Firefox Support Forum

Hello,

Sometimes, when I click an embedded/hyper link within Firefox, say I tried clicking a link provided after I google searched something, the tab itself would hang for 10 seconds before it would begin loading the site. When I say "hang", I mean that the entire tab becomes unresponsive to my clicks, I can't refresh the page, I couldn't change the address bar to a different link (it would allow me to manipulate the address bar, but the browser wouldn't reflect on that change, instead just going to the link I had clicked before the hang after the 10 second delay) and my mouse just stays as one sprite/disappears all together (when on the tab).

I find that this isn't a full browser issue as I can easily just start another tab and try there, but this issue is prevalent in that it randomly hangs any one tab I'm using for 10 seconds, and it's not just with Google.

I've identified that it isn't an extension issue or a different tab being used (tested in troubleshoot mode), nor an accessibility issue (as far as I know). I've disabled both my firewall and antivirus temporarily and it still occurred.

It's gotten in the way of a lot of work and I haven't been able to find anything regarding this exact problem on the support site. I've been dealing with it since my first installation of firefox (a few months ago).

I just got a new to me computer and it has Firefox 125.0.3 (64bit) but I was more comfortable with what I had Version 124.0.2 (64 bit). What would be the downside of changing to what I had? I just use it for home use and browsing. How would I go about making that change. I'm not to knowledgeable about computer language and stuff. Thanks, Larry

I'm having problems to sync my account with one computer, and apparently the reason is that it cannot reach the sync server

https://sync-1-us-west1-g.sync.services.mozilla.com

I can open the above url from my phone and from one laptop, but I cannot open that address from the laptop that I'm trying to synchronize. I got the address from the sync-log

Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/161701144/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Both computers and phone are connected to the same local network.

Hi. I'm experiencing a severe lag between Audio & Video on Youtube (video lags audio by more than a second)

This ONLY happens on YT, ONLY on one PC (we have 3) and ONLY using Firefox. I've been through as much of YT as I can find, but nothing changes.

Running FF in safe mode eliminates the problem. I've checked all addons/extensions etc in normal mode, but none are enabled & can't find anything else which makes any difference.

Using Chrome/Edge/IE Explorer all are fine, using a different streaming service (UK TV Play/BBC iPlayer etc), all work fine with FF.

As a last resort, I deleted FF and all associated files, folders, registry entries and caches. Upon re-installing FF the problem returns.

I've tried running without antivirus protection, in case a firewall or somthing was messing with it, bit to no avail.

I'm totally flummoxed, so if anyone can shed some light, it'd be much appreciated. I really don't want to change to another browser as FF has served us well for years.............. but....y'know.

Thanks. Annie

Hi,

First, this is not a complaint. Firefox is an outstanding product that makes me very happy.

I though I could post the following, because this community strives to make it better.

In a nutshell, I have a very fast Internet connection, up to 6Gbs/1Gbs speed, and Firefox is not able to go over .9/.8

I attach are 2 tests, one with Firefox and one with Chrome.

Note that when using it for anything else than speedtest, Firefox does not feel slow at all.

I'm not requesting a fix, just thought that somebody would like to know.

Having a hard time trying to figure out why Firefox View would be completely empty every time I check it (see attached image). I use Firefox all day long on my desktop and phone. My account is synced on both. Is there a settings I'm not aware of?

Thanks for help.

With certain pdf files, when I go to a page using the outline feature on the pdf viewer or refresh the tab on the same page, the zoom will automatically be set to "page fit". It seems to happen with the title page and table of contents pages. Is there any way to prevent this from happening?

Hi there. I thought for sure this used to exist, or maybe things have changed? I am thinking I used to be able to hover over an image url in the source code and it would list the intrinsic image dimensions below the preview in the source code window. Maybe I was imaging this?

Thanks for your time.

On all windows in Firefox, both normal and private, I get what looks like brushstrokes over the text. Generally they disappear when I move the cursor, but they also appear and disappear without mouse moves. I have the same extensions running on other PC's but don't get this happening, only on this newly-built PC. Using Windows 11 version 22H2, Firefox ESR 115.4.0 64-bit. In the sample the brushstroke shows about 80 % down the page. It disappeared after about 30 seconds, and other appeared later. While writing this, the same kind of thing was happening on this page. Extensions Ecosia and Ghostery.

Device: Surface Pro X SQ2 OS: Windows 11 Home for ARM (Up-to-date at time of writing) Firefox Version: 125.0.3 (AArch64 up-to-date at time of writing)

I am having an issue with Firefox and video playback, specifically on YouTube. When I play a video in default view mode, the playback is super choppy / low frame rate. When I change to theatre view or full screen, playback works perfectly.

I've tried incognito windows and troubleshooting mode with no improvement.

Microsoft Edge works fine.

Not sure where to go from here.

'After last update, the new tab option does not offer either a selection of most visited sites or recent sites despite that both are check on in the settings. How can I turn on that function again?

i would like to increase the no of columns for TopSites in newTab page to more than 8 columns.

there is a method to increase the no. of rows but since my monitor is wide I would like to have increased no. of columns which will let me to view all the topSites in a single page without any scrolling.

Is there any property that can be added in the about:config page to increase the no. of columns.

this is definitely a unique issue i have not ever had, LOL

i'm running into a very strange issue where only the roblox page is not loading properly. everything else seems to work just fine; trying to load roblox on google chrome works fine too! ive turned off my extensions and run it in troubleshoot mode, i've updated the browser and my pc and my drivers, nothing seems to want to fix it. i'm not very sure what's going on. it's very funny, but definitely troublesome- the website is not navigatable in this state.

it randomly popped up like this last night, i was under the impression roblox itself was down because my friend in the call at the time had been talking about how slow the site is. upon digging deeper and asking around, nobody else is having the issue i'm having so i'm lead to believe its a me issue

I can no longer login to my webmail account using firefox, but I CAN login using MS Edge. I obtained a new ISP and set up a new email account. I was able to access the webmail account for about a month with Firefox. Then a few days a age, it just stopped: When entering valid credentials, the login page just refreshes (without errors) and doesn't continue to the webmail inbox any longer. So I thought I'd try a different browser and I used MS Edge. The valid credentials get me into the webmail inbox using Edge, but no longer works in Firefox. Any ideas what happened?

Firefox View Open Tabs is my favorite feature. I (used to) use it daily, but now, even though I have NUMEROUS windows (over 40) and multiple tabs in many of those windows, View Open Tabs is completely empty. I'd very much like to restore that 'index' without losing all those pages/tabs (it's my reading & ToDo list).

Sometime recently, I found it using gobs of CPU even though Javascript was (and still is) disabled, so I found the top CPU process and killed it. Instead of a single page going blank, Firefox crashed. Sometime after that I noticed that View Open Tabs was no longer populating. Maybe that contributed or instigated the dysfunction?

I've been having this issue constantly since I started using Fire Fox and cannot seem to get it fixed. My school uses Canvas by Instructure for assignments, teachers will often times have links that are direct to a google drive that is only accessible through my school email account. Normally on other browsers i can just see the document normally(shown in one of the images using MS Edge), but on fire fox it asks me to authorize the account is mine and to enter my password in. After doing so i am met with "Authorization failed. Please click "Authorize" to try again."(shown in the other image using Fire Fox) and no matter how many times i am unable to access the document.

Locking this thread, please continue here: [/questions/1446495]
Unlike Safari, Firefox doesn't autofill passwords or 2-factor codes. Please implement these features or tell me how to get them to work. MacOS 14.4.1 Thank you, Steve

thank you for taking out my new real email that I wish to use a sign-in ID I read the ibstructions to not leave personal info.But I was wondering how Iwould get an answer -- and of course I just have to check back here regulary. If Mr. Moderrator you know a link to solve my problem I would appreciate.

Sincere Thanks Paul

Windows 10 --22H2 ---Sorry.

Hi, I updated Firefox to v119.0.1 and on Amazon Music site, the "navigation menu" is missing, see attached file. The "menu" is present on Edge (see bottom frame of Edge screen shot). What should I do to back the frame?

Best regards, Andrei