i want so dont want to reset it. yes i have used arkenfox to beef up pivacy.

only problem is i assume fingerprint disabling has made the window size like tor browser.

is there a way via the shortcut to "c:\mozilla\firefox\firefox.exe" -height 1024 -width 1600

does not work

"c:\mozilla\firefox\firefox.exe" -height 1024 -width 1600 -P default

does not work

how do i fix this? using this method? as i would prefer to do this way

alternatively prefs.js / is there a way to do it there?

simple step by step instructions please

your time and help is appreciated.

thx

Asked by doop23 5 days ago

Answered by zeroknight 4 days ago

  • Solved

I got Total AV this month and now it is disabled.

As I said in the Subject I just bought Total AV this month, now its disabled on Firefox. Is this a permanent action? or is this a temporary action? How can/will I get my … (read more)

As I said in the Subject I just bought Total AV this month, now its disabled on Firefox. Is this a permanent action? or is this a temporary action? How can/will I get my Antivirus back in action on Firefox?

Asked by Azure7Blues 5 months ago

Answered by John carter 5 months ago

RECENT BOOKMARKS

What happened to "recent bookmarks"??? I is no longer available....why???? I need it back, as I used it all the time and my bookmarks were very easy to locate. Now I hav… (read more)

What happened to "recent bookmarks"??? I is no longer available....why???? I need it back, as I used it all the time and my bookmarks were very easy to locate. Now I have no idea where a bookmark is, that was even bookmarked an hour ago.

Asked by JMRKD43 4 months ago

Last reply by cor-el 4 months ago

  • Solved

Cannot See New "Report Broken Site" Option in Firefox 123.0 Menu

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer. I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on … (read more)

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer.

I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on the menu (hamburger icon) that is described in the support article How do I report a broken site in Firefox desktop? but I can't see this new option. I also checked the menu options under More Tools and Help but can't find it.

Exiting and re-opening Firefox didn't solve the problem.

Asked by lmacri 2 months ago

Answered by MarkRH 2 months ago