I have a subscription to ancestry.com. However, I've noticed several Firefox updates ago that I can no longer write a story and add it to an ancestor's media gallery. Whe… (read more)
I have a subscription to ancestry.com. However, I've noticed several Firefox updates ago that I can no longer write a story and add it to an ancestor's media gallery. When I do, I keep getting this:
Access Denied
Error 21
What happened?
This request was blocked by security rules.
Your IP: (gives my IP addy)
Incident ID: (gives a different incident ID each time I try it and get the error message).
WHAT IS this? And how can I resolve it? I have completely deleted my browser history, cookies, cache, everything and it doesn't make a difference. I'm still getting this message but ONLY in Firefox. Not in other browsers. I use Firefox to do most of my genealogical research, but this may have to change if I can't get it to work with ancestry.com. I've also alerted them to the problem, but so far they haven't come up with a solution, other than to delete cookies/cache/history, which I have done. It can't be my computer or it would do it on all three browsers I have installed - Microsoft Edge, Google Chrome, and Mozilla Firefox. But it doesn't. Only in Firefox. It has to be something in the browser settings. Anyone have a clue?