All Products Support Forum

I have an account with Spectrum that I used for years. Now I've added a second Spectrum account, but I don't know how to navigate to it. I looked in Tools>Preferences but didn't find anything there.

TIA for your help. SweetTasha

My organization uses Google Workspaces/GSuite, and my supervisor needs about forty mailboxes on his laptop (macOS Monterey). These are accessed through POP, with OAuth2 authentication.

Previously, when one of these OAuth tokens expired or otherwise became invalid, attempting to check mail on that account would pop up the Google authentication page. Now, it just produces an error message ("The STAT command did not succeed .. Invalid credentials"). In order to re-authenticate to the account, I have to manually go into saved passwords and delete the invalid OAuth token. At that point, attempting to check the mailbox will pop up the authentication page.

Is there a way to make it so that, if Google's server replies with "Invalid credentials", Thunderbird will pop up the authentication page automatically, rather than requiring me to manually delete the invalid token? I searched Config Editor, but didn't see anything obvious.

Thank you for your time.

Hi all, I have two Gmail accounts, one private and one organizational, each one with its own unique problem. I access both accounts through Thunderbird for Windows, the Gmail Android app, and Chrome on my laptop. I use POP to be able to access the emails even when offline and store them in subfolders. I have learned that if I keep the messages marked as unread on the phone and Chrome, TB will download the messages.

1) My private Gmail account downloads only 4-5 messages at a time, and I have to manually hit: "get messages" many times until it downloads all the messages. Very annoying.

2) My organizational Gmail account through the university worked fine and downloaded as many new messages as were on the server. Until May 9th, when it stopped connecting with the Gmail server. It keeps asking me to re-enter the username and password (which it had saved, and hadn't changed), only to claim that Gmail is not accepting cookies. Needless to say that I haven't changed any of my cookies preferences neither on TB (which accepts all cookies) nor on Chrome (which blocked 3rd party cookies, but had an exception for the University's servers). I tried enabling any type of cookie in the account on Chrome, but that didn't help. I tried changing the authentication from password to OAuth2, and it didn't help.

I would appreciate your help. Shahar

TBird version: 91.4.1 OS: Linux Mint Debian Edition (Debbie) / Cinnamon 5.0.7

Settings: Account Settings > Copies & Folders > Mesage Archives

Current setting is "Keep messsage archives in: Other [set to 'Archive' folder on IMAP mail server] - see settings-1.png Archive options = A single folder - see settings -2.png

Issue: when I archive from my inbox, the mails go into Yearly folder; I want the emails to go into a single folder.

I have tried to reset the configuration multiple times and restarted Thunderbird multiple times, issue still remains. Your assistance is appreciated. Let me know if you need additional information. Thanks!

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

I normally have Dark Mode always enabled.

This week it's constantly switching to "Follow Device Theme" which then makes it the Light theme.

Interestingly, my phone's theme is also set to Dark mode so the Follow setting doesn't appear to work.

Thanks!

How can I donate to mozilla as an Indian user? Currently, mozilla doesn't accept rupay cards, which is mainly used in India. PayPal also doesn't work in India. We have an alternative PayTM for it. Is there any way to donate without using visa or Mastercard?

PSA:

The snap version of Firefox (as implemented in Ubuntu Desktop 22.04) will not open a Zoom meeting link.

The alternatives are: - Google Chrome, etc. - Borrow a Windows machine and log into your meeting there.

What a disaster.

When I restart my computer, I am logged out of all websites although I did not select settings such as "Delete cookies and site data when Firefox is closed". This only happens with reboots and not on Suspend.

I saw two similar posts but the options look like they changed name since then: https://support.mozilla.org/en-US/questions/1319622 https://support.mozilla.org/en-US/questions/1289909

I tried to apply the solutions linked there, to no avail.

This behaviour only happens on my Garuda Linux and not on Pop-os. Thus I am not sure here is the right place to ask this question.

Another strange bug which may be related is the following: if I zoom in a page (say set it at 120 percents) then go to another tab and then come back to the page I zoomed in, the zoom is reset to 100 percents.

Any help would be greatly appreciated!

Using Thunderbird 91.9.1 (latest as of typing this).

Steps: 1) Open Thunderbird. 2) If not already maximized, maximize the Thunderbird window using the button in the title bar. 3) Use shortcut Windows Key + down arrow (or swipe gesture if touchpad setup). 4) Thunderbird will restore down as per the shortcut (Good). 5) Use shortcut Windows Key + down arrow (or swipe gesture if touchpad setup). 6) Thunderbird does nothing (Bad - Should minimize). 7) Use shortcut Windows Key + up arrow (or swipe gesture if touchpad setup). 8) Thunderbird does nothing (Bad - Should maximize).

In steps 5-8, Thunderbird does not respond to either minimize or maximize. These same steps work in any other application (Firefox for example).

What have I tried? I updated Thunderbird (wasn't on the latest, but I am now). I've closed and re-opened Thunderbird. I've restarted my laptop. Uninstalled and re-installed Thunderbird. Nothing has worked.

Hello,

I'm using Firefox 91.4.1esr (64-bit) from Debian repositories on Bullseye. Every time I open Firefox, a window with a greeting message appears ("Say hello to a new Firefox"), and it doesn't matter if, as asked by that window, I choose a theme or not. Is this issue related to my settings? Is this a Debian issue? Is it possible to stop that window from reappearing?

Thanks in advance. And many thanks for making Firefox (I've been using it for so many years I can't recall when I tried it for the first time).

Esteban

Hi

I wanted to set up message filters to redirect (not fwd) e-mails but there isn't a redirect option on message filters - or am I'm missing something? Thanks

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

Can you tell me how to add my Sent folder back to my Local folder? It used to be there and it's disappeared. I wish I could tell you which version of TB I'm using but I don't know where to find it anymore. I can tell you that I'm using Win10.

Thanks so much for any assistance!

I can't login on one email address to my gmail via thunderbird because the key seems to be unrecognized whereas when I log in to the same account using web browser it works effortlessly. Moreover installing a new instance of thunderbird or disabling Kaspersky Internet Security doesn't work either.

I can still login to the previously made google accounts via thunderbird on fresh install though I cannot do the same for the email in question.

Any hints?

The image I shared shows that the key is unrecognized by the website although it is. It displays for each of 3 keys added to this account. On website all of them works as well for other email accounts on gmail via thunderbird.