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Passwords lost

Firefox is not saving my passwords. Every time I start up my laptop, all the saved passwords are gone. I have tried a refresh and a new install as well, but the problem p… (read more)

Firefox is not saving my passwords. Every time I start up my laptop, all the saved passwords are gone. I have tried a refresh and a new install as well, but the problem persists. I have to sync to my other machine to restore them.

Asked by Blue 2 months ago

Last reply by Shirmaya John 2 months ago

I Can no longer LOG INTO MY BANK!

I can NO longer log into my BANK, I changed the security settings back to "standard" but I STILL CANNOT LOG INTO MY BANK. it's website acts as though I'm a new customer &… (read more)

I can NO longer log into my BANK, I changed the security settings back to "standard" but I STILL CANNOT LOG INTO MY BANK. it's website acts as though I'm a new customer & want's me to open an account,I ALREADY HAVE AN ACCOUNT & HAVE HAD AN ACCOUNT AT THAT BANK FOR MANY YEARS! I have jumped through many "loops" at the bank trying to fix this mess, but they can't,FIREFOX IS NOW THE PROBLEM & someone needs to find out what they changed in their updates that has prevented me from logging into my BANK.

Asked by sheila 3 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Opt out of AI completely

Is there a way to completely opt out of having AI in my browser? I find recent implementations of AI in Firefox quite frankly disgusting. I don't want to see it, I don't… (read more)

Is there a way to completely opt out of having AI in my browser?

I find recent implementations of AI in Firefox quite frankly disgusting. I don't want to see it, I don't want to use it, I don't want it suggested to me. Not only it's unneeded, but also all your LLMs are a waste of electricity, fresh water and are a threat to my privacy, and we don't even mention all the legal trouble AI scraping creates.

I need a switch to completely remove any mention of LLMs/AIs in my Firefox browser unless I search for it on the internet (and, trust me, I wont; I'd prefer to continue thinking for myself and having real people with skills and talents do things if I can't do them myself) and have none of them touch me in any way. Kill that thing with fire.

Ideally Firefox, one that advertises itself as a secure browser with respect towards its users, shouldn't have any mention of AI in the first place, you know. But since companies are in a craze about it for some unknown reason (trust me, we don't want it; if I want to be lied to, I'd go to a paediatrician to talk about my symptoms, not a language model I can't trust with my data), at least give your users an option to get that awful thing out of their browser it they want to.

Have a nice day. <3

Asked by Daniel L. 3 months ago

Last reply by Agent virtuel 1 week ago

Authorization Denied with firefox but not with Chrome

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request.… (read more)

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request."]}

When I contacted my CU, they said to add an URL to the Manage Exceptions. This worked, but I want to know why Firefox needs this but Chrome doesn't.

Asked by John Spitzer 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Syncing

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok.… (read more)

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

Asked by eighthnote44 5 months ago

Last reply by jonzn4SUSE 5 months ago

No paste as image in Outlook Web Access

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox t… (read more)

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox there's no option like this.

Safe mode (troubleshooting mode) doesn't fix this. Ctrl + V or Shift + Ctrl + V doesn't fix it. Shift RMB to get Firefox menu does show Paste and Paste without formatting but it doesn't paste any inline image.

I've attached a screenshot of Edge and Firefox with the Outlook context menu and Firefox context menu.

Firefox version: 140.0.4 (64-bit) Edge version: 138.0.3351.83 (Official build) (64-bit)

Asked by BlorgPidgeon 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Please help me exit kiosk mode

I have a lot of Firefox windows and tabs open, and I really don't want to lose my session. I wanted to open a webpage in Firefox in fullscreen mode. But evidently there'… (read more)

I have a lot of Firefox windows and tabs open, and I really don't want to lose my session.

I wanted to open a webpage in Firefox in fullscreen mode. But evidently there's some kind of serious flaw in Firefox that makes it incapable of opening webpages in fullscreen mode. Everyone says the only workaround is to open the webpage in kiosk mode. So I tried it.

But now I have two big problems:

1. One of my Firefox windows, with all its tabs, is stuck in kiosk mode. (Even if I close the window and then restore it with Ctrl+Shift+T, it's still in kiosk mode.)

2. All new Firefox windows I open with Ctrl+N are also stuck in kiosk mode.

I don't know what to do, and I'd really appreciate any help. Thanks!

Asked by rewiytodfdg 5 months ago

Last reply by Mike Kaply 3 months ago

Need some clarification regarding the CVEs affecting the Firefox ESR versions.

I would like to know how the Firefox CVEs are affected on its version which are mentioned in NVD. Let take mfsa2025-59, for example CVE-2025-8040, as per the NVD its say… (read more)

I would like to know how the Firefox CVEs are affected on its version which are mentioned in NVD.

Let take mfsa2025-59, for example CVE-2025-8040, as per the NVD its says Firefox ESR < 140.1 is affected so does that mean it affect all the version which are lower than 140.1 which included the ESR 128 and ESR 115 versions or just the ESR 140 version series? then it raise on more question check this cve-2025-8029 in NVD it has specifically mentioned it only affect "Firefox ESR < 128.13, Firefox ESR < 140.1" and not the ESR 115 versions. Could anyone confirm it does not affect the ESR 115 versions or it affect all the versions? Now check this one cve-2025-8027, NVD clearly mentioned "Firefox ESR < 115.26, Firefox ESR < 128.13, Firefox ESR < 140.1" are affected so what I understand is that if the Firefox ESR 115 is vulnerable to any CVE it would be mentioned in the NVD specifically.

My point is that if any Firefox CVEs are listed in NVD and it specify only one version like “Firefox ESR < 140.1” what does that mean? Does it affect all the versions which include ESR 128 and ESR 115 or just the ESR 140 series version only affected? If any CVEs are affected on the ESR 115 and ESR 128 does Mozilla specifically mentioned those versions are affected right? Just like its mentioned in the cve-2025-8027

Any help would be appreciated to clarify this.

Asked by Roger 2 months ago

Last reply by James 1 week ago

How do I disable the banner that pops up and says "press escape to exit full screen"?

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen". Is there a way to disable that? … (read more)

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen".

Is there a way to disable that?

I am on a windows 10 PC.

Asked by samuelcoral202 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Deleting Bookmarks

I have Firefox installed on three Windows Desktop Computers. On one, I just cannot delete Bookmarks, no matter what suggestions I try. Verify Integrity of the database … (read more)

I have Firefox installed on three Windows Desktop Computers. On one, I just cannot delete Bookmarks, no matter what suggestions I try. Verify Integrity of the database produced no results. I do not, for a variety of reasons, sync bookmarks (or anything else) between the three installations. Experienced user that has spent far too long on what should be a simple issue.

Asked by Beowolf464 2 months ago

Last reply by Denys 3 days ago

Double spacing

Hi, Pressing "enter" seems to double space next line my text automatically on platforms, and pressing "alt+enter" does single spacing next line. Is there anyway to chan… (read more)

Hi,

Pressing "enter" seems to double space next line my text automatically on platforms, and pressing "alt+enter" does single spacing next line. Is there anyway to change it to single spacing? Some older help threads mention going to settings or tools to find the "composition" option but that doesn't seem to exist anymore?

Thanks

Asked by takoyaki820 3 months ago

Last reply by Rick 3 months ago

Title bar not showing in version 145

I have just upgraded to version 145 and the title bar has disappeared Even though I have the Title Bar option checked in the customize firefox panel. If I uncheck the tit… (read more)

I have just upgraded to version 145 and the title bar has disappeared Even though I have the Title Bar option checked in the customize firefox panel. If I uncheck the title bar option and then check the title bar option, the title bar will appear, but when I close firefox and then restart firefox the title bar is gone.

Asked by John 3 weeks ago

Last reply by fakename8-firefox 2 days ago

Ad Avoid

At your recommendation I signed up to Ad Avoid and now FireFox tells me that I could/should not access BT.Com because of the certificate issued by Ad Avoid … (read more)

At your recommendation I signed up to Ad Avoid and now FireFox tells me that I could/should not access BT.Com because of the certificate issued by Ad Avoid

Asked by Fowlers@No3 3 weeks ago

Last reply by TyDraniu 3 weeks ago

Limiting Forefox processes does ot work - loads of processes still running.

Firefox kept eating my RAM, running dozens of processes. I have gone into about:config and set the dom.ipc.processCount to 1 - then I restarted Firefox and found 5 proces… (read more)

Firefox kept eating my RAM, running dozens of processes. I have gone into about:config and set the dom.ipc.processCount to 1 - then I restarted Firefox and found 5 processes running straightaway before even using the browser. I closed it down and have started it again and now there are 11 processes running with just one tab open. Firefox(9044) Utility(7552) JavaScript oracle Network (15912) Data Decoder (11364) GPU (18744) About pages (12536) Preloaded new tab Extensions (20544) Preallocated (16132) Preallocated (13780) Preallocated (16044)

The problem repeats on three different computers which are not infected with malware. One computer with slightly less RAM I now cant even use Firefox at all (though all other browsers work fine) because the tabs constantly crash due to the high number of processes. Is there any way to set the process limit low in a way that Firefox actually responds to?

Asked by M R 3 months ago

Last reply by TyDraniu 3 months ago

OneDrive On This Day

If I have taken photos in past years on a particular date, I get an email from Microsoft to review them. I normally do it on my phone, but today tried it from my compute… (read more)

If I have taken photos in past years on a particular date, I get an email from Microsoft to review them. I normally do it on my phone, but today tried it from my computer. The path is "One Drive" "Photos" "Moments" and then "On This Day." If you click on the photos that in the graphic that looks like a movie strip, a montage of the photos shows up and you can also click on one. However, in Firefox, I click on a picture and the screen goes gray, but nothing ever loads. I thought it was a Microsoft issue so used their help function. The rep and I tried it, then cleared the cache, then tried it in a private setting. We got the same result every time. Then he tried it whatever Microsoft's browser is called and it worked just fine. They said it was a problem on the Mozilla Firefox end, so I'm reporting it. Please let me know if you can help me make it work. I don't like using anything except Firefox.

Asked by tim.j.alcorn 3 months ago

Last reply by Denys 1 month ago

Unable to Use Microphone in Google Meet Despite Permissions – Works Fine in Chrome

Hello, I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is speci… (read more)

Hello,

I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is specific to Firefox, as the microphone works perfectly fine in Google Chrome.

I prefer using Firefox because of its convenient screenshot features, but this microphone issue has caused major inconvenience during important meetings.

Kindly help me resolve this issue.

Thank you.

Asked by shreekarab5 5 months ago

Last reply by ch-and-accounts.firefox.com 2 weeks ago

Deletion bookmarks and passwords

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but witho… (read more)

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but without all the passwords, bookmarks and history of the past few years. This is really inconvenient. I have since then made an account, but the fact that I can't find any of this data anywhere has me worried that every time I update Firefox it will wipe my account.

Asked by m.groot 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

FIREFOX FREQUENT CRASHES

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END S… (read more)

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END SAGER LAPTOP WITH 32GB RAM. I INSTALLED THE FREQUENT FIREFOX UPDATES BUT THE PROBLEN PERSISTED EVER SINCE VERSIONS 42X WERE RELEASED. I TRIED THE 32-BIT VERSION BUT THE PROBLEM PERSISTED. FINALLED, I TRIED THE DEVELOPER VERSION: NO MORE CRASHES! I READ THE RESPONSES FROM YOUR CLUELESS STAFF TO OTHER CUSTOMERS WITH THE SAME TROUBLE. THIS IS NOT A WINDOWS ERROR; THIS IS A FIREFOX APPLICATION ERROR. MAYBE SOME OF YOUR FIREFOX DEVELOPER CODERS SHOULD ASSIST THE 32-BIT AND 64-BIT DEVELOPERS. OR, DUMP THE VERSION 4X CODE AND BUILD ON THE MORE STABLE 39X CODE. ALSO, DON'T BLAME WINDOWS FOR FIREFOX APPLICATION ERRORS. AND...NEVER SUGGEST A WINDOWS REINSTALL FOR FIREFOX ERRORS!!!

Asked by glee018b1 1 month ago

Last reply by Paul 1 month ago

Hidden ad tabs - Why is this allowed?

I did some research recently on some travel sites. Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about… (read more)

I did some research recently on some travel sites.

Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about:processes`. I found 5 "hidden" tabs from various travel sites (some of which I never visited) running in the background. I did not explicitly hide any tabs.

WHY IS IT ALLOWED FOR SITES TO KEEP OPEN HIDDEN TABS AT ALL WITHOUT TELLING ME ABOUT IT?

This is not conducive to trusting Mozilla.

Asked by jhgarrison 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago