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I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. SAYING NOT RESPONING

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  • Last reply by Wayne Mery

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I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. IT KEEPS COMING UP SAYING NOT RESPONDING. I AM NOT SURE WHAT TO DO. THE LAST DAY I WAS SENT ANYTHING WAS 11/25/2022. I KNOW THAT I NEED TO GO THOUGH MY E-MAILS TO GET RID OF A BUNCH OF THEM TO FREE UP SPACE. CAN YOU PLEASE LET ME KNOW WHAT TO DO. THANK YOU IN ADVANCE SHERRI LENZ PHONE [removed phone# from public] HOME OR [removed phone# from public] CELL

I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. IT KEEPS COMING UP SAYING NOT RESPONDING. I AM NOT SURE WHAT TO DO. THE LAST DAY I WAS SENT ANYTHING WAS 11/25/2022. I KNOW THAT I NEED TO GO THOUGH MY E-MAILS TO GET RID OF A BUNCH OF THEM TO FREE UP SPACE. CAN YOU PLEASE LET ME KNOW WHAT TO DO. THANK YOU IN ADVANCE SHERRI LENZ PHONE [removed phone# from public] HOME OR [removed phone# from public] CELL

Modified by James

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Please start *Windows* in safe mode with networking enabled https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in Troubleshoot mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?