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  • Archived

How to fix "The bookmarks and history system will not be functional"

On one of our machines, we get the message > The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. S… (read more)

On one of our machines, we get the message

> The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

According to the user, this started after we upgraded the machine to MacOS 10.14 Mojave. We already tried to

  • restart the computer
  • start Firefox in safe mode
  • reinstall Firefox
  • move places.sqlite to have Firefox create a new one
  • create a new profile
  • refresh Firefox
  • granted Firefox full disk access under "System Preferences - Security & Privacy - Privacy"

all without success. I even tried to open places.sqlite with sqlite3, but wasn't able to find any tables, despite the file being +500kb.

The integrity verification of the places database produced the following output:

Task: checkIntegrity - Unable to check places.sqlite integrity: Error: Could not open connection to /home/g001570/Library/Application Support/Firefox/Profiles/scuoog8q.default-1541591890759/places.sqlite: 2153971714

> Task: invalidateCaches - The task queue was cleared by an error in another task.

> Task: checkCoherence - The task queue was cleared by an error in another task.

> Task: expire - The task queue was cleared by an error in another task.

> Task: originFrecencyStats - The task queue was cleared by an error in another task.

> Task: vacuum - The task queue was cleared by an error in another task.

> Task: stats - The task queue was cleared by an error in another task.

> Task: _refreshUI - The task queue was cleared by an error in another task.

This error code (0x80630002) leads me to "NS_ERROR_STORAGE_IOERR". Is this a correct assumption?

I'm wondering whether there are ways to find the original error that caused Firefox to show this error message (like "could not open file xy"), or is there a debug log that can be used to get more information about this problem? What's also puzzling me is the fact that this error persists even with a new profile or a fresh install.

Any help or advice appreciated. Thanks in advance.

Asked by pvitt 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox mac 65.0.2 profile hiding folder

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and… (read more)

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and had to redo addons and passwords. It became unreliable with copying/paste not working, slowness etc and when I found that it was not updating to latest 65.0.2 I scrapped it and downloaded latest. But cannot get old version of profile back. Instead I have no files showing up in local directory, though root directory is showing *see screenshot. So I have to restart everything from scratch with important passwords and bookmarks etc. It still will not show but closing down firefox it does save and keep customised setup and session etc. Is this normal to vanish on this version?

have mac MojaveOS 10.14.3

Asked by Myk3y 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes on startup

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It… (read more)

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It must be a user setting of some sort because I can create another Mac user account and Firefox opens fine.

This is a new machine running Mac OS 10.14.2 and I've not been able to use Firefox yet. The only terminal settings I've changed, from what I can recall, is to help with font smoothing (https://ahmadawais.com/fix-macos-mojave-font-rendering-issue/) and messing around with dark mode (option to be in dark mode but only for dock & menu bar). I'm unsure if those settings are related but thought I'd mentioned it. Other than that this is a pretty much brand new machine.

Crash ID: bp-69fee8d8-a9c0-45fb-aa60-257270190123

AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1548252669 DOMIPCEnabled: 1 Email: derekalong@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1548252096 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 518 StartupCrash: 0 StartupTime: 1548252669 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"Macmini8,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",16:"JS Helper",11:"JS Helper",12:"JS Helper",13:"JS Helper",15:"JS Helper",17:"JS Helper",10:"JS Helper",14:"JS Helper",20:"Cache2 I/O",21:"Cookie",23:"GMPThread",24:"Compositor",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",29:"DOM Worker",46:"StyleThread#1",45:"StyleThread#0",47:"StyleThread#2",48:"StyleThread#3",50:"StyleThread#5",49:"StyleThread#4",48:"ImageBridgeChild",49:"ProcessHangMon",52:"StreamTrans #41", Throttleable: 1 UptimeTS: .74215417 Vendor: Mozilla Version: 64.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by derekalong 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why do my bookmarks and history routinely disappear?

My bookmarks and history disappear after Firefox is open for about 5-10 minutes. The bookmarks and my history just starting disappearing. I can recover them by restarting… (read more)

My bookmarks and history disappear after Firefox is open for about 5-10 minutes. The bookmarks and my history just starting disappearing. I can recover them by restarting Firefox OR by restoring them from my sync account. What is causing them to disappear? I've seen this issue before with recent versions of Firefox, but have never found a solution.

Asked by AMCarter3 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Save dialog in Firefox on macOS Mojave (beta) causes freezing of the browser.

Hi, I'm running Firefox (both Quantum/Beta and main stable versions tested) on macOS Mojave (newest Beta). The behavior is the same - after File dialog is opened, I can d… (read more)

Hi, I'm running Firefox (both Quantum/Beta and main stable versions tested) on macOS Mojave (newest Beta). The behavior is the same - after File dialog is opened, I can do few actions (e.g. browse few folders, even successfully save) but if I leave it open too long, it stops responding causing the entire Firefox to freeze.

Note that I can save or select a file as long as it is done quickly - "save as ...", then select folder from list of the recent ones and click save. But if you start browsing or creating new folder, or changing file name - it all freezes.

The freezing happens regardless of website or whether it is “save” from Firefox menu or from a web app (eg Google Mail - saving attachment).

Asked by mzawodniok 1 year ago

Last reply by philipp 1 year ago

  • Archived

Passwords stopped being stored

I did a restore on the latest Firefox for Mactinosh and this time, all my saved logins were deleted. Okay, so crap happens. Not the end of the world. I start to revisit s… (read more)

I did a restore on the latest Firefox for Mactinosh and this time, all my saved logins were deleted. Okay, so crap happens. Not the end of the world. I start to revisit sites and begin to "reassemble" my saved logins clicking on SAVE for each drop down box that pops up from my new entry. Lo and behold, after I visit about 15 websites and "save" my logins, I'm noticing that I have to always click SAVE when I REVISIT these sites. Strange. So I go into my Preferences and examine Privacy & Security, open SAVED LOGINS and find absolutely N-O-T-H-I-N-G listed. WTH???

I have done multiple RESTORES (to default settings) and nothing is allowing me to begin building my saved logins.

I'm running Quantum 63.0, Mac OS Mojave 10.13, iMac desktop.

Pete

Asked by petecrosta 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I drive a Mac. The Firefox icon in my dock suddenly changed from the usual Firefox logo to looking like a notepad with a short ruler, pencil and pen; so why?

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been t… (read more)

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been the regular red fox in a circle. Then today I went to open Firefox and I couldn't find it on my Dock. After careful observation using the magnifier I discovered that the Firefox program is still there, but its icon has been replaced by a totally insignificant looking icon that looks like a white notebook, with a small ruler, pencil and pen on top. - What gives? - Is this the "new" icon for FF? - I don't like it. It's harder to find. - I didn't ask for the change, nor did I do anything (as far as I know) to prompt it to happen. signed: TEZ123

Asked by TEZ123 1 year ago

Last reply by FredMcD 1 year ago