All Products Support Forum

I recently downloaded a new version of Thunderbird. As a consequence I lost all my addresses! Found a file abook.mab.bak with a date prior to the installation of the new Thunderbird. Tried suggestion of renaming the file and omitting the ".bak" suffix. Didn't work. Can't get rid of the".bak". How can I get my addresses back? Thanks, Tom

Firefox updates use the term MSI, but never do you explain what that means. Come on guys step around the counter and act like a user. Not only what does it mean, but what are the differences between MSI and the download without MSI?

Really annoying, looked through all the threads, tried the various "fixes" nothing works. It should be possible for the Thunderbird app to be in light mode, while the rest of the system is set to Dark.

Someone has hacked my Android phone and I don't know what to do I already have did a factory reset and it didn't work I don't know what to do about it please let me know

what to do about it thanks for the help

I DL'd LibreOffice. I went to Writer to create a master grocery shopping list. I figured I'd use a Table. It asked me if I wanted to Create a Database. I figured yeah, I'm going to probably create all kinds of grocery shopping lists. Per store. Per item. I want to cross reference items to compare. Perhaps keep records of store price and best sale price with date of sale. I don't know what is possible yet. Anyway, to create a LIbreWriter Database it errored that I needed to install a JAVA JRE. Java says FF doesn't support it.

It linked to Oracle whereby I could not find a comparable DL to JRE.

Support.mozilla seems to have been saying do it offline with a bunch of complicated workarounds.

I just want to do something simple to fix this. I have to do a complicated update for Win7 to 8 or 10, then to 11 and have been preparing backups on my 2TB HP with an already partitioned hard drive so I don't have time to mess around (plus medical issues make it difficult to do most days. I mention this because perhaps Win11 will factor into your reply.

What's the best thing to do? DL a specific/different Office Style Suite to work with FF? If so which? What's the safest way to go? Thank you for your advise.

I have been using Thunderbird 91.7.0 with Mac OS Mojave 10.14.6. A new installation of Microsoft Office 2021 requires me to upgrade Mac OS. Is Thunderbird compatible with Mac OS Monterey?

I'm getting this when I try to install Thunderbird: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible". I don't know what to do. Hope someone can help. thanks, Fred

Firefox used to give the option to open a file without saving. Now it saves everything to my downloads folder with no option to just open. (I am aware Firefox used to save the opened files in temp). This causes major clutter in my downloads folder and big disruptions to my work flow. Sometimes I just want to view the file and not save it to my working folder (downloads).

Is there a workaround to save to opened files in temp and the saved files to download?

Does Firefox give 2 different "save to" options? One option for a location to save downloaded files and one option for a location to save opened files?

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Have been trying to upgrade for quite a while now but 68.12.1 is the last version that works. Any newer TB is mostly blank, settings can't be opened, the hamburger menu on the top right doesn't work. Account manager can be opened and shows accounts correctly.

Versions I tried: 78.5.1, 78.10.2, 91.7.0. None of them work.

Remedies I attempted to no avail:

• Delete global-messages-db.sqlite
• Create a new profile
• Delete AppData\Roaming\Thunderbird completely (with backup)

I'm on Windows 10 (64bit 21H2). Downgrading to 68.12.1 restores full functionality.

My main motivation for upgrading is for a potential fix to the RSS address cannot be found bug.

Is there any chance I can get a newer version running?

Why do I see this page with the heading of casalemedia.com when attempting to sign in first time to yahoo mail account with OAUTH2

Bob

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume the download? I think it stopped around 60 gig.

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important stuff on our home, student computers we need the tools of a CFO or CEO of a major corp. REALLY I think it is time we realize 2/3 of the tools on a computer be it windows or moz:lla are superfluous. To make me have to remember that many numbers is torture or try to remember where I put the print out is mean. Is cruel and why? So our egos can feel filled with smoke? Anything more than 5 fonts is a waste. How much time do you think gets wasted while people "play" or fart around with all the empty tools on computers? The world wide web is a huge wall surrounding all the companies that take our money. You built it for them Then showed consumers shinny new toy we waste our money our time our lives and we will never be able to get into the wall you built to get back money we spent or time we wasted. A 15 number key, you think someone wants the answers to my midterm? If they need it Let them have it. You technological people, who build this trap, who blow smoke up where it tickles, should be ashamed.

I upgraded to a new computer. When I did, I saved the old C drive and transferred it to the new computer. When I installed Thunderbird, it downloaded all of the emails that I've received since I built the new computer but all of the old emails and folders are gone. Can I retrieve them? I' certain I stored them on the old computer. There's probably a folder in the old C drive files. What is the procedure to retrieve the old emails and folders?

Thanks in advance for your help. FWIW, I did make a contribution/

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thing with renaming the handlers.json to handlersOLD.json but it didn't work :( does anyone know how to fix this?

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.