All Products Support Forum

Been using TB for ages - love it - however it has recently stopped receiving emails - what is the cure? Reinstall? New update?

About your message below regarding 'Email me when someone answers the thread' - if the problem is that I am NOT receiving emails? Send a text?

Firefox frequently refuses to load FamilySearch. I can usually reconnect by clearing cache and cookies, but then it only works for a day or so before it refuses to connect again. I have disconnected enhanced tracking. Google Chrome does not have this problem. Please help me find a solution. Thanks, Sharon

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropouts, but switch to Google Chrome and it's perfect. please fix this problem. .

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

When I login to URL

 https://www.ohiogasprices.com/index.aspx?mss=286965  

with Firefox there is a long delay (~5min.). This happens with multiple machines and locations (w/ Windows 10p and Windows 11p). This started a few weeks ago, I'm wondering if an update is to blame.

It all works fine with Microsoft Edge.

For a while now, several bank credit card sites are not working correctly when I use my Firefox browser. It did in the past and I didn't have any problems but lately I'm having these problems happening on sites I've used for years. If I use another browser it will work with no problem. In fact after talking with some of the support people at some of the sites that won't work, the suggest trying another browser which works fine. I'm talking like American Express' website which I use a lot. There are other sites other than credit cards that are not working correctly and again, their support agent will tell me to use another browser. I have tried different remedies like clearing cache, history, etc. I only use few addons like AdBlock which helps to cut down on trackers and information gathers. I have set my preferences to clear out my history and cookies. I have used Firefox for so many years without problems and with the same addons without any problems. So what is causing this to happen? I do enjoy using Firefox but if I have to keep changing over to another browser so sites will work, then maybe it's time for me to stop using Firefox.

Hi, Up to previous version (TB 101), I could send emails to any group from my MacOSX contact list which appeared in send field and I used this all the time to select mailing lists. Now the send to a group fills automatically like before, but sending fails with message "groupname <grouname> is not a valid address" Maybe, if it cannot be fixed soon, and the new address book does not feature MacOSX group sending I wsih to get back to previous version of TB where it worked fine. I attach screen captures, my version of TB is in french language Thank you

I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. IT KEEPS COMING UP SAYING NOT RESPONDING. I AM NOT SURE WHAT TO DO. THE LAST DAY I WAS SENT ANYTHING WAS 11/25/2022. I KNOW THAT I NEED TO GO THOUGH MY E-MAILS TO GET RID OF A BUNCH OF THEM TO FREE UP SPACE. CAN YOU PLEASE LET ME KNOW WHAT TO DO. THANK YOU IN ADVANCE SHERRI LENZ PHONE [removed phone# from public] HOME OR [removed phone# from public] CELL

My installation was updated as of 11/17 to ver 102.5 but the update message completed on 11/19 since I have automatic background installation set for my option.

I currently am not able to download any messages from my provider to the any of the 3 inboxes set up under the installation. The get messages button does not do anything. My provider has a POP server and I am unable to send any mail outbound either; the message is that the SMTP server is unavailable or not accepting connections at this time.

Tech Support from the provider denies any server problems and in fact, in using a web browser connection to the mail server, all the incoming mail is visible and can be accessed.

Any ideas on what fixes I can make to restore the ability to see current mail in TBird??

Google search hangs until I clear cookies which fixes it, then hangs again soon after. I've tried clearing cache as well. I've also gone through my extensions and gotten rid of anything that could cause issues. I disabled duckduckgo (see attached pic of my current extensions). I'm also updated to the latest version (see pic). It's also happening on my desktop and my laptop pc's. I do IT work and computer repair professionally and I'm out of things to try here! Can you help me with this issue?

I have a local app on my machine hosted on port 80 using a non-encrypted HTTP connection. Tonight I upgraded my Firefox browser to version 108 and I cannot for the life of me figure out how to allow this connection. Before the upgrade, it worked perfectly fine, after the upgrade it tells me it was unable to connect but in the address bar I see that it's trying to connect to HTTPS Even though the bookmark is HTTP. If I remove the s from the address bar, it still refuses to connect. The chromium-based browser on my computer will connect to this site without any trouble, as will the legacy browser. This seems to be a problem introduced in version 108 and I have no way around it. Has anybody else experienced this problem? I don't want to write a sloppy bug report so I'll probably just wait for someone important to have this problem and the next release will probably have it fixed, but it's pretty annoying having to open up my chromium based browser in order to access this one local URL.

Hello,

I’m encountering the exact same issue as here: https://support.mozilla.org/en-US/questions/1285325

The topic was archived and marked as solved. For me it clearly isn’t. Am I the only one?

Thanks.

I’m using Firefox Daylight 100.1.1.

I use Thunderbird since years. Non problem, I'm very happy with it. Two days ago I upgraded my PC to Windows 11, and when I send some emails from one of my three accounts, while copying it in the relevant folder, the shown windows is cut on the right, as per my attached snapshot. Small defect indeed, but... :-)

suddenly Thunderbird email stopped working. I keep getting a request to input and change my password and have done that several time. I also have gone through all the steps to ensure all the info was correct and connected properly. My email works fine when I login through the internet. Passwords are correct, connection info is correct. My emails work fine on my phone. I have uninstalled the program but it had no effect. I am using version: 102.0.2 (64-bit)