All Products Support Forum

Firefox makes an extra blank page when I click on any link the first time after opening the browser. It does not make an extra page with subsequent clicks on links. What is the fix for this?

My Bookmark list disappears regularly and I have to seek ways ro re-install in the left hand margin. Also finding various web sites (Banks etc) no longer work well with Firefox. So with much regret it is goodbye Firefox as soon as I can reocnfigure

This computer was set up back in 2015 and I never needed to use a primary password and I logged out of my computer and when I logged back in it was asking me to enter a primary password which I don't remember. Is there anyway that you can help me get it back or allow me to change it? Please get back to me as soon as possible. Please email me at [removed email from public support forum] Thank you.

I have an external multi channel sound card (MOTU Ultralight Mk3 Hybrid). Gut feel is the hardware/driver is not relevant. I see there are multiple old bugs that have been closed. As such I have been told to open a new issue.

M1, Mac OS 13.4.1 - I am an experienced audio engineer so I know my way around multi channel audio config on Mac.

Audio was working fine from Firefox with a default setup. I had a need to alter some system sound settings for multi channel audio, unrelated to Firefox. When I reverted those settings. Firefox was sending audio to the non default audio channels on my sound card.

Safari, Chrome, Mac OS and Spotify were obeying the reverted config and sending the audio out the main outs. Only Firefox, for some reason was sending audio to channel 3&4. I could tell because I was getting a level on those channels. I have tried the following:

• Rebooted
• "refreshed" Firefox
• Used AppCleaner to completely remove all Firefox and my sound card apps, drivers and preferences
• Cleared cache
• Triple checked all my factory config
• Retested Chrome, Safari etc... all good with audio coming out the main out stereo channel

Firefox still sending audio to 1 & 2 (3 & 4 as the crow flies, and as the system sees them) since 1 & 2 are actually "Main out"

The audio is being routed. I just can't for the life of me figure out why Firefox is selecting the wrong channels. It used to work, and now it's stuck this way.

Hello, I have used Firefox since it's inception and love it! However, with version 114 I have noticed two issues with Facebook. 1.) When trying to open messages in Facebook I get "Couldn't load chats" (see attached screen shot) 2.) When trying to do a "Search Facebook" on any of my friends in Facebook I get "This page isn't available right now" but if I search on some place I haven't been before like a company, new outlet etc etc it brings up their info just fine. These two issues DO NOT happen with using Safari or Chrome. Hope someone can help as I want to keep using Firefox and Facebook. Thank you, Alan

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup file. Next I airdrop it to the new computer and try and import it there. Seems to work (no errors), but no bookmarks. I have looked at google videos and tried searching you help area.

Chrome i just log in and it comes over, I remember losing everything in firefox last time I got a new computer and had to rebuild from scratch. I can't afford that again, please help.

My menus dispaly in a verticle fashion (should be horizontal) It does not do this in other browsers. Any suggestions.

www.wexfordpondtour.com

see attached screen shot

Hallo,

I quit with your browser and go for your competitors. The reasons are: 1) not easy to find support 2) automatized so called "help" is just time consuming and of no use 3) no way how to set things by myself or very hard to find

I need reliable browser, where I can find solutions quickly, not a stupid browser, who is behaving differently on different computers with no reliable support.

Also I hate demands to fill in headings etc. Time consuming bullshit.

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple customers receiving the below error when they try to submit their payment (after entering all card details and completing the captcha). Stripe have advised that the issue is related to 3DS with our customers bank accounts. However, we think we have identified that this problem is actually related to customers using the Firefox browser. We have been able to process test donations with no issues using chrome but receive the same error using Firefox with the same card details.

Hi

I log into my bank (in Australia) NAB almost every day. For about several weeks now when I successfully log in to the site it says "Service Temporarily Unavailable. Please try Later". However, if I use Chrome and log in (immediately after trying it wit Firefox) it logs in every time.

Can you please help me understand what might be stopping me from using Firefox on NAB website?

I'm logged in to the same Firefox account on 4 devices: 2 Windows, iOS, and an Apple laptop. When I changed from my last browser I transferred all my passwords from Opera and Chrome. I can now see my saved passwords on my Windows devices and my iOS phone, but not on my Apple laptop. I use the same account and password across all four devices, but my laptop is the only one which doesn't show my passwords. I've tried re-syncing it, logging out and back in, and nothing has worked. Despite the lack of passwords, I can still see the tabs from other devices. Occasionally, when on the password page, I get a bar across the top asking me to log in with my password, but when I click on the 'Log In' button, nothing happens and the bar eventually disappears. This is despite already being logged in. Perhaps related, I can't set a primary password for my account. As far as I'm aware, I don't have one, and trying to set one tells me that it failed to change. I also occasionally get pop-up windows with something like "Security Center" asking me to create a new password, but even if I put in a password, this fails as well.

First, after the newest version of the desktop browser auto loaded, the colors theme I had been using was gone. It is saved, but I can't seem to get it established as the default theme.

More important—and I'm furious about this—I kept getting message about hidden tabs. It was quite annoying. I clicked on "delete extension" because I wanted to stop getting these messages. Instead, it deactivated my Speed Dial extension, and I can't figure out how to reactivate it. This extension is essential to just about everything I do on the web. It would take me days to reconstruct, and even then I doubt I could complete recreate it.

Please tell me how I can reactivate the Speed Dial extension. It is still listed among my extension, but it is listed as deactivated.

I opened my computer a couple of days ago and found that all my web pages are in dark mode. I saw one fix on the help page that suggested going to layout.css.prefers-color-scheme.content-override to fix the problem. The issue I have with this is I don't know how to access this page. I'm on a Mac Book running Ventura 13.4.1

Hey there. I've fiddled around a little with free VPNs from the Firefox add ons (namely Urban Free VPN proxy Unblocker and ZenMate Free VPN). Now I've removed the extensions and I wonder if it's enough to entirely get rid of them? I want to avoid to get tracked by some VPN provider although I've removed them. Are they somehow sandboxed or something? Sorry if the question is redundant, I've tried to search for the correct terms and couldn't find an answer.

Thanks in advance, people!

I've been using Firefox on my M1 iMac for a year and all of a sudden when I leave the browser open for several hours or overnight, when I go back to it, it will not refresh or allow me to go to new sites. I am forced to quit the browser and open it again to get it to work. I'm am fully updated on my MacOS and have the latest Firefox version 114.0.2 (64-bit).

I tried uninstalling the browser and reinstalling it but the same issue returns. Is this a known issue?

I prefer to keep the browser open but will have to close it until a solution is found.

Thanks for any help or suggestions.

Hello. I'm a MAC user, I've been using Firefox on desktop + the app for years, but I don't understand why this happens.

When using other browsers I have to click somewhere to close all active sessions but Firefox just does it automatically for me, and it's... very annoying, only I use this computer so I don't need such thing. It's there a way to turn that off? Because I couldn't find it.

And to be clear, it doesn't close my sessions when I "close" the Firefox tab, it's when I exit the application as a whole.

And yes, when there IS an issue and Firefox closes itself, Firefox does open my old tabs again, which is great, but the logging out thing? not so much, since I use authentication apps too.

Sorry for the English! It's not my native language.

Hi all,

After missing a few updates, I just updated from 1.06x to 114.0.2.

When Firefox relaunched, tabs no longer have a close button. There's always been an X on the right side of the tabs.

I've checked in about:config for anything "close button"-related, but things look OK to me:

browser.tabs.closeButtons = true extensions.tabmix.tabs.closeButtons.enable = true

I don't have any other tab-related extensions installed, and other than updating to 114, nothing changed.

Any suggestions, or other settings I should check? Did something change in the last few updates that affects tab buttons?

Thanks for any help! B