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  • Archived

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox crashing on multiple machines

I cannot seem to narrow this down. I am getting a ntdll.dll exception within the error that I see in Event Viewer -> Application logs. This issue is reproducible on tw… (read more)

I cannot seem to narrow this down. I am getting a ntdll.dll exception within the error that I see in Event Viewer -> Application logs. This issue is reproducible on two different computers, opening various sites. I suspected it was extensions (as those would be a commonality) but I had the same crash occur in Troubleshoot Mode. It does happen less frequently on a newer machine, but it still happens. I find that opening something such as YouTube or The New York Times makes it crash faster, meaning some performance thing.

Attached are two distinct errors that happen each time.

Asked by peter608 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Supposed" added security

Hello... EVERY time I try to sign into my Yahoo email, I have to go through hoops to actually get there. When I click the box that says ...never ask on this device agai… (read more)

Hello... EVERY time I try to sign into my Yahoo email, I have to go through hoops to actually get there. When I click the box that says ...never ask on this device again, your system ignores it. This "Added Security" is not helpful. nor is it adding any security to anything. All you are doing is making me look for other web browsers. Google Chrome does not do this. Safari does not do this. Opera does not do this. I do not need to be contacted via text message, OR ANY OTHER WAY, to gain access to MY email account. Stop holding me hostage!!

Please tell me how to get rid of this absolutely horrible "feature."

Asked by shremson 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Sorry. We’ve locked your account. A comedy of errors.

Hi Firefox, thanks for a great browser. Could you please help unlocking the account for [REDACTED BY MODERATOR] I was busy logging in to Firefox (today's update) using … (read more)

Hi Firefox, thanks for a great browser.

Could you please help unlocking the account for [REDACTED BY MODERATOR]

I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s.

Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked.

Thanks for your trouble. Kind regards Jacques


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by jaak0226 2 years ago

Last reply by Chris Ilias 2 years ago

  • Solved
  • Archived

Stop with the unannounced updates

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox bec… (read more)

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox because of unannounced updates.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]


Asked by Michael Rohwedder 2 years ago

Answered by Chris Ilias 2 years ago

  • Archived

getting rid of YOPmail

This morning YOPmail showed up on my windows 10 foxfire as a pinned tab. It claims to be an extension (chrome). Nowhere does anyone say it is malicious...but I want it go… (read more)

This morning YOPmail showed up on my windows 10 foxfire as a pinned tab. It claims to be an extension (chrome). Nowhere does anyone say it is malicious...but I want it gone and nowhere is there instructions on how to remove it...I have contacted the dev. we'll see...

It is my business computer and I don't like software, apps, code, extensions or add-ons that i cant get rid of.

Any help would be appreciated.

Jim

Asked by CarolinaPavers 2 years ago

Last reply by CarolinaPavers 2 years ago

  • Archived

Many common words missing in FireFox spell checker

I once found a live bug opened for this, but I don't find it anymore. The spell checking dictionary, as many pointed out, is horrible. It lacks tons of common words, as … (read more)

I once found a live bug opened for this, but I don't find it anymore.

The spell checking dictionary, as many pointed out, is horrible. It lacks tons of common words, as well as commonly used tech,internet, you name it - jargon words.

Is there (there should be) a repository to add missing words? Through my usage I add words to my private dictionary. Would be shame not to use this as part of this bug handling.

Asked by zarnivop 2 years ago

Last reply by pentaquark 1 year ago

  • Solved
  • Archived

MazdaUSA.com won't load correctly

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (p… (read more)

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (picture) is supposed to show up is blank. The rest of the site loads.

Asked by andrewmccoy123 2 years ago

Answered by Dropa 2 years ago

  • Archived

Error on website only on firefix browser

Hi there, I have not been able to log into my school account from my firefox browser which is my preferred browser. I thought it was something with my school account, but… (read more)

Hi there, I have not been able to log into my school account from my firefox browser which is my preferred browser. I thought it was something with my school account, but i discovered i can open it on any other browser out there. Any suggestions? I have cleared all cookies from this site. Thank you in advance,

Linda R.

Asked by lindamcr14 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Interactive I frame is non-responsive and often blurred out on Firefox Browser

Indigo Slate has created an interactive site for our client but on Firefox browsers on both Windows and Mac the interactive I i frames are non-responsive and often blurre… (read more)

Indigo Slate has created an interactive site for our client but on Firefox browsers on both Windows and Mac the interactive I i frames are non-responsive and often blurred out: https://exploresurface.com/#/en-us/touchscreen-display is one example of many on the site we have created. This issue does not occur with Chrome, Opera, or Microsoft Edge.

Asked by bill.jensen 1 year ago

Last reply by bill.jensen 1 year ago

  • Archived

Morning,

Morning, I have always used Gmail on my firefox browser, for some reason for the last two weeks it keeps dropping saying it's not connected. i have my account synced o… (read more)

Morning,

I have always used Gmail on my firefox browser, for some reason for the last two weeks it keeps dropping saying it's not connected. i have my account synced over multiple devices and it happens on all of them I am forced to use Edge or chrome to have it work which of course i don't want to do

Asked by mryan101 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

new 100.0.1 browser issues

I can't sing in to banking accounts with newest version of Firefox. no problem with Microsoft Edge. I keep getting this message. System Unavailable warning System is una… (read more)

I can't sing in to banking accounts with newest version of Firefox. no problem with Microsoft Edge. I keep getting this message.

System Unavailable warning System is unavailable at this time. Please try again or contact Member Services at 315-894-9924 for assistance.

Asked by robwilloughby 2 years ago

Last reply by robwilloughby 1 year ago

  • Archived

Copying and pasting on an Android phone

I cannot paste URLS in Firefox elsewhere using a Android 11 phone. Is there some special way to do this or is it not possible. Using a computer, there is no problem. Way… (read more)

I cannot paste URLS in Firefox elsewhere using a Android 11 phone. Is there some special way to do this or is it not possible. Using a computer, there is no problem.

Wayne Carpenter

Asked by Wayne Carpenter 1 year ago

Last reply by Wayne Carpenter 1 year ago

  • Archived

Firefox does not respond - Only works on Troubleshooting Mode

Hi, I work for LinkedIn and several of us are having issues with Firefox. You click on it and it opens but from there it does absolutely nothing. We have done all the tr… (read more)

Hi,

I work for LinkedIn and several of us are having issues with Firefox. You click on it and it opens but from there it does absolutely nothing. We have done all the troubleshooting possible such as clearing all data, uninstall/install, update, remove extensions ans saved data, delete folder from computer data and nothing fixes this issue. Can someone please assist?

Asked by sanez 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Search Problems after Latest Update

Hello, I recently updated Firefox to Version 100.0 and Search functionality has been compromised. 1) On a New Tab, even if I place the cursor in the Google search pane … (read more)

Hello,

I recently updated Firefox to Version 100.0 and Search functionality has been compromised.

1) On a New Tab, even if I place the cursor in the Google search pane in the window, anything I type goes directly into the web address bar (sorry I do not know the proper name for the URL text box at the top of the browser.)

2) If I search for "Boston Celtics", the URL box changes to: https://www.google.com/search?client=firefox-b-1-d&q=boston+celtics , but the browser never opens the Google results page, and never goes to a result.

3) The Browser will NOT open google.com. It just freezes

4) Basically, I can no longer use Google, and that is a problem for me.

When I check for Firefox updates, it says that I am up to date.

I would appreciate any guidance you can provide. Without Google search, I will likely be forced to use another browser and I have been a longtime fan of Firefox.

David Pineau

Asked by davidgpineau 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago