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I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

I just updated my Firefox web browser app to Version 118 from app store. Since then, the app is not functional at all. Most of my tabs won't load, and the app crashes every time I open it. I am on ios 16.7.

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

I am using firefox on android device running android 12. Have tried websites like: youtube, 9gag, and basic searches with duckduckgo and the websites don't load, or no indication of loading happens, or sometimes slow loading occurs and stops after progessing midway of total bar length. I see the same issue on firefox beta, but on chrome. I am using ublock origin as an addon. On the main browser i have a bunch of open and inactive tabs, but on beta almost no tabs. The only thing that might unblock my issue is to disable my phone's private dns which points to google or adguard. But even with it off, i still see the same issue appearing.

I have been suffering from this issue for 1 week now. Firefox works fine on wi-fi, but it does not load any page when I use cellular data.

Someone had the same problem and could only fiz it with factory reset, but that is not an option for mx https://support.mozilla.org/en-US/questions/1422403

Any suggestion or solution is appreciated.

With this new update when I move my tabs around up or down in the tab section it is 2x slower to move them then before the most recent update . In addition to this my tabs will glitch out ,teliport ,unselect themselves then go back to where they where also sometimes get stuck in the background between multiple tabs.

How to fix seems more of a update bug

I can not load Websites after first starting FF or when I open a link from Google news/home. Then the loading bar just goes to 1/4 and nothing happens. I have to restart the app to have it load Websites again.

Funny enough - this website here where I am posting this issue loads, but not the other tabs in FF currently.

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to load as expected.

I'm a big fan of Firefox and have been using it as my main browser for years, but this issue happens so often that I'm considering moving over to Samsung Internet when on mobile.

P.S. I know it isn't an addon issue as this still happens when all extensions are disabled.

I'm using a Galaxy 21FE on Android 13. Tracking protection is set to default. HTTPS only mode is enabled.

I have had hundreds of tabs open both on the normal and private side but now when i scroll back to try to access them, they appear blank. For some of them, the title shows, but for others, they are completely blank. I have tried to refresh them but it does not solve the problem, i still cannot see them. I also, cannot hit back / forward to navigate the the previous page for a particular empty tab. This is extremely frustrating because I have things that I need to go back to but now when I do, it is empty. Can you please help to resolve this issue as I really do not want to loose this information that I had on these tabs. I am providing some screenshots to display the issue.

Thank you

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but same problem. (im on mobile btw)

i can access the same webpage just fine if i find it by searching manually in Firefox though

other website links work fine, and this problem only started maybe a few days ago

When starting Firefox there is an almost 5 min. delay. What can I do to eliminate this delay? This started a few months ago. I have been using firefox for several years with no problems until now. Thks.

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.

To sum it up, I have this issue where opening the app to the homepage and searching something or going to a website will result in the page taking up to 10-15 seconds to fully load. What is weird, though, is that it will not do this if I open another tab and search something. Same thing if I fully close the tab and leave the app, but I go right back into the app to search something, almost like this issue also doesn't happen if I had recently used the app. The second I don't use it for a while, though, the problem happens again. Is there a fix for this? I've tried force stopping the app, clearing the cache, and uninstalling/reinstalling, but it still happens. I checked my internet speed, and everything is fine on there. I also checked how fast other apps load, and they load normally. What is going on? This is very frustrating.

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up to 30 seconds or more, they either finally delete, but still slow or the app crashes and that seems to make the deletions fast, like they originally used to be. I've seen that other people seem to have this problem and I just wondered if a solution for this has finally been found?

Thanks in advance to anyone who knows how to fix this...

<(Email address)>

Procedure 1. Open Firefox iOS 2. Open some pages 3. Force-close the app 4. Open Firefox again

Expected result - The tabs that previously opened is kept and possible to access

Actual result - The tabs exists, but displaying default new tab page, cannot visit the page - pageback/forward is not working - All tabs are affected

note - By pressing down pageback/forward, there is history which says "internal://local/sessionstore?url=..." is generated. - There are some people on my local app store (JP) complaining the same issue. - After erasing and reinstalling the app, this issue happened again.

The app is almost unusable because of this bug.

I either have some malware or a bug on my iPhone that only affects my Mozilla account. I will open a tab then try to go back to that tab later and it looks like the pic below with just an “L” in the upper left corner of the tab and when I open it there is nothing there. I’ve cleared my browser hx and even restarted my iPhone several times to try and fix the problem but it’s still there. Any help with how to get rid of this?