Firefox Support Forum

Previous posts from years ago said to highlight the wrong user name and hit Shift + Delete. That used to work, but no longer does. How can I remove the incorrect user name from the drop down list?

When I go to download a ZIP file, it will always attempt to download the file directly rather than letting me open it with WinRAR. When I go into the browser settings I see that some other file types have options to choose how they're handled, but there's no entry for ZIP files. I've tried refreshing my Firefox install and yet the issue still persists.

I used to have this option before I reinstalled Windows a while back (where I kept my files but not programs). I don't know for sure that that's what caused this to start, but the timing would line up.

For years I’ve had no difficulty accessing online my HSBC bank accounts in UK using Firefox. In recent days they have changed their security access method whereby their site now requests a security number generated on one’s phone using the HSBC App (it used to be a random number from an HSBC supplied handheld device) which then has to be input via my Windows 10 PC to access my data. If I use Microsoft Edge as browser, everything works fine, but when I try Firefox my system just hangs after I’ve put my bank ID into the HSBC opening page (the first security step) and simply never opens the next HSBC page which would ask me to generate the said code on my phone. Seems a browser related problem. Any ideas why Edge works but Firefox does not?

Firefox tells me the Pinterest save button is installed but it is not visible to me. I have tried removing it and adding it again but it is still not visible. It seemed to disappear when Firefox did its renewal thing and I had to sort out all my favourites along the task bar again.

I usually have Firefox open for 8 hours a day (open Firefox in the morning and close it in the afternoon). About once a week I'll notice that at some point during the day Firefox will just stop loading new websites. Existing sites will continue to function, and requests to those existing domains work. But new sites, that I didn't already have open, won't load at all; the tab will just sit there, thinking indefinitely (no errors).

When it does this I will try microsoft.com or google.com to check and make sure it isn't just the site, but those won't load either. I'll try it with a Private Window as well to the same effect (private window has no extensions enabled). Chrome/Edge still work fine during this. In order to get Firefox working again, I have to close Firefox and then usually force quit the process instances (or wait a long time for it to reopen on its own). Once reopened everything is back to normal and all sites load as normal.

I think this happens when Firefox loads a new update in the background. I've noticed on more than one occasion this behavior has coincided with a new Firefox version. In fact it just did it again (prompting this post) and when I got Firefox back open again it had a new update tab displayed. So I'm fairly sure it is the background updates causing this.

This behavior has been happening for a very long time. At least 6 months. Across many Firefox updates.

I have a separate Firefox profile that I load using a separate shortcut (with the -P property). When this behavior happens it often impacts both instances of Firefox. Not sure if this bug is related to having multiple profiles or not.

Windows 10 64-bit

I've removed all address bar suggestions except bookmarks and yet I'm still seeing the "This time, search with" bar.

Firefox support's "upload images" not working, so i uploaded screenshots on an external site.

Settings page

Address Bar

Hi! Ever since Quantum, I haven't paid much attention to Firefox (not much of a point, is there -_-). But today, I found myself using modern Firefox again and wanted to add a keyword search bookmark. Where has the "keyword" field gone from the "Add Bookmark" dialog? Is there a way to bring it back? I found nothing promising under about:config :(

All I see when googling is guides saying I should first add a bookmark, then go to the bookmarks panel, find and select my new bookmark, edit properties, and then I'll be allowed, by Firefox's grace, to add/edit keywords. This takes all of the convenience out of the process.

Does anyone maybe know an extension that can bring the field back?

Thank you all :)

G MAIL WILL NOT LOAD. IS THERE A VIABLE ALTERNATIVE TO GOOGLE'S G MAIL & ITS SEARCH ENGINE? PARDON THE CAPS BUT IT IS THE ONLY WAY I CAN SEE WHAT I HAVE TYPED. I AM NOT SHOUTING. THANK YOU - GPB

Hello moz://a team,

Personally, I really like Firefox and have never encountered a problem with it. However, one day I wanted to another row of bookmarks on my homepage, so when I did, I saw that the the new row was already filled with bookmarks and i didn't remember adding them. To investigate I changed my homepage to display 4 rows and found and it too was filled with bookmarks of random websites and I had never added. There was also a lot of duplicates of the same website. I spent hours deleting the hundreds of bookmarks. and then the next week, there was another wave of more and more bookmarks. I've checked in the settings of Firefox but couldn't find an option to stop Firefox from adding more bookmarks without my permission. It may just be a bug, or that something is wrong. If there is an option that stops this but I've missed it please do tell me about it. And if there isn't one then please add the option in an update, please!

I have same problem. I tried same things. Previous and next media keys aren't working on youtube or music player. But play/stop buttons work fine. All media keys are working in chromium, for example. Media keys enabled in config: media.hardwaremediakeys.enabled = true

UPD: hardware problem, solved

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update as you mentioned in your Firefox 100 release notes. After reboot , I got a beep and a black screen - win 7 won't start. I had to find a way to delete the update so I could boot my system back. I asked few of my colleagues that use the same OS and they experienced the exact same problem. Surfing the web , makes it quite clear - this update is faulty and not compatible with win 7 as Microsoft claims. I would like to get a straight answer - can I update my FF99 to FF100 , without the notorious KB4474419 , or , as of FF100 , win7 sp1 is no longer applicable to Firefox ? Thanks. look4

I'm use manjaro, and once after i reboot the system, the firefox font render totally mess up. All the number and the space letter is much wider than others, this happend both on the firefox ui and the webpage. No matter how i change the Font and Colors setting, nothing change.

And this only happen on firefox, other applications on the system is normal.

I cannot see saved credit cards in Privacy & Security Firefox 99.01.

I moved from a mac to Windows, and sync'd everything. I have no option to see saved credit cards in Firefox Privacy & Security.

Please help?

Since the update that changed the cookie management, I have not been able to delete just my cache without losing all my cookies & login information. I'm no longer able to automatically sign into a bunch of my sites.

Hi,

Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm no technician (I deliberately use Firefox because I believe in Mozilla's business principles, not because I think Firefox is technically superior to other browsers - although I'm quite prepared to believe that it is) but I can follow instructions. OK, so having said that …

I am using the latest version of Firefox [98.0.2 (64-bit)] on a bog standard Dell laptop under Windows 10 [Edition Windows 10 Home, Version 21H2, OS build 19044.1620, Windows Feature Experience Pack 120.2212.4170.0].

I have recently opened an HSBC bank account. If I try to access their UK online banking site (https://www.hsbc.co.uk/) using Firefox (which I should very much prefer to do than with any other browser), it is missing the most important feature of 'Chat' (the only sensible way of talking to HSBC without having to endure a half-hour wait). However, if I access it using any other browser (e.g., Microsoft Edge) the 'Chat' facility is available in the bottom right-hand corner of the screen. Please note that with Firefox I am using a 'container' (called HSBC) - I don't think that Edge has similar facilities.

Can anybody please tell me whether I might have some setting or other (e.g., say something to do with 'pop-ups' which I think that the HSBC's 'Chat' facility uses) set incorrectly?

Thank you and best regards

John

When I open https://www.washingtonpost.com/ it loads but after a few seconds it goes blank. This started a few days ago and only happens on firefox.

I see instructions for sync' to a phone, how do I initially (connect) sync to my desktop from my laptop?

When I sync my bookmarks, how does is know which computer is the primary (the one that I want to duplicate changes from)?

For example, I added new bookmarks and revised some old ones on my laptop and did not have the sync on my desktop at the same time. Now, if I sync my laptop to my desktop, how does it know which device is my primary (in this case my laptop) where I made all the changes?

My goal is to revise all the bookmarks currently on my desktop to reflect all the changes I made to them on my laptop. I'd like to do it without duplicates or displaying old desktop residual bookmarks that I deleted and/or modified on the laptop prior to sync to the desktop.

In this case, should I delete my bookmarks from my desktop and then sync to my laptop so as to seamlessly & efficiently have my bookmarks toolbar on the laptop look the same on the desktop?

Thank you for your help here! Christopher

It appears web sites can track my activity on their site. How do I make it so a given web site can't track me? Does Firefox have a setting that makes it more difficult to track me on a given web site? I've seen where a VPN, not sure what that is, can be of big help. How do I initiate a VPN and are there free VPN's? When I visit this particular site it states, "from your site login activity" and goes on from there what they want to do. How do I make it more difficult for a web site to be able to track my log in activity? Will a VPN solve this problem? Or, does Firefox have various accessories that can do the same thing? I know deleting cookies with this particular site does not solve the issue for me. Can someone help? Thank you.