Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Amazon.com "returns and orders" do not load

  • 5 replies
  • 1 has this problem
  • 25 views
  • Last reply by FredMcD

more options

Amazon.com works on Firefox on my second desktop computer and on my iPhone. It does not work properly on my primary desktop, this one It does work on my desktop using Edge. Everything in Amazon.com works on this desktop except I cannot view my previous orders, the link in the upper right corner ""returns and orders." It begins to load but the orders do not load. I cannot see any of them.

I uninstalled Firefox, ran Ccleaner to clean the registry, then it's Health feature, I probably should have restarted after doing that.

I installed a new download of Firefox twice; it fails.

Amazon.com works on Firefox on my second desktop computer and on my iPhone. It does not work properly on my primary desktop, this one It does work on my desktop using Edge. Everything in Amazon.com works on this desktop except I cannot view my previous orders, the link in the upper right corner ""returns and orders." It begins to load but the orders do not load. I cannot see any of them. I uninstalled Firefox, ran Ccleaner to clean the registry, then it's Health feature, I probably should have restarted after doing that. I installed a new download of Firefox twice; it fails.

Chosen solution

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

nantucketbob said

However, when I clicked the firefox installer, it continued to recognize that I had used firefox in the past.

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox program folder, the user profiles would not be affected.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.

Read this answer in context 👍 0

All Replies (5)

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click the shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Modified by cor-el

Helpful?

more options

The ideas above were useful but I finally solved the problem by google searching for "purge firefox." I found a site that helped. I deleted registry entries with regedit. I ran Ccleaner several times, each time it found more registry items that I deleted (only firefox items). One of those was blocking my Amazon purchases. It took about an hour of searching and deleting but I got it out.

However, when I clicked the firefox installer, it continued to recognize that I had used firefox in the past. Even after all I did. So Firefox should have a way of deleting everything, a total purge, without us having to go through regedit etc.

Second, when I clicked the firefox installer it had a little message with a box, checked. I may have UNchecked that box. It is not clearly stated what that little box means. I wanted a "clean install," purge everything and reinstall. I did NOT unclick that box or whatever (I cannot get it back).

Mine was an obscure problem to be sure. I don't know how it happened but there was a Windows update a few days before, and my Outlook also went bonkers. Somehow it wrote a Rule to itself, so wierd.

I am happier now. No need to use Edge.

Helpful?

more options

Chosen Solution

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

nantucketbob said

However, when I clicked the firefox installer, it continued to recognize that I had used firefox in the past.

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox program folder, the user profiles would not be affected.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.

Helpful?

more options

I wish I had known where the Firefox folders were located when I started to reinstall the program. Every time I reinstalled, I got a message that I could use my old data; frustrating!

Give some Uninstall completely instructions.

I mentioned that the message mentioned above is too vague.

You guys could do better. Too much attention on adding more features.

Helpful?

more options

nantucketbob said

You guys could do better. Too much attention on adding more features.

I agree. On that and other things.

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback.... Alternatively, you can use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.