Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Primary password not working

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

JJCPR
JJCPR
more options

All of a sudden the Firefox password I've been using for a long time stopped working. I went through the reset process, set a new password, and it still doesn't work! What I am doing wrong? Keeps asking me to re-enter the password, and when I do, it says it's not correct. Is this a widespread known issue?

All of a sudden the Firefox password I've been using for a long time stopped working. I went through the reset process, set a new password, and it still doesn't work! What I am doing wrong? Keeps asking me to re-enter the password, and when I do, it says it's not correct. Is this a widespread known issue?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do not confuse the Primary Password that is used to encrypt logins stored in logins.json in the Firefox profile folder and the password for the Mozilla Account used for Sync.

The Primary Password is used only to unlock the logins stored in the Password Manager and is used locally (not part of Sync) and is profile specific.

If you cancel the PP prompt, Firefox won't be able to connect to the Sync account, but otherwise Firefox will work normally.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.