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Can't log in to thunderbird (again)

I tried to log in to thunderbird, but my password is no longer accepted. My name ([edited] @gmail.com) seems OK. I need two-step authentication, but thunderbird does … (read more)

I tried to log in to thunderbird, but my password is no longer accepted. My name ([edited] @gmail.com) seems OK.

I need two-step authentication, but thunderbird does not offer this.

I reinstalled thunderbird, and it remains unusable.

I'm getting old, so I guess I'll have to start writing down passwords.

Asked by jwill 1 year ago

Last reply by gp 1 year ago

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  • Archived

Thunderbird Spam Filters Question

I have Thunderbird 115.8.0 installed on my MacBook Pro with two email accounts, Yahoo and Gmail. I have set up the Tools/Message Filters/Block Filters as well. When I fir… (read more)

I have Thunderbird 115.8.0 installed on my MacBook Pro with two email accounts, Yahoo and Gmail. I have set up the Tools/Message Filters/Block Filters as well. When I first launch Thunderbird all the spam shows up in my inbox, and just sits there. What I have to do is go to Tools/Message Filters at which point I'm asked to select an account. I select Yahoo (my primary account) and then "Run Filters" before anything actually happens. Then if I go back to my inbox, the spam emails start disappearing. It seems that Thunderbird does not remember the "Yahoo" selection in filters in between launches. Is there a setting I am missing, or is this just the product of having two different email accounts? Thank you.

Asked by Homer712 7 months ago

Answered by Googlethunderbird 7 months ago

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Thunderbird keeps saying the Network Solutions email certificates are bad

TB 102.5.0 (64-bit) on Win10 I'm getting repeated notices that my e-mail accounts with Network Solutions don't have a proper "certificate" when I try to send an email. I… (read more)

TB 102.5.0 (64-bit) on Win10 I'm getting repeated notices that my e-mail accounts with Network Solutions don't have a proper "certificate" when I try to send an email. I get a popup window stating so, and asking me to "permanently" choose the exception. It doesn't matter how many times I tell the fool thing to accept the exception "permanently". I still keep getting the notice every few times. Since the glitch is not consistent, I don't have an image of one to put here. Not only that, I have to send the email twice after doing so. TB refuses to send the email the first time after choosing the exception, but allows it the second. I don't know anything about "certificates" and am sick of getting popup notices about them. I doubt that the problem is with Network Solutions email accounts. This reminds me of years ago, when I tried to upgrade to WinXP. It kept interrupting my work to give me popup security notices that I didn't understand and couldn't do anything about. If I remember correctly, I took it back to Sam's Club and replaced it with Win2000. Problem solved. Never mind that XP was supposed to be better. If it ain't broke, don't fix it.

Asked by business11 1 year ago

Last reply by Wayne Mery 1 year ago

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Microsoft Outlook Password

Hello, I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I… (read more)

Hello,

I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I have kept adding a one time app password through the official Microsoft website under account management but it's been asking a few times that it needs a password.

Do you know if there's been any outages to the Microsoft servers or what this issue could be related to? Is there a way I can send any logs directly to you that might help find the issue?

Thank you for your time.

Asked by Elite911 1 year ago

Answered by sfhowes 1 year ago

OAuth2 correctly configured (MS advice) but not working

I hope someone can help, I've changed all the settings in Thunderbird for my whole family's emails (hotmail.co.uk, hotmail.com, live.co.uk) from Normal Password to OAuth2… (read more)

I hope someone can help, I've changed all the settings in Thunderbird for my whole family's emails (hotmail.co.uk, hotmail.com, live.co.uk) from Normal Password to OAuth2. All incoming and outgoing servers are exactly the same as Microsoft advised. None of my accounts work, neither for sending or receiving.

I removed one account and tried to re-add it (that was the advice given if the first method didn't work) but when it tries to check the password, it takes forever. I've tried to manually configure it but it wouldn't download any folders or emails. I removed it and tried to re-add it but have been unable to do even that.

My default account hasn't been able to send more than 25% of emails for a few weeks. I'm up to date with all updates and I've restarted Thunderbird and my laptop countless times.

Can anyone point me in the right direction please?

Asked by Bea 3 months ago

Last reply by Bea 2 months ago

  • Archived

Thunderbird login

Every time Thunderbird starts it will automatically log into my Hotmail account. This is not good. Current version is 15.5.1 (64 bit). I do not store passwords anywhere … (read more)

Every time Thunderbird starts it will automatically log into my Hotmail account. This is not good. Current version is 15.5.1 (64 bit). I do not store passwords anywhere and have cleared the cookies and cache several times. Where / how do I stop this automatic login ? I do not find a setting anywhere to change this.

Asked by frank_cordrey 9 months ago

Last reply by frank_cordrey 9 months ago

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  • Archived

Deceptive Site warning

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning. I am quite happy that although the SSL might not be current that the website… (read more)

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning.

I am quite happy that although the SSL might not be current that the website is safe for me to go there. How do I stop this annoying feature from activating?

Asked by Paul Barrow 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

Backup Codes Not Working (Backup authentication code not found)

I added 2FA to my account on 10 October 2021, and recently bought a new phone with a fresh Authenticator app. I have all my backup codes saved already so I thought it wou… (read more)

I added 2FA to my account on 10 October 2021, and recently bought a new phone with a fresh Authenticator app. I have all my backup codes saved already so I thought it wouldn't be any worries.

I was wrong, I've been facing this error for all the 10 different codes: Backup authentication code not found

I only have one Firefox account with 2FA, so I'm 100% confident this is the right account. I have access to my email associated with the locked out Firefox account and I can see the email mentioning that I activated 2FA on 10 October 2021, and there are no emails beyond that regarding my 2FA.

I am a developer who have published Firefox Addons - so I am not able to just create a new account, I need this account specifically.

I have the following info:

  • Email
  • Password
  • Backup codes (that don't work, I can provide screenshot of the codes upon request)
  • Gmail Access associated with the Firefox account

Help really appreciated, Tomas

Asked by Tomas Woksepp 1 year ago

Last reply by Tomas Woksepp 1 year ago

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Intrusive VPN popup pushing Firefox VPN

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intru… (read more)

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intrusive violations like that. This needs to be removed immediately and never ever happen again. It's completely antithetical to the core values of Firefox.

Furthermore, several users have reported it breaking their browsing. See this Reddit thread:

https://www.reddit.com/r/firefox/comments/13rnt88/why_is_firefox_windows_11_version_showing_me/

This affected me on Windows 10 running Firefox 113.0.2 64 bit.

Asked by ben153 1 year ago

Last reply by a.mpoygiatiwths 1 year ago

  • Archived

STAT Command did not succeed. Error getting message number and Sizes. Mail Server popmail.com responded (Auth) invalid Credentials. Retr

Rcovering from major desktop meltdown, had to reinstall Thunderbird on primary of two systems. two separate accounts (wife,me). Both still work on backup desktop, repai… (read more)

Rcovering from major desktop meltdown, had to reinstall Thunderbird on primary of two systems. two separate accounts (wife,me). Both still work on backup desktop, repaired version gives error on wife account sign in of authentication error with no recovery option. Can you help me proceed?

Asked by lookoutmtn480 1 year ago

Last reply by lookoutmtn480 1 year ago

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ProctorU message Your Monitor Count could not be found

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during you… (read more)

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

Asked by RAR 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Popups for Smithsonian magazine

Popups for Smithsonian magazine keep appearing, sometimes 2 at a time, despite having popups blocked. I need them to stop. They are annoying and cover up content of web… (read more)

Popups for Smithsonian magazine keep appearing, sometimes 2 at a time, despite having popups blocked. I need them to stop. They are annoying and cover up content of web pages.

Asked by davidbullock.law 10 months ago

Answered by jonzn4SUSE 10 months ago

  • Archived

Clearing out the setting about "trusted computer " when logging into my bank account

Hello, I logged into my bank account yesterday and wasn't paying attention. After I entered my username and password, the next page had two options: Yes - this is a tr… (read more)

Hello,

I logged into my bank account yesterday and wasn't paying attention. After I entered my username and password, the next page had two options:

Yes - this is a trusted computer or device (like a home or personal work computer)

No - this is a shared/public computer or device (like a friend's or those in a library)

I accidentally clicked the first option and now it no longer sends me a PIN to enter to log in to my account. I've looked through all the settings to clear this setting, and even tried to clear ALL cache (every thing was checked in the section of the Settings page), but it still logs me in without prompting for a PIN.

How can I get this back to where it was so that it is always prompting for the PIN?

Thanks!

Asked by Hiker Guy 11 months ago

Last reply by Hiker Guy 11 months ago

  • Solved

oauth2

Microsoft tell me that I must use OAuth2 for my accounts, else I'll be locked out. Server is imap-mail.outlook.com. If I select OAuth2, then I can't receive emails unles… (read more)

Microsoft tell me that I must use OAuth2 for my accounts, else I'll be locked out.

Server is imap-mail.outlook.com. If I select OAuth2, then I can't receive emails unless I reset back to Normal Password.

I'm also supposed to set my SMTP server (smtp-mail.outlook.com) to OAuth2, but this isn't an option on the drop down list.

Help, please!

Asked by martin_d_clarke 3 months ago

Answered by martin_d_clarke 3 months ago

  • Solved
  • Archived

I am logged off FF, but passwords and addons are still showing

so firefox I am logged out, you can tell where it say "save and sync - sign in". but even though I am not signed in, my passwords and addons are still showing up. how to… (read more)

so firefox I am logged out, you can tell where it say "save and sync - sign in". but even though I am not signed in, my passwords and addons are still showing up.

how to fix this

thank you!!

Asked by Rick (Proton) 2 years ago

Answered by Rick (Proton) 2 years ago

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Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. This is outright censorship which is something [edited] do. Tell me how to fix your browser s… (read more)

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something [edited] do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Asked by Taco X 4 months ago

Last reply by Kiki 2 months ago

  • Solved
  • Archived

*Always* show password?

Is there a security setting that allows me to show all my passwords rather than having to toggle them on each time? I am a recluse. There's never anyone looking over my … (read more)

Is there a security setting that allows me to show all my passwords rather than having to toggle them on each time?

I am a recluse. There's never anyone looking over my shoulder. I just don't want to have to mess with it anymore.

If there isn't, could some kind developer please make an add-on?

I am using two computers: an iMac (late 2009) running 10.13.6 (High Sierra) and a Macbook Pro (13-inch, 2012) running 10.15.7 (Catalina).

Thank you!

K

Asked by khindall 1 year ago

Answered by khindall 1 year ago

  • Solved
  • Archived

Passwords erased and no longer remembered

I recently installed Thunderbird on a Windows 10 desktop and setup a brand new profile from scratch with multiple email accounts. It worked fine for 24hrs, with all pass… (read more)

I recently installed Thunderbird on a Windows 10 desktop and setup a brand new profile from scratch with multiple email accounts.

It worked fine for 24hrs, with all passwords saved. Following an install of some other software (CorelDraw and Adobe Suite) the computer was rebooted. On starting Thunderbird it asked for all the account passwords again. Having entered them all, and ticked the box for password manager to remember them, none of them were saved.

I tried deleting parent.lock (which I didn't think should be present once the program has been shut down), key4.db, cert9.db and pkcs.11.txt from the profile and restarted Thunderbird. It requested all of the passwords again and again none were saved.

If anyone has any further ideas as to what could be causing the problem I would be grateful.

Asked by allan55 1 year ago

Answered by Toad-Hall 1 year ago

  • Archived

Connection not secure message

I have this problem. It just showed up after installing a brand new ARRIS modem exactly like the one I had. "Your connection is not secure" error when trying to log in to… (read more)

I have this problem. It just showed up after installing a brand new ARRIS modem exactly like the one I had. "Your connection is not secure" error when trying to log in to my modem's login page at the local address. There are several fixes that I saw, none seem to help. Tried the SSL refresh and it screwed up the browser. Now I get to figure out how I had it set up before the "refresh". Like I said this just started in Firefox and it prevents me from accessing the modem console period. If I use Edge it does not block me. (yuk) It does show a "Not Secure" message in the address bar but it will allow me to access my Modem. Why cant we get a fix for this. Its a local web address not on the internet. Should be a way to add to a allow local address list and ignore certificates or whatever else is causing it to block access.....

Email me when someone answers the thread seems to be broken on this page. I would like a email please so I can find a response.

[email removed from public]

Thanks! Roger

Asked by bowtieperformance 2 years ago

Last reply by bowtieperformance 2 years ago

  • Solved
  • Archived

Why Firefox labels Paypal as an unsafe site.

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ign… (read more)

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ignored the warning and continued but it is annoying.

Asked by eckuemmel 6 months ago

Answered by eckuemmel 6 months ago