Showing questions tagged:

After the latest Firefox update, when I try to use gmail it keeps crashing.

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and th… (read more)

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and then I'm kicked out of gmail. A screen asks about sending a report to Firefox, which I check OK for. Today this is happening about every minute to 30 seconds . What needs to happen?

Open 17 80

My main 'Profile' in T-Bird start up not there

On T-Bird start up I'm given a list of (originally) four Profiles. Currently I only use Profile Three, but on start=up today it is not there. Doing the usual searches doe… (read more)

On T-Bird start up I'm given a list of (originally) four Profiles. Currently I only use Profile Three, but on start=up today it is not there. Doing the usual searches does not list it, only 'default', 'new user' and 'profile two'. Is there any way to recover it?

Open 17 1 40

Unable to log in at server. No matter what I try

I've been using Thunderbird for years at this point and it was fine, but then some time after the latest update I stopped getting new emails. I tried a bunch of random "s… (read more)

I've been using Thunderbird for years at this point and it was fine, but then some time after the latest update I stopped getting new emails. I tried a bunch of random "solutions" I found on the internet and I don't remember exactly which one, but eventually I got the web portal to pop up, and it showed that I'm logged out of all my accounts (they all gmail, btw). Using this windows I was able to log back into one of them, but then it didn't popped up again to let me to log into others. For a day or so I was getting email from that one account I logged back into, but then again, suddenly, no new emails. I decided to just start over on a new profile and that's where things went from bad to worse. Now I can't even get past the initial logging process. It gives me "unable to log in at sever" over and over, no matter what I try. I tried a bunch of different config suggestions, I tried the old school way of getting a device password, I've checked if localhost was running something - it wasn't. I tried uninstalling and reinstalling, installing an older esr version (I'm on Win10, thought maybe that has something to do with it) - same thing. Unable to log in at server. I can switch back to my old profile that doesn't get any emails anymore, I've backed it up, but what's the point. Kinda feeling screwed on all fronts here.

Also, whoever is replying to people on reddit with "thunderbird employee" badge, ghosted me after one message. Great support /sarcasm.

Version: latest (whatever auto updated updated to) and 140.8.1esr OS: win10. Mail provider: gmail.

Solved Locked Archived 17 244

After recent update my bookmarks toolbar appears blank.

After a recent update my bookmarks toolbar appears blank. It is shown, but empty. When I go to the bookmarks menu I find all of the bookmarks shown as being on my bookm… (read more)

After a recent update my bookmarks toolbar appears blank. It is shown, but empty. When I go to the bookmarks menu I find all of the bookmarks shown as being on my bookmarks toolbar. How do I get them back where they belong?

Solved 16 5 51

Firefox failed to reopen all the pages & tabs from previous sessions after crash, task manager says Firefox(19)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report. So I have fired up f… (read more)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Solved Archived 16 1919

Can't backup or copy profile since 141

Roughly every 2 weeks I backup important files to a external hard drive. One of the things I always backup is my Firefox profile. I have been doing this for years without… (read more)

Roughly every 2 weeks I backup important files to a external hard drive.

One of the things I always backup is my Firefox profile. I have been doing this for years without any problems.

I 7zip my profile and copy it to the hard drive.

I tried to do this yesterday (July 25 2025), and was getting access denied messages for files in the profile. So I tried to simply copy the profile. Same thing access denied.

I cleared the history, used wise disk cleaner, rebooted my machine and tried again. Same thing access denied when trying to backup or copy the profile.

I am assuming that this is happening since 141 because I updated Firefox since the last time I backed up my profile, and never had a problem previously.

Could anyone have an idea what the problem is? Thank you for your time.

Solved Archived 16 866

PDF Editor issues in v146.0 64bit on windows 10 pro

I'm begining to regret installing v146.0! One of the most useful features of Firefox is the PDF editor and with this update, I've found that after annotating a PDF with s… (read more)

I'm begining to regret installing v146.0!

One of the most useful features of Firefox is the PDF editor and with this update, I've found that after annotating a PDF with several text boxes, clicking the text box icon (as shown in the attached screenshot) does absolutely nothing and it is impossible to enter any further text. The only way out of this is to refresh the pdf (after saving otherwise all changes will be lost) and then starting all over again only for the error to repeat itself making the editor almost unusable. Would really appreciate knowing how to work around this especially since to make my notes clearer, I change the color and the font size which is all lost everytime I have to refresh the PDF :-(

Incidentally, why are there so many updates? I prefer stable software that works rather than 'new features' that I never use!

Finally, Firefox used to have an amazing facility of making the Firefox private browser the default browser for Windows 10 but this was removed some years ago and can only be reinstated by changing registry keys. Everytime there's an update, these registry keys are overwritten :-(. Why was such a useful feature removed please?

Thanks in advance.

Archived 16 293

Is it normal for Firefox to use so much memory?

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run… (read more)

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run really slow on the browser. Things are often slow like scrolling up on and down pages websites like Pinterest, and the text when typing on Google docs takes a moment to show up after I've typed it and not instantly, for example.

I checked my computer's task manager because I recently cleaned the laptop, thinking that something else was causing it to be slow, but it isn't. I don't have many processes open on the computer mainly mandatory things and my browser, since I use my laptop mainly for school work, music, or writing. Firefox opens multiple processes, the highest being 21 at one time, and takes up most of the memory on the laptop. Is this normal? Because it takes 1,094.0 MB and keeps my laptop's memory at 90-91%. If it isn't normal, how can I reduce this as well as the lag on my laptop when Firefox is open?

I attached a photo as well.

Solved Archived 16 170

cannot share anthn on Facebook

I am using the latest Fiefox and i have disabled all adons i have tried everything I have changed my Facebook password every time i g try to share something on Fire… (read more)

I am using the latest Fiefox and i have disabled all adons i have tried everything I have changed my Facebook password every time i g try to share something on Firefox get a black box on the bottom right that says something wrong . I have tried to copy the entire hing but can not i got some of it I have even reinstalled firebox ans still can not share anything I have tried contacting Facebook but that does not happen no response i appears to work in Chrome on a noter Facebook account so it is Firefox. i will send you what i could get on the screen shot the part that is missing s the part that says something s wrong

Archived 16 180

Since FF v133.0 when maximized causes Windows taskbar to not appear when moving the mouse to the bottom of the screen

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the scre… (read more)

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the screen. This did not occur with the previous version (132.0.2).

This behavior is also unaffected by the "devtools.toolbox.alwaysOnTop" setting in about:config as i've tried switching from the default "true" to "false".

Update: Still persists in 136.0.2

Archived 16 341

"Firefox is being updated by another instance" is driving me crazy !

Since I upgraded from FF128-esr to FF140-esr I always get the "Firefox is being updated by another instance" This is really driving me crazy, as I checked / did / .... ev… (read more)

Since I upgraded from FF128-esr to FF140-esr I always get the "Firefox is being updated by another instance" This is really driving me crazy, as I checked / did / .... everything (and even more) I found on the internet related to that.

Nothing helps !

Creating and using a new default profile didn't help

Finally I ended up uninstalling FF completely (making sure no -zero- leftovers remained in ProgramFiles, AppData a.s.o.), and reinstalled FF140.7.0-esr freshly. After installation I started FF immediately with the created default profile (only existing one) --> SAME THING : "Firefox is being updated by another instance"

And this is really a FF140 thing, when I go back to FF128, on the same computer, same profiles, ...., the problem is gone.

I would like to know in detail what checks are really done by FF to decide to give that "Firefox is being updated by another instance"

Archived 15 191

hate the new firefox

with this new version i lost everything i need to get back to an older version and get all my extentions my bookmarks back all my s desktop items that i had linked … (read more)

with this new version i lost everything i need to get back to an older version and get all my extentions my bookmarks back all my s desktop items that i had linked to firefox are gone i can no longer get face book or anything back to firefox book marks every thing i had with firefox

and
Archived 15 242

trying to put thunderbird on laptop, but keep getting authentication error after entering password

I'm trying to put thunderbird on my laptop, but after entering the password I keep getting an error message saying the password or settings must be wrong. But I've checke… (read more)

I'm trying to put thunderbird on my laptop, but after entering the password I keep getting an error message saying the password or settings must be wrong. But I've checked the incoming & outgoing settings, my password a few times now & I know everything is correct. So why do I keep getting this error message & is there a way to fix this? I'm running windows 10.

Solved 15 131

In Thunderbird, how can I stop text in the previous emails in a string turning blue?

In Thunderbird, how can I stop text in the previous emails in a string turning blue? I have looked everywhere in Settings where colour is mentioned and everything is set … (read more)

In Thunderbird, how can I stop text in the previous emails in a string turning blue?

I have looked everywhere in Settings where colour is mentioned and everything is set to black text on a white background. Nothing is set to blue.

I do not want to see blue text anywhere.

Please advise.

Solved Archived 15 150

Why does the 'X' to close my Firefox browser keep disappearing??🤷‍♀️

My question is a very obvious one if you look at the two screenshots I've attached. The 'X' to close the Firefox browser keeps disappearing, along with the 'maximize' and… (read more)

My question is a very obvious one if you look at the two screenshots I've attached. The 'X' to close the Firefox browser keeps disappearing, along with the 'maximize' and 'minimize' options as well. This has been happening for months. The recurrence rate is 50/50 each time I open the FF browser. It's not just an issue with closing or minimizing a page, it also removes the access to my Windows taskbar at the bottom!! Normally, when I move my mouse to the bottom, my taskbar pops up and I can access whatever I need, BUT when the FF browser has NO 'X' at the top corner, my taskbar won't show up at all! This is finally getting on my last nerve!🤦♀

Any knowledge as to why this keeps happening?🤷♀

My FF browser is up to date, as of yesterday. My default search engine is google. My PC is still running Windows 10.....could this be the problem?

Solved Archived 15 161

Pages show in foreign non-english language

Hello, Im using localized (Lithuanian) version of Firefox. Several updates back, Firefox started including russian and Polish in preferred languages by default. Personall… (read more)

Hello, Im using localized (Lithuanian) version of Firefox. Several updates back, Firefox started including russian and Polish in preferred languages by default. Personally i know how to remove those for myself. However, since im managing around 300 computers in a school. This starts to become an issue. In Lithuania we only have one official language. And when pages in a school start opening in foreign (russian) language this starts to be quite annoying. I would love to keep using Firefox but i need help.

Solved 15 152

Clean Reinstalling Firefox has repeatedly failed on me - auto-updates cause problems with slow grinding FF + unresponsive websites

I suppose this is a kind of support question, of sorts, but in my opinion this also has to be treated as a complaint, in a sense. About one and a half months ago, Firefox… (read more)

I suppose this is a kind of support question, of sorts, but in my opinion this also has to be treated as a complaint, in a sense.

About one and a half months ago, Firefox became unresponsive, that is, it became awfully slow. I experienced just about every issue with the browser that was mentioned in the following support pages and support issues (posted by others) and I read all of those :

Websites don't load - troubleshoot and fix error messages

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors#w_the-problem-only-happens-with-certain-websites

firefox is extremely slow or fails to load sites

https://support.mozilla.org/en-US/questions/1550371

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Secure connection and security warning error pages in Firefox https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

An oddball situation had occurred in which I couldn't for the likes of me go to my librarything.com homepage at each restart of the previous Firefox session, which also causes lagging when the session wants to connect to the other (normally unproblematic) website session tabs, and I also get multiple connection errors + insecure connection notifications for some of these websites. (sometimes refreshing a page does not help, sometimes it does)

I got bored reading all those support pages and trying out the solutions, because nothing seemed to help. In the long run, I decided to de-install the whole browser after backing up bookmarks, speeddial settings, passwords and the whole profile. Simultaneously, I also tested the connectivity to these websites in another browser (Brave) and this did not present me with any problem.

So I did the following :

1) deleted the whole cache and closed the browser 2) uninstalled FF with Revo Uninstaller (which has an option to remove all remnant files / folders/ registry items on the Hard Drive) 3) made sure to remove all cached leftovers from HD by using multiple cleanup tools in succession : 1) Wise Disk Cleaner followed by 2) Bleachbit followed by 3) CCleaner

Went to the mozilla website, downloaded and installed the last version of FF. Next, imported bookmarks, speeddial settings and passwords. Next, reinstalled the Firefox extensions I used before (without any lag until one and a half months ago). I also did NOT copy the stored profile but decided on starting afresh with a new profile.

Everything worked lightning fast and efficiently until a few days ago, when I received an automatic update of Firefox - 151.0.3 - and all of a sudden, the same problems are reoccurring. And again, I can't connect to an unproblematic website like librarything.com, whereas before the update I was able to without any problem !!!

What the hell is going on with these auto-updates ???

Open 15 90

I am unable to use my bank bill pay with Mozilla as of 8/1/2024. Are there changes to Mozilla that have blocked my bank?

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? … (read more)

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

Archived 15 230

Изменить цвет выделения строки в панели "закладки"

Сегодня обновил Mozilla FireFox до версии 146.0 (64-разрядный). После обновления в панели "закладки" (cntrl+B) появился ненужный мне цвет выделения только что открытой м… (read more)

Сегодня обновил Mozilla FireFox до версии 146.0 (64-разрядный). После обновления в панели "закладки" (cntrl+B) появился ненужный мне цвет выделения только что открытой мною вкладки (смотри скриншот). Как поменять данный цвет на менее контрастный ? У меня включена "темная тема", цвет выделения - ядовито-голубой. Хочу изменить его на другой более мягкий цвет. Как это я могу сделать?

Today I updated Mozilla Firefox to version 146.0 (64-bit). After the update, the highlight color of the tab I just opened appeared in the bookmarks bar (Cntrl+B) in an unwanted way (see screenshot). How can I change this color to a less contrasting one? I have the "dark theme" enabled, and the highlight color is a bright blue. I want to change it to a softer color. How can I do this?

Archived 15 2064